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"Your account is currently pending receipt of documents so that we can verify your identity. Please be ensure that you have sent in the documents requested by customer service to avoid a temporary block on your account." I was never told about anything to send in and...
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1.0
I didn't like
  • Locked my money on their card with nobody to call for service
#1086860
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SIXT RENT A CAR has deducted money from my bank account without my authorization. Last week on Thursday 4/13/17, the merchant attempted to withdraw the money from my account for a transaction that was not authorized by me. The merchant then sent me an email saying that...
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1.0
I didn't like
  • Customer service and dispute department
#1036959
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I am writing a book, "how to steal one million dollars with a 3.00 Prepaid Card." From 2009 to 2016 NetSpend and Ace check cashing have allowed James ( criminal) to open 31 different accounts in 17 different names . James went to ACe Check Cashing and asked his...
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NetSpend2018
NetSpend2013

Hello,We are sorry to hear about the experience you have had with our product. Since these reviews are anonymous, can you please send this review to social@netspend.com with s...

I didn't like
  • 406 wire fraud fake account
  • 406 wire faud 1 million
#998996
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I deposited 500.00 in cash on a new card to use for shopping online and 15 minutes later I tried to activate card and was informed I needed to call in to activate card and in doing so I then was told they needed more info sent in and this would take at least 6 hours...
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1.0
I didn't like
  • Way your card says no hassle no surprise very misleading
#968623
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I would definitely not reccomend netspend to anyone. I ordered a net spend card and tried to activate it, I was told I have to email my Social Security Card, Drivers License and proof of address even though I had an account with them already. I sent in the information...
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2.5
I liked
  • Dumping these jerks
  • Frustrating
I didn't like
  • Run around
  • Failure to rectify their error
  • Customer service
#951183
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Got this as a gift, it was the only card available in Walmart they say. So this is how low Walmart is going now? Ouch. Seriously. Why me? First; I just wanted a prepaid card, the *** system rejected my personal info of course, and tells me I CAN use this card for...
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NetSpend2018
NetSpend2013

Hi,We regret to hear about the trouble you had with our card. Do keep in mind that on the packaging it does state that this is not a gift card. The back of the packaging clear...

1.1
#938593
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I've been using the HEB Netspend Visa card for over 4 years with very little problem. When I was paying the monthly fee it was more economical than having a bank account aand just as useful. However when I began making less money and didn't switch to the per...
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nisha078
nisha078

Yahoo support is the best online email provider in the world in order to control the problems of customers and also solve the queries of customer related to email spam folders...

4.6
Paige, Texas
I liked
  • Filter between my money and theft
  • Direct deposit
  • Savings with interest
#937884
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I have a claim out on a transaction of 119.91 that i was to believe was to be sent to a Company called Sports U S A when my boots did not arrive i called Netdpend and asked where they sent the money they said Cai chang in China so im so upset with this cause i didnt...
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NetSpend2018
NetSpend2013

Hello,Thank you for the feedback. We see you have concerns regarding your dispute claim and we would be happy to help. Please email social@netspend.com and we will make sure t...

3.8
#930549
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Netspend Customer Care Review

HORRIBLE. Reporting to the BBB. *** Poor customer service. No real answers. Not helpful. I'd rather wait for pay day. Don't even have my card yet.
#924444
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Time Warner Cable and Netspend Have Failed to Refund My Money
Time Warner Cable and Netspend Have Failed to Refund My Money
On July 23, 2016, I filed a dispute with Netspend against Time Warner Cable for a service I did not receive. On August 9th, I followed up with Netspend to find out what was the result of the chargeback and was told, “Provisional Credit not issued. No additional...
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1.0
I didn't like
  • Failure to apply credit
  • Failure to reply to email
#921797
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