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Update by user Mar 13, 2013

Got my card after calling them, everything worked out fine. No complaints now, used the money, cancelled the card. I didn't need to jump through hoops to prove my identity, etc.

Original review posted by user Feb 10, 2013

I filed my taxes on Feb.1.

Chose the netspend card for my refund. Recieved email that "$472.17 available after $472.17 Direct Deposit load from TAX PRODUCTS PE1 on Feb 7 at 3:10 PM". Have yet to recieve my card, so I have no idea what to do. Called, they said it was issued on Feb.

7 and should be to me on the 13th. I would have thought that they should have mailed a card on the same day as picking them for my refund.

They say that upon ordering a new card, it only takes a couple days, go figure.

Review about: Netspend Debit Card.

Monetary Loss: $472.

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NetSpend2013
#616076

We understand that you did not receive your card as early as expected.

If you have still not received anything, please contact us at feedback@netspend.com and we will assist you with this.

Thank you,

NetSpend

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