My tax provider signed me on to recieve my tax return via NetSpend (bigest mistake ever!) I was email that my account was blocked and my tax return woyld be sent back if i didnt call to see what the block was about.So i called & spoke with a male representitive who told me ALL NETSPEND custumers are required to send jn a photo copy of thier birth certificate, ssi, & photo id (, Lie #1 ) He then gave me a fax number which was completely WRONG!
I ended up having to call back when a female rep. Told me that the info i was told to fax was unnecessary. She than unblocked my account an issued me a "new card". Weeks later still no netspend card.
I called today & a female rep. By the name of Mandy lies to me once again and tells me that if i go Purchase a temporary Netspend card i'll be able to transfer the funds from the account with the card i never recieved. Of course i go purchase t $4.95 card which cant be purchased with out 1st adding atleast $20 to. I call back and a female rep.
Named Joy tells me i cant transfer the funds because i didnt activate the initial card THAT I NEVER *** RECIEVED IN THE 1ST PLACE. In other words NetSpend is full of ***. When my card does come im removing all myoney & NEVER EVER DOING BUSINESS WITH THEM AGAIN.
To much hassle and thr reps.Arent trained well enough !
Review about: Netspend Account.
Monetary Loss: $2954.