
Netspend
Netspend Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netspend has 1.5 star rating based on 1508 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Netspend to a friend or colleague.
- Rating Distribution
Pros: Direct deposit, Frustrating, Temporary convenience of having a card to use.
Cons: Poor customer service, Customer service, Blocked account.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netspend has 1.5 star rating based on 1508 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Netspend to a friend or colleague.
- Rating Distribution
Pros: Direct deposit, Frustrating, Temporary convenience of having a card to use.
Cons: Poor customer service, Customer service, Blocked account.21% of users think that Netspend should improve its Payments.
57% of users say that they won't use Netspend in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't get NetSpend trust me.", "Don't like it because every time I try to talk to you guys and report something and you guys say my my social security number is wrong it's not wrong", "Never get a Netspend Card!", "Unless you don't want your money don't use them", "Find another company to store your money".
Most users ask Netspend for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I've been trying to get a original NetSpend card
I tried to talk to her NetSpend customer service they still yet have not helped me with my problem I think they all just idiots cuz I keep explaining the same thing over and over to them that I need the original NetSpend card not the digital card and they keep sending me the same digital card over and over I know like 17 cards in my house
I keep talking to customer service, trying to order the original NetSpend card, not the digital card. They keep promising me that they are sending me the card in the mail, but it's always the same thing - the digital card.
I cannot use these cards because there's nowhere to load them where I live.
So, I need the original NetSpend card. Please.
Late Direct Deposit
When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.
Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!
FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Horrible company.
I got a hold of a guy named Mike Gitre. He was VP of banking operations I believe.
Real good guy. The only person I talked to that wasn't brain dead.
Next time I called they took care of it in like 2 minutes. So there's at least one person at NetSpend that cares about their customers.
So initially my $20 dropped down to $15 for, get this, an in-activity fee, and another 2 or 3 for some other complete robbery *** I was fully prepared to just let it go. Till Mike, the guy I contacted, got a hold of me, told me about the fees, and returned the money to me out of his own account!
Dude's a *** of a guy.
The company's policies are kinda garbage and there customer service equally trash, but Mike should be running that place. He's a *** of a guy.
As of 9:30 p.m. last night.
I received an email saying that they received all my documents and they were good. But, this is like the 3rd time I've received this same email.
I put $20 on the card. It's probably been 3 months now and I've still yet to get my money back off the card.
Everytime I call I get put with some customer service rep that don't care and tell me they're awaiting document verification. I sent them my ID and phone bill for verification and still nothing. They claim verification will take 6 hours. It's been 3 months.
They should shut down this company. I even had one of the representatives refuse to let me speak with a supervisor. Which proved to be a waste of time.
Normally I would just say screw it, it's only $20. But I'm pissed so I'll keep hassling them till I get my money.
- Someday they will no longer consume oxygen
- Netspend making it impossible to get my money
Preferred solution: Deliver product or service ordered
User's recommendation: Never get a Netspend Card!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They held me on hold, didn't file the other dispute after two hours and harassing me about where I have lived my entire life. I tried explaining everything but it was like talking to a two year old!En
Hire people who understand English! They hire anyone who is the cheapest and doesn't understand any English.
User's recommendation: Unless you don't want your money don't use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: No card after 2 weeks no one answers phone cant get to my money I'm about to call BBB because you are keeping my funds that i cant get to
Company fixed the issue and I have been provided with apology. Took out my money and closed my account
Didnt get anywhere really I've waited 2 weeks for my replacement card and still dont have so i cant pay any bills my cable is shut off not real happy with netspend
My card was compromised and was told by 3 agents that they sent out new card its been 2 weeks and i havent gotten anything i need my money

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still won't give me my $884.00 disability check from 2022
Company fixed the issue and I have been provided with apology. I received a phone call from corporate office.A few days go I spoke to a gentleman who was very thorough and honest.I explained the situation to him and was informed to.Day that the funds What transfer back To my account I sincerely want to thank Mr.
Etienne From corporate office.
For his handling of the matter. Also thank you p***ed consumer for there help as well.
My money is in her closed account (Theresa Wiles) closed in January 2023. I don't understand what it is they don't get; they just can't keep my money someone got it contact withme 2 days ago said they are working to have my funds returned to me they Apologized for the issue taking so long to be resolved.they acknowledged the funds are indeed in a closed Theresa' wiles account.
I am also THANKFUL to netspend that they didnt alow the individuals access to withdraw the funds credit to there security. .
Preferred solution: Full refund
User's recommendation: Watch your transactions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnnecessary amount of Red Tape and the run-around that would make a marathon look like the 400yd dash.
My account is locked and for reasons unbeknownst to me. I have submitted the documents that were requested and they said it would be done in 6 hours; it's been 3 days.
When I called, they gave me the hassle to end all hassles and now I have to resubmit the document. Why the first document wasn't approved is still an unsolved mystery, and yet without any specific criteria needing to be filled or knowing what was wrong with the one I sent in. I'm supposed to send in another, but this time make it more sparkly. I seriously can't believe they are legally allowed to hold up someone's finances and practically hold hostage the ability to freely spend my money as needed.
I will not be doing business with NetSpend after this is taken care of. It's a poor business model with even worse customer service.
- Early payday with direct deposit
- Acct blocked and is impossible to unblock it and all my bills are now passed due
Preferred solution: My acct unblocked so I can pay my bills
User's recommendation: Don't get NetSpend trust me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can’t activate my card need my money on it
Cant activate my card!! and I add money on it already !! I need my card and money on it I got kids and bills to pay for

