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On July 23, 2016, I filed a dispute with Netspend against Time Warner Cable for a service I did not receive. On August 9th, I followed up with Netspend to find out what was the result of the chargeback and was told, โ€œProvisional Credit not issued.

No additional information is available until the claim is finalized...โ€ In the meantime, I filed a complaint against Time Warner Cable with the Better Business Bureau, due to them repeatedly telling me that they had opened a ticket and issued a refund, but I never received it. This went on until September 14th, when I received a response to my complaint that said I was not due a refund because I charged back on my credit card.

The chargeback was dated August 19th, but as of today Netspend still has not applied the credit or responded to a follow up email that I sent them on September 14th with the invoice I received.

My desired outcome is to get my $75.49 back.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Full refund.

Netspend Cons: Failure to apply credit, Failure to reply to email.

Location: Grand Prairie, Texas

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