Renda G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woodside, New York

I've been trying to get a original NetSpend card

Updated by user Feb 10, 2025

I tried to talk to her NetSpend customer service they still yet have not helped me with my problem I think they all just idiots cuz I keep explaining the same thing over and over to them that I need the original NetSpend card not the digital card and they keep sending me the same digital card over and over I know like 17 cards in my house

Original review Feb 10, 2025

I keep talking to customer service, trying to order the original NetSpend card, not the digital card. They keep promising me that they are sending me the card in the mail, but it's always the same thing - the digital card.

I cannot use these cards because there's nowhere to load them where I live.

So, I need the original NetSpend card. Please.

View full review
Anonymous

Late Direct Deposit

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When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.

Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!

FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!

View full review
Reason of review:
Problems with payment
2083 comments
Guest

im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!

Guest

People just to let you know there is NO GUARANTEE that you will get paid early. It even says that in the small print. All you people whining because your paycheck wasn’t deposited in Wednesday is pathetic.

Guest
reply icon Replying to comment of Guest-1862218

So true.

Guest

I had the same issue and a deadline to contact them by., I really I ever a text alert to call by certain date and time so I sud related Ky for week and have gotten no response even tho I sent 7 emails and called a half a dozen times and No answer! I’m convinced that there all automated there can’t be anyone who actually answer So the phone

Aadi Pga

I PURCHASED A NETSPEND VISA AND PUT 500 DOLLARS ON IT. CALLED TO ACTIVATE CARD WANTED PROFF OF IDENTITY SENT COPY REJECTED CAUSE ADDRESS IS DIFFERENT ITS DIFFERENT BECAUSE I AM ON VACATION THEY WANT A PIECE OF MAIL DONT HAVE ON VACATION MY ACCOUNT IS LOCKED AND EVERY TIME I CALL ITS SAYS NOT A VALID CARD ANYONE KNOW HOW I CAN FIX THIS I NEED THIS MONEY NOW AND ALSO CANT GET THROUGH ONLINE

Mitra Bfh
reply icon Replying to comment of Aadi Pga

They should be ashamed

Daniela B Dbg
reply icon Replying to comment of Aadi Pga

Same here. Social Security number is not valid. This is *** Never recommend this to anyone.

Guest

Get away from this company, they are a rip off!

Mitra Bfh
reply icon Replying to comment of Guest-1857146

I am we're already going through a crisis and barely can get by. And I can't get them to track my direct deposit. Everyone else received their the same day it was deposited

Guest

I should have my stimulus check but netspend doesnt know what the *** they are doing. I need that pretty but apparently netspend or whatever bank is using netspend *** blows

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Resolved
Mike M Fou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Madison, Iowa

Resolved: Horrible company.

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Updated by user Jan 25, 2025

I got a hold of a guy named Mike Gitre. He was VP of banking operations I believe.

Real good guy. The only person I talked to that wasn't brain dead.

Next time I called they took care of it in like 2 minutes. So there's at least one person at NetSpend that cares about their customers.

Updated by user Jan 26, 2025

So initially my $20 dropped down to $15 for, get this, an in-activity fee, and another 2 or 3 for some other complete robbery *** I was fully prepared to just let it go. Till Mike, the guy I contacted, got a hold of me, told me about the fees, and returned the money to me out of his own account!

Dude's a *** of a guy.

The company's policies are kinda garbage and there customer service equally trash, but Mike should be running that place. He's a *** of a guy.

Updated by user Jan 21, 2025

As of 9:30 p.m. last night.

I received an email saying that they received all my documents and they were good. But, this is like the 3rd time I've received this same email.

Original review updated Jan 21, 2025
I had to get a Netspend Card at a gas station a few months ago because I lost my debit card and I needed to send some money in a hurry.
I put $20 on the card. It's probably been 3 months now and I've still yet to get my money back off the card.

Everytime I call I get put with some customer service rep that don't care and tell me they're awaiting document verification. I sent them my ID and phone bill for verification and still nothing. They claim verification will take 6 hours. It's been 3 months.

They should shut down this company. I even had one of the representatives refuse to let me speak with a supervisor. Which proved to be a waste of time.

Normally I would just say screw it, it's only $20. But I'm pissed so I'll keep hassling them till I get my money.
View full review
Loss:
$20
Pros:
  • Someday they will no longer consume oxygen
Cons:
  • Netspend making it impossible to get my money

Preferred solution: Deliver product or service ordered

User's recommendation: Never get a Netspend Card!

Bryan R Gnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

They held me on hold, didn't file the other dispute after two hours and harassing me about where I have lived my entire life. I tried explaining everything but it was like talking to a two year old!En

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Netspend - They held me on hold, didn't file the other dispute after two hours and...

Hire people who understand English! They hire anyone who is the cheapest and doesn't understand any English.

View full review

User's recommendation: Unless you don't want your money don't use them

1 comment
Guest

Hello Bryan, We are sorry you are having issues with customer service. We will be happy to assist you with this matter.

Please email us at socialsupport@***.com, so we can assist you further. Thank you

Resolved
Lakeasha Wyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Resolved: No card after 2 weeks no one answers phone cant get to my money I'm about to call BBB because you are keeping my funds that i cant get to

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Updated by user Feb 07, 2025

Company fixed the issue and I have been provided with apology. Took out my money and closed my account

Updated by user Feb 01, 2025

Didnt get anywhere really I've waited 2 weeks for my replacement card and still dont have so i cant pay any bills my cable is shut off not real happy with netspend

Original review Jan 31, 2025

My card was compromised and was told by 3 agents that they sent out new card its been 2 weeks and i havent gotten anything i need my money

View full review
1 comment
Guest

Hello Lakeasha, We understand you are dissatisfied with our service and are unable to resolve your concerns. We would be happy to look into this for you.

