Netspend
Netspend Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netspend has 1.5 star rating based on 1515 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Netspend to a friend or colleague.
- Rating Distribution
Pros: Direct deposit, Frustrating, Temporary convenience of having a card to use.
Cons: Poor customer service, Customer service, Blocked account.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netspend has 1.5 star rating based on 1515 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Netspend to a friend or colleague.
- Rating Distribution
Pros: Direct deposit, Frustrating, Temporary convenience of having a card to use.
Cons: Poor customer service, Customer service, Blocked account.21% of users think that Netspend should improve its Payments.
57% of users say that they won't use Netspend in the future for similar services or products.Recent recommendations regarding this business are as follows: "Find a cardthat takescare of itscustomers.", "Do not use NetSpend if you want your money at your disposal because it's most definitely at theirs and they do not give any leniency of any kind", "Don't bank with NetSpend.they", "Do not use this service", "Never ever use them".
Most users ask Netspend for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trying to reach somone
I've been online for an hour and listening to this *** music. I need to activate my new card so I can use my money.
Preferred solution: Answer your shifty phones
Late Direct Deposit
When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.
Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!
FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Madison, Iowa
Resolved: Horrible company.
I got a hold of a guy named Mike Gitre. He was VP of banking operations I believe.
Real good guy. The only person I talked to that wasn't brain dead.
Next time I called they took care of it in like 2 minutes. So there's at least one person at NetSpend that cares about their customers.
So initially my $20 dropped down to $15 for, get this, an in-activity fee, and another 2 or 3 for some other complete robbery *** I was fully prepared to just let it go. Till Mike, the guy I contacted, got a hold of me, told me about the fees, and returned the money to me out of his own account!
Dude's a *** of a guy.
The company's policies are kinda garbage and there customer service equally trash, but Mike should be running that place. He's a *** of a guy.
As of 9:30 p.m. last night.
I received an email saying that they received all my documents and they were good. But, this is like the 3rd time I've received this same email.
I put $20 on the card. It's probably been 3 months now and I've still yet to get my money back off the card.
Everytime I call I get put with some customer service rep that don't care and tell me they're awaiting document verification. I sent them my ID and phone bill for verification and still nothing. They claim verification will take 6 hours. It's been 3 months.
They should shut down this company. I even had one of the representatives refuse to let me speak with a supervisor. Which proved to be a waste of time.
Normally I would just say screw it, it's only $20. But I'm pissed so I'll keep hassling them till I get my money.
- Someday they will no longer consume oxygen
- Netspend making it impossible to get my money
Preferred solution: Deliver product or service ordered
User's recommendation: Never get a Netspend Card!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy NetSpend account is locked due to suspicious activity and it has funds on it
NetSpend asked for a picture of my ID or driver's license, so I had to get a photocopy that I had in my phone of my ID front and back. When I sent it in, it was denied because it was on paper and it wasn't the actual plastic copy of the ID.
My issue with having the plastic ID is that my house caught on fire and I lost all my identification, and therefore the paper copy is all I have. If anybody is going through the DMV here lately, you cannot make an appointment; you have to just walk in, and the line is stretched around the building, 30 to 40 people long. So the process is grueling, which I'm going through either way. NetSpend, no, NetSpend issues nevertheless, I don't quite have an understanding as to why a paper copy of my driver's license is not sufficient enough to prove my identification.
I also sent in a piece of mail with the correct address that corresponds with my NetSpend account from NetSpend themselves, with a new card that they sent me, that was attached to the paper. Still, that wasn't good enough either. They are still holding my money, they are still locking my account up, and I think it's crazy that they can do this to someone because the money that I have on my account is to pay my light bill, and I have a young seven-month-old child at home.
I know that's not their problem, and I know they're doing their job as far as security, but they're going a little out of the way. If I prove I am who I say I am with a picture of my driver's license and a piece of mail from them with the same address on it, and it isn't good enough, I am so pissed.
- If you have any mishaps in life to prove your identification such as my previous experience with my house burning down with all my belongings in it netspend does not care they will keep your money
Preferred solution: Full refund
User's recommendation: Do not use NetSpend if you want your money at your disposal because it's most definitely at theirs and they do not give any leniency of any kind
Congratulations. You have posted a picture of your drivers license to a public website, for anyone in the world to see.
