Netspend
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’ve been robbed , insulted , and lied to for years
Its paypal who took my information , its netspend that takes my money and PayPal that gives me Netspends customer service number when I call because I cant login to my PayPal prepaid card account. Does anyone else get the problem ?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spring Hill, Florida
Because I can’t register my card, you keep sending me a code to the email. I don’t
They said I need to speak to an agent to use my card and usually I cant call the regular number. Would somebody please call me back on my phone is 352-710-**** because the email its telling me to get into I dont I cant get into it anymore.
. If I dont answer, would you please text me and tell me its too cause Ive been getting a lot of spam calls
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
False advertising
Waiting period but not to sure.
During the time my account was active, I was never aware that right after I opened my account, someone hacked my NetSpend account and changed my email to someone else's, therefore never being notified. They never attempted to send me a written notification or alert of such activity to my physical address, which is one of their verification questions, and seldom was I ever asked for my email for verification.
To verify your identity, I was always asked to provide my full legal name, final numbers on my card, birth date, and last four digits of my social security number. On rare occasions, I was asked to verify my email.
User's recommendation: Please avoid NetSpend and any online banking for they will not protect you from any faud
We would be happy to assist you. Please email us at social@***.com with your specific concerns and contact information so we can reach out directly to help you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jamestown, New York
Marythmariecarter1116****@***.com
My brother stole my card. His name is Nathan Bears.
I need him arrested. Furthermore, his girlfriend, Wendy, is also involved in this.
User's recommendation: Don't like it because every time I try to talk to you guys and report something and you guys say my my social security number is wrong it's not wrong
Phoenix, Arizona
Never received refund check
I had a Direct deposit that was credited to my account July 11 and I have not received this due to a fraud alert on my account. I have submitted proof of address several different proofs however, my account was not restricted, and I was unable to access my funds, The account was closed, but I have not received my refund check. I would like my money to be electronically into my bank account cause someone please contact me so we can get this process started and I can receive my money
User's recommendation: I do not recommend anyone to use Netspend. They were in compassionate, caring, callous call indifferent to the emergency that they created, which caused me to be evicted It is 30 days later and I still have not received my money I submitted proofs to verify my address that were so common sense that it was ridiculous that they could not lift the restriction on my account and let me access. My funds was unbelievable was that I uploaded a picture of the debit card with the mailing correspondence that came from Netspend to the address. I was trying to verify, but that was unacceptable, I sent them a copy of a correspondence that I received from a state agency with my address however they denied that is proof because the apartment numbers were in the wrong order. I sent them a copy of my Lisa agreement which showed the address and it was dated recently because I had asked , the management to provide me with proof of
I had been with netspend for 12+ years and suffered through many of their forced calamities over that period of time. I still stayed with them though out of loyalty.
Then a little over a month ago I got a notification from netspend of a possible fraudulent transaction being attempted, I called within minutes of the alert and told them the transaction was not authorized and they declined it. An hour later I called back to see if they had any info on the perpetrator. While on the phone with them a second attempt was made for $900 and with me on the phone they allowed it. I had to wait 24 hours for the transaction to no longer be in the PENDING status before I could file a dispute.
After 2 weeks they gave me a provisional credit for the $900. A week later I began receiving notifications that netspend was issuing “one time passcodes” to access my online account. Once again I called immediately and placed a hold on my account. One week later I called to lift the hold and get access to my newly deposited social security monthly benefits.
They told me I had to confirm my identity so I sent them copies of my ID, social security card, debit card and a copy of a letter sent by the IRS to me via certified mail. The next day they closed my account and banned me from being a netspend customer ever again. I asked about my funds and was told Pathward would be issuing a paper check in 3 weeks it should arrive in the mail.
They know nothing about fraud prevention or customer loyalty. Be happy you are done with them.
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Verified Reviewer |
Atlanta, Georgia
Need to get my card transfered to another card because I los ted it
Have a number Yu can talk to people not that damn machine I lost my card so I need to talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStraightened out my account
I am not satisfied with the outcome of the investigation of your findings about my account status, I would greatly appreciate further assistance in this matter
Preferred solution: Full refund
User's recommendation: Find another company to store your money
Hello Joanne, We understand that you are unhappy with the outcome of the dispute investigation. We will be happy to look into the concerns of the account.
Please email us directly at socialsupport@***.com for further assistance regarding this matter. Thank you, Customer Advocate Eric
Los Angeles, California
Unhappy with Netspend
They need live agents to help people it's nit fair at all that Noone gets on the phone to help y ou out
Hello Sunni, We are sorry about the dissatisfaction you have. We would be happy to assist you with your concerns.
Please email us at socialsupport@***.comn for further assistance. Thank you.
Birmingham, Alabama
Is not trusting company
Made a transfer 8/28/24,new cardholder claim transfer failed transfer bounce back went back to NetSpend but they won't return my money in the amount of 860.00 and it's been going on for months no satisfaction IM HIGHLY AGGRAVATED AND PISSED I WANT MY MONEY BACK IMMEDIATELY
Hello, Please email us at socialsupport@***.com. We will assign someone to assist you further with your concerns. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and lack of fraud prevention skills
08/26/2024 I received an email alert and a text message from Netspend about a possible unauthorized transaction. Within minutes I called to tell them I did not authorize the $900 transaction and it was declined.
