Netspend Reviews

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Netspend - They holding my tax refund doing crisis
Im contacting you regarding my irs tax refund check First off I seen where I can add up to 3 cards in so I tried to Add my fiancé navina Kelly they told me to call them the day my refund hit my account I called in they told me they had to close my Acc because my fiancé...
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4 comments
#2008525

Netspend is a whole hot mess!

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Featured
ID
#1865828 Review #1865828 is a subjective opinion of poster.
Product
Netspend Prepaid Card
Pros
  • Frustrating
Cons
  • Lack of customer service
  • Failure to rectify their error
Loss
$5
Preferred solution
Full refund
Most helpful review
When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier. Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY...
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2082 comments
#1955995

im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!

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ID
#1148233 Review #1148233 is a subjective opinion of poster.
Product
Netspend Direct Deposit
Reason of review
Problems with payment
New Reviewer

Identity theft

Someone is using my address. This is the 3rd tome. Three different names all my address What the F is going on. You are of no help
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ID
#2621215 Review #2621215 is a subjective opinion of poster.
Preferred solution
A phone call or I am filing a law suit as you are falsely using my address

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Verified Reviewer
New Reviewer

Tell people about my experience

Netspend is holding my funds and I have been fighting with them to refund my money. Now I have made the decision to fight back through the courtroom

User's recommendation: Don't use netspend.

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ID
#2621048 Review #2621048 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • Is this really an option
Cons
  • Worst customer service ever
  • Terrible costomer service
Loss
$755
Preferred solution
$20,000 debt collection lawsuit
New Reviewer

Change of address

5311-08**-**48-7102 this card is blocked I ordered a replacement card because it's it was a unauthorized transaction made on this card the man told me that it was going to be here Tuesday but I haven't received it so please someone let me know something about this situation my address have changed to 3300 West short 13th pine bluff Arkansas 71602 thank you God bless you Sedric Burnett you may contact me at 501-744-**** or 501-361-**** thank you God bless you
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ID
#2617240 Review #2617240 is a subjective opinion of poster.
Loss
$96
New Reviewer

No refund issued after four months

I have tried since February to get a refund from Netspend. I have been told a check was mailed Feb. 14, 2021 and a copy of the sign check was mailed. However, I never received either one. I was also told that a new check was issued April 30, but was also told that it was only a copy. I was told by many associates different stories and only one manager was kind. They all become short with me, too bad, we mailed you a check and thats all we can do

User's recommendation: No way! This company is fraudulent and customer service is awful.

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ID
#2616182 Review #2616182 is a subjective opinion of poster.
Product
Netspend Account
Pros
  • No pros whatsoever
Cons
  • Poor customer service
  • Not taking accountability
  • Customer service does not know what they are doing
Loss
$100
Preferred solution
Full refund
New Reviewer

Charges

There are charges on my card that I didn't make on several days in various amounts and want it refunded
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ID
#2612733 Review #2612733 is a subjective opinion of poster.
Location
Springfield, Oregon
Loss
$45
Preferred solution
Full refund

Rep filed wrong dispute/ horrible customer service

Netspend - Rep filed wrong dispute/ horrible customer service
Netspend - Rep filed wrong dispute/ horrible customer service
I have currently been passed around for over 3 hours from reps passing the buck . Original dispute was done wrong by original rep. I have waited weeks and credit issued was wrong as well. I called immediately along with several other times along with emails sent. I have been hung up on and told I have to wait for another dispute to be put in to cover the mess already created. In the mean time I have had phones disconnected etc. due to this. I will not wait any longer for resolution. I have filed with BBB as well. I have the emails, calls along with you guys have recorded calls. Again I will continue to go above if I do not get immediate resolution.
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ID
#2609736 Review #2609736 is a subjective opinion of poster.
Loss
$369
Preferred solution
Full refund
New Reviewer

About my card

I tried scratching the back of it off and it didn't work there are only three numbers at the very end of the card.

User's recommendation: Be careful taking the back of the card off. Because I have found I cannot get a hold of a live person to help me.

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ID
#2609301 Review #2609301 is a subjective opinion of poster.
Location
Leawood, Kansas
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

About my netspend that end with 1700

My things in my car got stolen my wallet my iPad my phone everything so I'm calling every Bank every prepaid to let them know to stop all my cards because many things were stolen on June 11th and you might go in my account and took all my money oh my important papers were all stolen please give me a call 669-299-**** thank you
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ID
#2607451 Review #2607451 is a subjective opinion of poster.
Product
Netspend Check Deposit
Pros
  • Trying to get ahold of customer service
Loss
$1400

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

430110****

Hello I have been dealing with a issue for almost a month now with no help. My account was closed down and at the time I had a remaining balance of $1184 Im being told that the money was sent back to the sender which is PA unemployment compensation 5/13/21. I reached out to them and they have not received it and stated that they wouldnt receive money that was already in my account they would only receive back a rejected deposit. At this time my money cannot be found and I cannot seem to get any answers please help.