Replying to
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Verified Reviewer |
Washington, District Of Columbia
They held me on hold, didn't file the other dispute after two hours and harassing me about where I have lived my entire life. I tried explaining everything but it was like talking to a two year old!En
Hire people who understand English! They hire anyone who is the cheapest and doesn't understand any English.
User's recommendation: Unless you don't want your money don't use them
Hello Bryan, We are sorry you are having issues with customer service. We will be happy to assist you with this matter.
Please email us at socialsupport@***.com, so we can assist you further. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: No card after 2 weeks no one answers phone cant get to my money I'm about to call BBB because you are keeping my funds that i cant get to
Company fixed the issue and I have been provided with apology. Took out my money and closed my account
Didnt get anywhere really I've waited 2 weeks for my replacement card and still dont have so i cant pay any bills my cable is shut off not real happy with netspend
My card was compromised and was told by 3 agents that they sent out new card its been 2 weeks and i havent gotten anything i need my money
Hello Lakeasha, We understand you are dissatisfied with our service and are unable to resolve your concerns. We would be happy to look into this for you.
Please email us at socialsupport@***.com for further assistance. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisabled senior Locked out of my own money
They suck! I lost my phone, and now for no reason, I have to verify my identity. I sent them what I have, and they said it was unacceptable, even though a 2-year-old idiot could see that it is me.
- Stupid people
Preferred solution: Full refund
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Verified ReviewerYou used my address n someones name
You sent a real, working Visa debit card to someone I don't know, to my address. This is an egregious mistake.
So, I think you're a scam company. I didn't apply for a card.
No one lives here by this name. I don't know how you got this together, except fraudulently.
Preferred solution: Apology
User's recommendation: No u appear to be a scam company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
I had multiple fraud charges on my account and NetSpend locked my account, so I couldn't even print my statements for law enforcement. They also give the worst customer service experience I have ever had in my life.
Once this issue is resolved, I would never recommend using this bank for any reason. 0 out of 5 stars.
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Lack of reply of communication
Well I have a couple NetSpend accounts I can't access due to the cards being stolen,and I no longer have access to the email or phone number on file.i called the phone numbers seeking help and it just takes you in circles,you never have the option of speaking to a live agent.So I emailed them,not once but a couple times,still nothing.And it's really agitating me!
User's recommendation: Don't bank with NetSpend.they
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
To lift the restriction off of my card
I appreciated the steps they took to protect my account what I didn't appreciate is that they still haven't lived to the restriction and my bills are going unpaid and I should be able to pay them comfort of my home
User's recommendation: I would recommend NetSpend
Hello, We would love to assist you with your concerns. Unfortunately, I am unable to locate the account specifics with the available information.
Please email us at socialsupport@***.com for further assistance. Thank you, Customer Advocate Eric
Columbus, Ohio
I need to speak to someone
I have an all Acess card and I can't get it working. I also have a new number my old number 313 677****. New number is 248636****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my card
I need to talk to someone please. It's been two long months and I haven't been able to talk to a live agent.
I don't know what's going on, but I'm going to have to change if an agent doesn't answer my phone. Thank you.
I shouldn't have to go through this. I've been dealing with Netspend since 2014.
Preferred solution: Deliver product or service ordered
Hello, We understand you need to speak to a representative regarding your account. We will be happy to assist.
In order to assist you further please email socialsupport@***.com. Thank you, Customer Advocate Eric
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNetspend stole my money after they locked up my card because the suspected fraud sent them everything they asked for and still never got my 5800 hundred dollars back
NetSpend stole my $5,800 after they locked my card up. I even sent them all the info they needed.
- Steal
Preferred solution: Full refund
User's recommendation: Never ever use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still won't give me my $884.00 disability check from 2022
Company fixed the issue and I have been provided with apology. I received a phone call from corporate office.A few days go I spoke to a gentleman who was very thorough and honest.I explained the situation to him and was informed to.Day that the funds What transfer back To my account I sincerely want to thank Mr.
Etienne From corporate office.
For his handling of the matter. Also thank you p***ed consumer for there help as well.
