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On July 23, 2016, I filed a dispute with Netspend against Time Warner Cable for a service I did not receive. On August 9th, I followed up with Netspend to find out what was the result of the chargeback and was told, “Provisional Credit not issued.

No additional information is available until the claim is finalized...” In the meantime, I filed a complaint against Time Warner Cable with the Better Business Bureau, due to them repeatedly telling me that they had opened a ticket and issued a refund, but I never received it. This went on until September 14th, when I received a response to my complaint that said I was not due a refund because I charged back on my credit card.

The chargeback was dated August 19th, but as of today Netspend still has not applied the credit or responded to a follow up email that I sent them on September 14th with the invoice I received.

My desired outcome is to get my $75.49 back.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Full refund.

I didn't like: Failure to apply credit, Failure to reply to email.

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