Time Warner Cable and Netspend Have Failed to Refund My Money

56 of 774 Netspend reviews

On July 23, 2016, I filed a dispute with Netspend against Time Warner Cable for a service I did not receive.On August 9th, I followed up with Netspend to find out what was the result of the chargeback and was told, “Provisional Credit not issued.

No additional information is available until the claim is finalized...” In the meantime, I filed a complaint against Time Warner Cable with the Better Business Bureau, due to them repeatedly telling me that they had opened a ticket and issued a refund, but I never received it. This went on until September 14th, when I received a response to my complaint that said I was not due a refund because I charged back on my credit card.

The chargeback was dated August 19th, but as of today Netspend still has not applied the credit or responded to a follow up email that I sent them on September 14th with the invoice I received.

My desired outcome is to get my $75.49 back.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Failure to apply credit
    • Failure to reply to email

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$75
Product or service
Netspend Premier Debit Card
Review category
Cards
review #921797 by

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