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been robbed , insulted , and lied to for years
Its paypal who took my information , its netspend that takes my money and PayPal that gives me Netspends customer service number when I call because I cant login to my PayPal prepaid card account. Does anyone else get the problem ?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Because I can’t register my card, you keep sending me a code to the email. I don’t
They said I need to speak to an agent to use my card and usually I cant call the regular number. Would somebody please call me back on my phone is 352-710-**** because the email its telling me to get into I dont I cant get into it anymore.
. If I dont answer, would you please text me and tell me its too cause Ive been getting a lot of spam calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need to get my card transfered to another card because I los ted it
Have a number Yu can talk to people not that damn machine I lost my card so I need to talk to someone

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |False advertising
NetSpend claims to break down barriers and empower you to manage your money, your way, giving them access to innovative payment products offering convenience, security, and freedom to do more with their money. Instead of offering convenience, they made it difficult to assist me with my concerns about theft, never giving me any assistance in obtaining any information related to activity on my account.
During the time my account was active, I was never aware that right after I opened my account, someone hacked my NetSpend account and changed my email to someone else's, therefore never being notified. They never attempted to send me a written notification or alert of such activity to my physical address, which is one of their verification questions, and seldom was I ever asked for my email for verification.
To verify your identity, I was always asked to provide my full legal name, final numbers on my card, birth date, and last four digits of my social security number. On rare occasions, I was asked to verify my email.
User's recommendation: Please avoid NetSpend and any online banking for they will not protect you from any faud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Marythmariecarter1116****@***.com
My brother stole my card. His name is Nathan Bears.
I need him arrested. Furthermore, his girlfriend, Wendy, is also involved in this.
User's recommendation: Don't like it because every time I try to talk to you guys and report something and you guys say my my social security number is wrong it's not wrong
Unhappy with Netspend
They need live agents to help people it's nit fair at all that Noone gets on the phone to help y ou out
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStraightened out my account
I am not satisfied with the outcome of the investigation of your findings about my account status, I would greatly appreciate further assistance in this matter
Preferred solution: Full refund
User's recommendation: Find another company to store your money
Is not trusting company
Made a transfer 8/28/24,new cardholder claim transfer failed transfer bounce back went back to NetSpend but they won't return my money in the amount of 860.00 and it's been going on for months no satisfaction IM HIGHLY AGGRAVATED AND PISSED I WANT MY MONEY BACK IMMEDIATELY
About
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NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend is ranked 75 out of 203 in Cards category
USA, Worldwide
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im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!
People just to let you know there is NO GUARANTEE that you will get paid early. It even says that in the small print. All you people whining because your paycheck wasn’t deposited in Wednesday is pathetic.
So true.
I had the same issue and a deadline to contact them by., I really I ever a text alert to call by certain date and time so I sud related Ky for week and have gotten no response even tho I sent 7 emails and called a half a dozen times and No answer! I’m convinced that there all automated there can’t be anyone who actually answer So the phone
I PURCHASED A NETSPEND VISA AND PUT 500 DOLLARS ON IT. CALLED TO ACTIVATE CARD WANTED PROFF OF IDENTITY SENT COPY REJECTED CAUSE ADDRESS IS DIFFERENT ITS DIFFERENT BECAUSE I AM ON VACATION THEY WANT A PIECE OF MAIL DONT HAVE ON VACATION MY ACCOUNT IS LOCKED AND EVERY TIME I CALL ITS SAYS NOT A VALID CARD ANYONE KNOW HOW I CAN FIX THIS I NEED THIS MONEY NOW AND ALSO CANT GET THROUGH ONLINE
They should be ashamed
Same here. Social Security number is not valid. This is *** Never recommend this to anyone.
Get away from this company, they are a rip off!
I am we're already going through a crisis and barely can get by. And I can't get them to track my direct deposit. Everyone else received their the same day it was deposited
I should have my stimulus check but netspend doesnt know what the *** they are doing. I need that pretty but apparently netspend or whatever bank is using netspend *** blows