Netspend
Reviews and Complaints
Birmingham, Alabama
Is not trusting company
Made a transfer 8/28/24,new cardholder claim transfer failed transfer bounce back went back to NetSpend but they won't return my money in the amount of 860.00 and it's been going on for months no satisfaction IM HIGHLY AGGRAVATED AND PISSED I WANT MY MONEY BACK IMMEDIATELY
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Verified ReviewerPoor customer service and lack of fraud prevention skills
08/26/2024 I received an email alert and a text message from Netspend about a possible unauthorized transaction. Within minutes I called to tell them I did not authorize the $900 transaction and it was declined.
At that time they didnt have any info on the perpetrator but they would have a supervisor call me within the hour. An hour and a half later still no call so I called them. While being on the phone with customer service getting smoke blown up my *** the perpetrators made a second attempt and netspend allowed to go through and be placed in a pending status. I told them then to do not allow it and its not authorized.
They told me there was nothing they or I could do until it was out of the PENDING status 24 hours later and at that time I could dispute it. Meanwhile Im out $900. I disputed it the next day and after 2 weeks received a provisional credit for the $900. I quickly paid it out to all of my past due bills and withdrew what was leftover to protect what was left.
8 days later I received several notifications from netspend about one time passcodes being issued to allow access to my online account. Immediately I called a placed a hold on my account. A week later I called netspend to lift the hold so I could access my newly deposited social security benefit. They told me I would have to verify my identity first so I sent them copies of my ID, social security card, new debit card and a copy of a letter addressed to me from the IRS that was sent to me via CERTIFIED MAIL!!
The next day they closed my account I had for over 12 years and banned me from being a customer ever again without explanation. They told me that the approximately $1000 balance on my account would be issued by paper check from Pathward bank and mailed to my address within 3 weeks. I was a loyal customer for a long time with netspend and put up with a lot of their *** over the years but this takes the cake. Thank god Im done with them.
If anybody is considering opening an account with them I recommend you run! Run away as fast as you can!!!
- Used to be convenient
- Terrible customer service and total lack of fraud prevention
Preferred solution: An explanation. A refund of my money. Compensation for my time in having to deal with this and the cost of the late fees I’ve had to pay because of this. An apology…..
User's recommendation: Run! Run away as fast as you can….
Hello, We are sorry to hear about the inconvenience you experienced with your account. We would like to appropriately address your concerns with this matter.
Please email us at social@***.com for further assistance. Thank you, Brand Reputation Specialist Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHacked customer
I ordered a new card and have not received anything. It's been a week; I keep getting a run around. My bills are late; I am not happy with the company!!!
- Getting paid early
- Having to replace card so much
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use this company
Hello, We apologize that you have not received your card. We will be happy to further assist you with your account concerns.
Please email us at socialsupport@***.com for further support. Thank you, Customer Advocate Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
Fraude segun Soledad Mendoza no Error y no me dieron credito Cerro las disputas sin investigar porque no Miro que recibi mas de 3,000. En rembolsos pero 07/01/2024 serro las disputas
NetSpend Cerro 3 casos por disputas de 26 ,000 dollares por que segun Soledad Mendoza no encontro Error pero no investigo nada solo Cerro los casos de Disputa y no se entero que mi cuenta habia recibido rembolsos de mas de 3,000 dollares El 18 de junio 2024 ahora dicen que me dieron credito y no fue credito fue remboso y no me regresan mi dinero federal comision ya esta investigation
Preferred solution: Full refund
User's recommendation: No never
Hello Nora, We are sorry that your concerns were not addressed. We will be happy to look into the concerns you have regarding your dispute. Please feel free to contact us at social@***.com.
Replying to
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Services
They still owe me thousands
Since then they have complained and keep sending the same investigation, Stealth Attraction, and also They have returned Booking.com , but the others they have not, so we asked for an audit, full reviews of all claims and refunds. They have not investigated BooxAi, or Spines Publishing
They still have not cooperated and since then has hit my acct # 4897
Basically, over the years, Netspend has not been fully investigating claims, and issuing refunds in a timely manner. They have hundreds of dollars being tied up and embezzled by financial fraud and fake, or flawed investigations. I have filed a financial fraud complaint, and even filed a police report, they refused to show the process's authenticity
- Name
- Poor customer service
Preferred solution: Apology & Full Refund
User's recommendation: No PayPal through Netspend
Hello Marlon, We do see a member of our Corporate response team has reached out with you to discuss your concerns. If you have any further concerns please feel free to contact the representative that assisted you. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Callous treatment
I put 75 dollars on a card to have it frozen and was told I purchased 30 cards, etc. I asked them to send my money back since I can't use the prepaid card.
