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Updated by user Mar 13, 2013

Got my card after calling them, everything worked out fine. No complaints now, used the money, cancelled the card. I didn't need to jump through hoops to prove my identity, etc.

Original review posted by user Feb 10, 2013

I filed my taxes on Feb. 1.

Chose the netspend card for my refund. Recieved email that "$472.17 available after $472.17 Direct Deposit load from TAX PRODUCTS PE1 on Feb 7 at 3:10 PM". Have yet to recieve my card, so I have no idea what to do. Called, they said it was issued on Feb.

7 and should be to me on the 13th. I would have thought that they should have mailed a card on the same day as picking them for my refund.

They say that upon ordering a new card, it only takes a couple days, go figure.

Monetary Loss: $472.

Location: Johnson City, Tennessee

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Guest

they suck,2dollars to swipe,5 dollars to load and the website to loginis down alot

Netspend

We understand that you did not receive your card as early as expected.

If you have still not received anything, please contact us at feedback@netspend.com and we will assist you with this.

Thank you,

NetSpend

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