User's recommendation: Do not trust them with your money if you have to do a prepaid card use something different maybe chime.

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1 comment
#2021419

We can look into this. Please email social@***.com. Thank you, Netspend

ID
#2592999 Review #2592999 is a subjective opinion of poster.
Product
Netspend Prepaid Card
Cons
  • Liers
  • Being exploited
  • Locks my card
Loss
$1184
Preferred solution
Full refund
New Reviewer

Lost my card want to transfer funds

I need to transfer my funds to a different card I lost mine and I. Have a party to plan and cannot access my funds
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1 comment
#2021421

The easiest way to transfer funds between your cards is through the Online Account Center. For additional assistance, please email social@***.com. Thank you, Netspend

ID
#2591450 Review #2591450 is a subjective opinion of poster.
Preferred solution
I need to transfer funds to a different account I lost my card
New Reviewer

Denying me access to my funds

The irs have been sending me stimulus funds to my account I have used some of those funds no problem but now within the last couple weeks I been having a problem trying to get access to my funds like for example was going on vacation with my family called net spend day before to reload my card no success at all they said needed documents from me sent those documents still have no access to my funds now they are telling me they could send my funds back to the irs they are making my life miserable
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ID
#2589186 Review #2589186 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Full refund
New Reviewer

Netspend sucks!!!!

Every stimulus payment Ive supposed to receive other than the very first one, which came as a physical paper check, has been put on my netspend account, which is also where my tax refund is put every year for the passed five years. I lost my old netspend card and ordered a new one which was supposed to give me access to my stimulus money!!!! Netspend has put a security hold on my account

User's recommendation: Don’t use these mother *** they’re crooks.

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ID
#2588756 Review #2588756 is a subjective opinion of poster.
Product
Netspend Prepaid Card
Pros
  • Absolutely no pros
Cons
  • Customer service and better resolutions to problems
  • Past few days service is out of commission
  • Them holding my money hostage
Preferred solution
Another new card!! This time a card with which I can access my money!!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My fiancé. has been back and forth with the Wisconsin unemployment for some time about his claim... he had an account with netspend which his unemployment was to be direct deposited ...fast-forward. Sometime around March 15 my fiancé' unknowingly lost his netspend...
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1 comment
#2021423

We're sorry to hear that. We can look into this.

For assistance, our cardholders can email us at social@***.com. Thank you, Netspend

ID
#2588689 Review #2588689 is a subjective opinion of poster.
Product
Netspend Reloadable Prepaid Card
Pros
  • No overdrafts
Cons
  • Giving the run around
  • I should be able to communicate on your site
  • Blocked account
Loss
$9089
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing money from my account

I have missing money from my NetSpend card unauthorized transaction I'm a senior citizen and this is the only way I can pay my rent and pay my bills hoping the NetSpend would be a trusted and safe way to keep my money and this happened I need a quick
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1 comment
#2019659

We're sorry to hear that. You can dispute posted transactions and order a replacement card at any time through your Online Account Center.

For additional assistance, please email social@***.com. Thank you, Netspend

ID
#2582443 Review #2582443 is a subjective opinion of poster.
New Reviewer

Lousy service

Update by user May 28, 2021

Dead in the water as no one will call me back after countless promises to do so. Crickets!!

Original review posted by user May 28, 2021
I received my stimulus money earlier this year ($1,400) and had the money put on my Netspend card. The someone got my card info and went to 13 gas stations and spent $50-101 each location. I reported it immediately to NetSpend. Shortly thereafter They called me and said their inspectors determined that it was not fraud. I have received a police report and a detective report clearly stating that is was fraud.ease, please do not use these crooks.Please, pl

User's recommendation: Please, please, please do not use these crooks.

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1 comment
#2019328

For assistance, please email social@***.com. Thank you, Netspend

ID
#2576263 Review #2576263 is a subjective opinion of poster.
Service
Netspend Payment Processing Service
Pros
  • Absolutely no pros
Cons
  • Terrible costomer service
  • Lack of integrity to the point of corruption
  • Them holding my money hostage
Loss
$1246
Preferred solution
Full refund

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