My money is in her closed account (Theresa Wiles) closed in January 2023. I don't understand what it is they don't get; they just can't keep my money someone got it contact withme 2 days ago said they are working to have my funds returned to me they Apologized for the issue taking so long to be resolved.they acknowledged the funds are indeed in a closed Theresa' wiles account.
I am also THANKFUL to netspend that they didnt alow the individuals access to withdraw the funds credit to there security. .
Preferred solution: Full refund
User's recommendation: Watch your transactions
Hello Scott, We will be happy to see how we can assist you with your concerns. We understand you will like to access the funds.
Please email socialsupport@***.com and provide your full name, email address associated with your account and your concerns.
Could you mention that we messaged you on PissedConsumer, and we'll see what we can do? Thanks.
Fredonia, Arizona
Trying to Activate my NetSpend card
Respond,talk with a customer service better to activate my NetSpend card so, I can use my card.not helpful today
About
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NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.
Netspend is ranked 77 out of 204 in Cards category
USA, Worldwide
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im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!
People just to let you know there is NO GUARANTEE that you will get paid early. It even says that in the small print. All you people whining because your paycheck wasn’t deposited in Wednesday is pathetic.
So true.
I had the same issue and a deadline to contact them by., I really I ever a text alert to call by certain date and time so I sud related Ky for week and have gotten no response even tho I sent 7 emails and called a half a dozen times and No answer! I’m convinced that there all automated there can’t be anyone who actually answer So the phone
I PURCHASED A NETSPEND VISA AND PUT 500 DOLLARS ON IT. CALLED TO ACTIVATE CARD WANTED PROFF OF IDENTITY SENT COPY REJECTED CAUSE ADDRESS IS DIFFERENT ITS DIFFERENT BECAUSE I AM ON VACATION THEY WANT A PIECE OF MAIL DONT HAVE ON VACATION MY ACCOUNT IS LOCKED AND EVERY TIME I CALL ITS SAYS NOT A VALID CARD ANYONE KNOW HOW I CAN FIX THIS I NEED THIS MONEY NOW AND ALSO CANT GET THROUGH ONLINE
They should be ashamed
Same here. Social Security number is not valid. This is *** Never recommend this to anyone.
Get away from this company, they are a rip off!
I am we're already going through a crisis and barely can get by. And I can't get them to track my direct deposit. Everyone else received their the same day it was deposited
I should have my stimulus check but netspend doesnt know what the *** they are doing. I need that pretty but apparently netspend or whatever bank is using netspend *** blows
Sameher
What is this Netspend ??? It's annoying, frustrating and cause lot of inconvenience that you not being consistent with direct deposit every week and try to blame it on my Employer.
My Employer has thousands of employees and they process checks every time in the same pattern. I am paying hundreds in fees every month towards atm withdrawals and foreign transactions (3.5% smh) only to have it avilable early but 4 weeks in a row of straight disappointment, simply shame on you.
You loosing a customer starting next pay check. 0119 is last of my card and you check yourself how much I have paid towards your fees but no more.
Same here!!!
Has anyone gotten their tax return or stimulus payment direct deposit? My tax return was deposited on the 1st and it's still not on my card
No I haven’t.. and I’ve noticed that the routing and account number on my tax papers from the temporary netspend card when I filed that they gave me is different than the permanent-one that came it the mail..
the routing and account numbers are both different.. is this the case for anyone??
My stimulus was deposited on April 29 2020 and I haven't received it and I need my money
Has anyone gotten their direct deposit for this week? I usually get mine at 5pm on wednesdays.
Not today! Have you heard anything?
i get paid on the 3rd from ss. Today is Apr 1st. Did anyone get paid from direct deposit on netspend card netspend is suppose to pay 2 days early.
Same problem my money is not there on the 1st, and cannot get through to an agent. No one to tell me what's going on thanks to Corona V. I am mad as ***
Mine was late also I get pd.on the 28-29 every month I just received my check this morning.I usually don’t get paid at this time or day ,not sure why It was late.The only reasoning I can think behind mine is that I pay my student loan every month and they needed to not hold my funds since Trump waved student loan payments Not verified .I did receive it today I have been with netspend 8-9 years and this is not a regular for them to be late .I hope everyone gets their monies soon because it was hard for me to go that many days without pay times are hard