They told me it was sent and it wasn't. It's been 5 weeks because they can't get an address correct. I want to file a lawsuit; it's reckless and inhumane to keep money used for bills.
My PG&E was cut off. I'm so not feeling them.
- Netspend fraud
- Cant think of a single positive thing
- Pending netspend response
- That i cant access my own money
- Locks my card
- Custer service sucks
Preferred solution: Lawsuit
User's recommendation: Don't use them as a guarantee
Hello, We are sorry to hear about your experience you had with us. We will like to address your concerns directly with you.
Please email us at socialsupport@***.com for further assistance. Thank you, Customer Advocate Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tallahassee, Florida
Activate the card
I need to activate my card, but I don't know what to do or how to activate it. Can I get some help, please?
Fuquay Varina, North Carolina
Sorry service...
Treaded like a retard... Is five hours...on the phone...I can't spell netspend...its crazy on my part too do it...I told them to take me off the mailing list and keep my money
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Verified Reviewer |
Tampa, Florida
Redound
Anoche m sacaron 116 $ para pagar Comcasts y yo n tengo comcast todavía espero un reembolso del mes pasado y en menos sin mes miro así dos veces donde esta su responsabilidad su confianza espero respuestas si n tomare acciones legales
Hola, Envíe un correo electrónico a socialsupport@***.com y proporcione su nombre completo, la dirección de correo electrónico asociada con su cuenta y sus inquietudes. ¿Podrías mencionar que te enviamos un mensaje a Pissed Consumer y veremos qué podemos hacer? Gracias.
Summit, Mississippi
Verification my account
My card restricted cant used my card.. I been calling I have been on hold for hours still no one have help me the problem I been sending emails left cell number to me back.. I have a 2 year old thats hungry and bills need to pay somebody please me I cant take it anymore to sit here watching my baby crying with nothing to eat its braking heart
Hello, We are sorry to hear that you are having issues with accessing the funds on the account. Please email us at social@***.com for further assistance. Thank you, Brand Reputation Specialist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
I couldn’t draw money off my card
They handled the situation the same day and my card was working within minutes. I ended up happy in the end.
Columbus, Ohio
Monica Ramirez villasenor
Transfer balance from my PayPal to.,osome one is been cancelling ally card changing names on acc even green dot and america express
User's recommendation: Less crime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHold on my debit card
I have had a hold on my debit card for over 3 days. I was on hold for over 1 hour yesterday, and over 1 hour today.
No answer. All I am trying to do is get access to my funds. There is no other means of me contacting Netspend customer service. I have been forced to submit a complaint to the following federal agencies: US Department of Justice, Office of Comptroller of Currency, Federal Trade Commission.
At this point, you are denying me access to my money, which is illegal. I am also in the process of seeking legal counsel. Please restore access to my account, please take the hold off my card. My name: Stafford Makokha.
Last 4 of SSN: ****. Last 4 of card: ****.
Preferred solution: Access to my account and money This is illegal
User's recommendation: Avoid them
Hello, We will be happy to address your concerns with us please email us at social@***.com for further assistance. Thank you, Brand Reputation Specialist Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp logging into account
I am a new customer. I received a link from a friend to open a new account and when i entered all the requested information and tried to open an account and tried to log in i get a message stating that the account is locked or blocked and to call customer service.
I tried to call customer service and that doesn't work because i dont have a card and my ssn isnt on file so i cannot get past the initial prompts.
Can someone please help me with this issue and help me open a new account. I would greatly appreciate it.
Preferred solution: A new account
Hello, We will be happy to assist you with your new account concerns. Please email social@***.com and provide your full name and the email address associated with your account.
Mention that we messaged you via pissed consumer, and we'll see what we can do. Thank you, Brand Reputation Specialist Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute resolution
I received a letter September 30, about regarding the reference claim that was approved As a result credit in the amount of 60. 32. The card that was used for the dispute was cancelled, I was supposed to get a new NetSpend card in the mail, and the physical address that it was sent to mailed all my mail back, so I never received the new card.
I m asking if there is by chance that it can be sent to my USA reliacard that I have,.
Preferred solution: Full refund
User's recommendation: Nothing to say
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Hello, Please email us at socialsupport@***.com. We will assign someone to assist you further with your concerns. Thank you
Hello, We understand you have concerns in regards to your account and transfer that initiated on the account. We would be happy to look into the issue and assist with this matter.
Please email us at socialsupport@***.com. Thank you, Customer Advocate