Netspend
Reviews and Complaints
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Verified Reviewer
Resolved: Still won't give me my $884.00 disability check from 2022
Company fixed the issue and I have been provided with apology. I received a phone call from corporate office.A few days go I spoke to a gentleman who was very thorough and honest.I explained the situation to him and was informed to.Day that the funds What transfer back To my account I sincerely want to thank Mr.
Etienne From corporate office.
For his handling of the matter. Also thank you p***ed consumer for there help as well.
My money is in her closed account (Theresa Wiles) closed in January 2023. I don't understand what it is they don't get; they just can't keep my money someone got it contact withme 2 days ago said they are working to have my funds returned to me they Apologized for the issue taking so long to be resolved.they acknowledged the funds are indeed in a closed Theresa' wiles account.
I am also THANKFUL to netspend that they didnt alow the individuals access to withdraw the funds credit to there security. .
Preferred solution: Full refund
User's recommendation: Watch your transactions
Trying to Activate my NetSpend card
Respond,talk with a customer service better to activate my NetSpend card so, I can use my card.not helpful today
We hope that this has long since been resolved. But if not, please let us know at socialsupport@***.com.
Thanks. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnnecessary amount of Red Tape and the run-around that would make a marathon look like the 400yd dash.
Currently not resolved
When I called, they gave me the hassle to end all hassles and now I have to resubmit the document. Why the first document wasn't approved is still an unsolved mystery, and yet without any specific criteria needing to be filled or knowing what was wrong with the one I sent in. I'm supposed to send in another, but this time make it more sparkly. I seriously can't believe they are legally allowed to hold up someone's finances and practically hold hostage the ability to freely spend my money as needed.
I will not be doing business with NetSpend after this is taken care of. It's a poor business model with even worse customer service.
- Early payday with direct deposit
- Acct blocked and is impossible to unblock it and all my bills are now passed due
Preferred solution: My acct unblocked so I can pay my bills
User's recommendation: Don't get NetSpend trust me.
Hello James, We are sorry to hear about the experience that you had. We would like to look into the issue a bit further.
Please email us directly at socialsupport@***.com for further assistance.
We will assign someone to assist you further. Thank you, Customer Advocate
Replying to
I ordered something from a company and they took my money but said it didn’t go through
Hi, ordered the detox patches from the company. They dropped it out of my account and then they sent me a notice saying that my card was declined.
I need to either get my money back or figure out why my card was declined but yet they took the money. Thank you.
User's recommendation: Not until I can contact you guys by phone the phone keeps hanging up on me
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've been trying to get a original NetSpend card
I tried to talk to her NetSpend customer service they still yet have not helped me with my problem I think they all just idiots cuz I keep explaining the same thing over and over to them that I need the original NetSpend card not the digital card and they keep sending me the same digital card over and over I know like 17 cards in my house
I keep talking to customer service, trying to order the original NetSpend card, not the digital card. They keep promising me that they are sending me the card in the mail, but it's always the same thing - the digital card.
I cannot use these cards because there's nowhere to load them where I live.
So, I need the original NetSpend card. Please.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t activate my card need my money on it
Cant activate my card!! and I add money on it already !! I need my card and money on it I got kids and bills to pay for
Hayward, California
Trying to direct deposit loan need account and routing number
I speak to o foreign individuals most don't know what they can do or else they lie because I'll call back as and someone else will do I just no real service provided by 80 percent of your service providers
My RV was towed with everything I own in it. I've been trying to get a loan.
Got one approved and needed the account and routing numbers to have it deposited tried to contact NetSpend but never received a call back.
Now I'm starting over and the amount that I need increases $60 every day. So I'm not happy with your treatment.
User's recommendation: Get a regular bank account
We hope that this is already resolved, if not, please reach out to us at socialsupport@***.com - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package
I ordered some items but have not received anything, so I need my money refunded to this account. Please look into this.
Preferred solution: Full refund
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Verified ReviewerI’ve been robbed , insulted , and lied to for years
Its paypal who took my information , its netspend that takes my money and PayPal that gives me Netspends customer service number when I call because I cant login to my PayPal prepaid card account. Does anyone else get the problem ?
Preferred solution: Full refund
Hello Sabrina, We are sorry to hear about the experience you are having with us. We would like to assist you with your concerns.
Please email us at socialsupport@***.com for further assistance.