At that time they didnt have any info on the perpetrator but they would have a supervisor call me within the hour. An hour and a half later still no call so I called them. While being on the phone with customer service getting smoke blown up my *** the perpetrators made a second attempt and netspend allowed to go through and be placed in a pending status. I told them then to do not allow it and its not authorized.
They told me there was nothing they or I could do until it was out of the PENDING status 24 hours later and at that time I could dispute it. Meanwhile Im out $900. I disputed it the next day and after 2 weeks received a provisional credit for the $900. I quickly paid it out to all of my past due bills and withdrew what was leftover to protect what was left.
8 days later I received several notifications from netspend about one time passcodes being issued to allow access to my online account. Immediately I called a placed a hold on my account. A week later I called netspend to lift the hold so I could access my newly deposited social security benefit. They told me I would have to verify my identity first so I sent them copies of my ID, social security card, new debit card and a copy of a letter addressed to me from the IRS that was sent to me via CERTIFIED MAIL!!
The next day they closed my account I had for over 12 years and banned me from being a customer ever again without explanation. They told me that the approximately $1000 balance on my account would be issued by paper check from Pathward bank and mailed to my address within 3 weeks. I was a loyal customer for a long time with netspend and put up with a lot of their *** over the years but this takes the cake. Thank god Im done with them.
If anybody is considering opening an account with them I recommend you run! Run away as fast as you can!!!
- Used to be convenient
- Terrible customer service and total lack of fraud prevention
Preferred solution: An explanation. A refund of my money. Compensation for my time in having to deal with this and the cost of the late fees I’ve had to pay because of this. An apology…..
User's recommendation: Run! Run away as fast as you can….
Hello, We are sorry to hear about the inconvenience you experienced with your account. We would like to appropriately address your concerns with this matter.
Please email us at social@***.com for further assistance. Thank you, Brand Reputation Specialist Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHacked customer
I ordered a new card and have not received anything. It's been a week; I keep getting a run around. My bills are late; I am not happy with the company!!!
- Getting paid early
- Having to replace card so much
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this company
Hello, We apologize that you have not received your card. We will be happy to further assist you with your account concerns.
Please email us at socialsupport@***.com for further support. Thank you, Customer Advocate Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
Fraude segun Soledad Mendoza no Error y no me dieron credito Cerro las disputas sin investigar porque no Miro que recibi mas de 3,000. En rembolsos pero 07/01/2024 serro las disputas
NetSpend Cerro 3 casos por disputas de 26 ,000 dollares por que segun Soledad Mendoza no encontro Error pero no investigo nada solo Cerro los casos de Disputa y no se entero que mi cuenta habia recibido rembolsos de mas de 3,000 dollares El 18 de junio 2024 ahora dicen que me dieron credito y no fue credito fue remboso y no me regresan mi dinero federal comision ya esta investigation
Preferred solution: Full refund
User's recommendation: No never
Hello Nora, We are sorry that your concerns were not addressed. We will be happy to look into the concerns you have regarding your dispute. Please feel free to contact us at social@***.com.
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Services
They still owe me thousands
Since then they have complained and keep sending the same investigation, Stealth Attraction, and also They have returned Booking.com , but the others they have not, so we asked for an audit, full reviews of all claims and refunds. They have not investigated BooxAi, or Spines Publishing
They still have not cooperated and since then has hit my acct # 4897
Basically, over the years, Netspend has not been fully investigating claims, and issuing refunds in a timely manner. They have hundreds of dollars being tied up and embezzled by financial fraud and fake, or flawed investigations. I have filed a financial fraud complaint, and even filed a police report, they refused to show the process's authenticity
- Name
- Poor customer service
Preferred solution: Apology & Full Refund
User's recommendation: No PayPal through Netspend
Hello Marlon, We do see a member of our Corporate response team has reached out with you to discuss your concerns. If you have any further concerns please feel free to contact the representative that assisted you. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Callous treatment
I put 75 dollars on a card to have it frozen and was told I purchased 30 cards, etc. I asked them to send my money back since I can't use the prepaid card.
They told me it was sent and it wasn't. It's been 5 weeks because they can't get an address correct. I want to file a lawsuit; it's reckless and inhumane to keep money used for bills.
My PG&E was cut off. I'm so not feeling them.
- Pending netspend response
- Cant think of a single positive thing
- Netspend fraud
- I felt i got cheated by netspend
- That i cant access my own money
- Being exploited
Preferred solution: Lawsuit
User's recommendation: Don't use them as a guarantee
Hello, We are sorry to hear about your experience you had with us. We will like to address your concerns directly with you.
Please email us at socialsupport@***.com for further assistance. Thank you, Customer Advocate Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
Activate the card
I need to activate my card, but I don't know what to do or how to activate it. Can I get some help, please?
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Hello Sabrina, We are sorry to hear about the experience you are having with us. We would like to assist you with your concerns.
Please email us at socialsupport@***.com for further assistance.
We will assign someone to handle your concerns. Thank you