We will assign someone to handle your concerns. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I can’t register my card, you keep sending me a code to the email. I don’t
They said I need to speak to an agent to use my card and usually I cant call the regular number. Would somebody please call me back on my phone is 352-710-**** because the email its telling me to get into I dont I cant get into it anymore.
. If I dont answer, would you please text me and tell me its too cause Ive been getting a lot of spam calls
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
Waiting period but not to sure.
During the time my account was active, I was never aware that right after I opened my account, someone hacked my NetSpend account and changed my email to someone else's, therefore never being notified. They never attempted to send me a written notification or alert of such activity to my physical address, which is one of their verification questions, and seldom was I ever asked for my email for verification.
To verify your identity, I was always asked to provide my full legal name, final numbers on my card, birth date, and last four digits of my social security number. On rare occasions, I was asked to verify my email.
User's recommendation: Please avoid NetSpend and any online banking for they will not protect you from any faud
We would be happy to assist you. Please email us at social@***.com with your specific concerns and contact information so we can reach out directly to help you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMarythmariecarter1116****@***.com
My brother stole my card. His name is Nathan Bears.
I need him arrested. Furthermore, his girlfriend, Wendy, is also involved in this.
User's recommendation: Don't like it because every time I try to talk to you guys and report something and you guys say my my social security number is wrong it's not wrong
Never received refund check
I had a Direct deposit that was credited to my account July 11 and I have not received this due to a fraud alert on my account. I have submitted proof of address several different proofs however, my account was not restricted, and I was unable to access my funds, The account was closed, but I have not received my refund check. I would like my money to be electronically into my bank account cause someone please contact me so we can get this process started and I can receive my money
User's recommendation: I do not recommend anyone to use Netspend. They were in compassionate, caring, callous call indifferent to the emergency that they created, which caused me to be evicted It is 30 days later and I still have not received my money I submitted proofs to verify my address that were so common sense that it was ridiculous that they could not lift the restriction on my account and let me access. My funds was unbelievable was that I uploaded a picture of the debit card with the mailing correspondence that came from Netspend to the address. I was trying to verify, but that was unacceptable, I sent them a copy of a correspondence that I received from a state agency with my address however they denied that is proof because the apartment numbers were in the wrong order. I sent them a copy of my Lisa agreement which showed the address and it was dated recently because I had asked , the management to provide me with proof of
I had been with netspend for 12+ years and suffered through many of their forced calamities over that period of time. I still stayed with them though out of loyalty.
Then a little over a month ago I got a notification from netspend of a possible fraudulent transaction being attempted, I called within minutes of the alert and told them the transaction was not authorized and they declined it. An hour later I called back to see if they had any info on the perpetrator. While on the phone with them a second attempt was made for $900 and with me on the phone they allowed it. I had to wait 24 hours for the transaction to no longer be in the PENDING status before I could file a dispute.
After 2 weeks they gave me a provisional credit for the $900. A week later I began receiving notifications that netspend was issuing “one time passcodes” to access my online account. Once again I called immediately and placed a hold on my account. One week later I called to lift the hold and get access to my newly deposited social security monthly benefits.
They told me I had to confirm my identity so I sent them copies of my ID, social security card, debit card and a copy of a letter sent by the IRS to me via certified mail. The next day they closed my account and banned me from being a netspend customer ever again. I asked about my funds and was told Pathward would be issuing a paper check in 3 weeks it should arrive in the mail.
They know nothing about fraud prevention or customer loyalty. Be happy you are done with them.
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Verified ReviewerNeed to get my card transfered to another card because I los ted it
Have a number Yu can talk to people not that damn machine I lost my card so I need to talk to someone
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Verified ReviewerStraightened out my account
I am not satisfied with the outcome of the investigation of your findings about my account status, I would greatly appreciate further assistance in this matter
Preferred solution: Full refund
User's recommendation: Find another company to store your money
Hello Joanne, We understand that you are unhappy with the outcome of the dispute investigation. We will be happy to look into the concerns of the account.
Please email us directly at socialsupport@***.com for further assistance regarding this matter. Thank you, Customer Advocate Eric
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Hello Scott, We will be happy to see how we can assist you with your concerns. We understand you will like to access the funds.
Please email socialsupport@***.com and provide your full name, email address associated with your account and your concerns.
Could you mention that we messaged you on PissedConsumer, and we'll see what we can do? Thanks.