Please email us at socialsupport@***.com for further assistance. Thank you

Resolved
Scott Sullivan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Still won't give me my $884.00 disability check from 2022

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Updated by user Jan 02, 2025

Company fixed the issue and I have been provided with apology. I received a phone call from corporate office.A few days go I spoke to a gentleman who was very thorough and honest.I explained the situation to him and was informed to.Day that the funds What transfer back To my account I sincerely want to thank Mr.

Etienne From corporate office.

For his handling of the matter. Also thank you p***ed consumer for there help as well.

Original review updated Dec 07, 2024
I have been in contact with Netspend as they did respond, but they will not return my funds that somebody transferred to a lady's account. The lady wanted no part of it and closed her account.

My money is in her closed account (Theresa Wiles) closed in January 2023. I don't understand what it is they don't get; they just can't keep my money someone got it contact withme 2 days ago said they are working to have my funds returned to me they Apologized for the issue taking so long to be resolved.they acknowledged the funds are indeed in a closed Theresa' wiles account.

I am also THANKFUL to netspend that they didnt alow the individuals access to withdraw the funds credit to there security. .
View full review
Loss:
$884

Preferred solution: Full refund

User's recommendation: Watch your transactions

1 comment
Guest

Hello Scott, We will be happy to see how we can assist you with your concerns. We understand you will like to access the funds.

Please email socialsupport@***.com and provide your full name, email address associated with your account and your concerns.

Could you mention that we messaged you on PissedConsumer, and we'll see what we can do? Thanks.

James P Umd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unnecessary amount of Red Tape and the run-around that would make a marathon look like the 400yd dash.

My account is locked and for reasons unbeknownst to me. I have submitted the documents that were requested and they said it would be done in 6 hours; it's been 3 days.

When I called, they gave me the hassle to end all hassles and now I have to resubmit the document. Why the first document wasn't approved is still an unsolved mystery, and yet without any specific criteria needing to be filled or knowing what was wrong with the one I sent in. I'm supposed to send in another, but this time make it more sparkly. I seriously can't believe they are legally allowed to hold up someone's finances and practically hold hostage the ability to freely spend my money as needed.

I will not be doing business with NetSpend after this is taken care of. It's a poor business model with even worse customer service.

View full review
Loss:
$3800
Pros:
  • Early payday with direct deposit
Cons:
  • Acct blocked and is impossible to unblock it and all my bills are now passed due

Preferred solution: My acct unblocked so I can pay my bills

User's recommendation: Don't get NetSpend trust me.

2 comments
Guest

Hello James, We are sorry to hear about the experience that you had. We would like to look into the issue a bit further.

Please email us directly at socialsupport@***.com for further assistance.

We will assign someone to assist you further. Thank you, Customer Advocate

Guest
reply icon Replying to comment of Guest-2650273

The email posted in the comments is not complete it's missing some letters that are replaced with asterisks if you could email me directly I would appreciate it jimbojp030@***.com 559-762-****

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Rusti Xkd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Can’t activate my card need my money on it

Contains 1 confidential file for company representatives

Cant activate my card!! and I add money on it already !! I need my card and money on it I got kids and bills to pay for

View full review
Sabrina S Igo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’ve been robbed , insulted , and lied to for years

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Its paypal who took my information , its netspend that takes my money and PayPal that gives me Netspends customer service number when I call because I cant login to my PayPal prepaid card account. Does anyone else get the problem ?

View full review
Loss:
$2000

Preferred solution: Full refund

1 comment
Guest

Hello Sabrina, We are sorry to hear about the experience you are having with us. We would like to assist you with your concerns.

Please email us at socialsupport@***.com for further assistance.

We will assign someone to handle your concerns. Thank you

Joellyn Xqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Hill, Florida

Because I can’t register my card, you keep sending me a code to the email. I don’t

They said I need to speak to an agent to use my card and usually I cant call the regular number. Would somebody please call me back on my phone is 352-710-**** because the email its telling me to get into I dont I cant get into it anymore.

. If I dont answer, would you please text me and tell me its too cause Ive been getting a lot of spam calls

View full review
Teya Iqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Need to get my card transfered to another card because I los ted it

Have a number Yu can talk to people not that damn machine I lost my card so I need to talk to someone

View full review
Ray M Exd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

False advertising

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Netspend - False advertising
Netspend - False advertising - Image 2
Netspend - False advertising - Image 3
Netspend - False advertising - Image 4
Netspend - False advertising - Image 5
Contains 5 confidential files for company representatives

NetSpend claims to break down barriers and empower you to manage your money, your way, giving them access to innovative payment products offering convenience, security, and freedom to do more with their money. Instead of offering convenience, they made it difficult to assist me with my concerns about theft, never giving me any assistance in obtaining any information related to activity on my account.

During the time my account was active, I was never aware that right after I opened my account, someone hacked my NetSpend account and changed my email to someone else's, therefore never being notified. They never attempted to send me a written notification or alert of such activity to my physical address, which is one of their verification questions, and seldom was I ever asked for my email for verification.

To verify your identity, I was always asked to provide my full legal name, final numbers on my card, birth date, and last four digits of my social security number. On rare occasions, I was asked to verify my email.

View full review

User's recommendation: Please avoid NetSpend and any online banking for they will not protect you from any faud

1 comment
Guest

We would be happy to assist you. Please email us at social@***.com with your specific concerns and contact information so we can reach out directly to help you.

Marythmarie C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jamestown, New York

Marythmariecarter1116****@***.com

My brother stole my card. His name is Nathan Bears.

I need him arrested. Furthermore, his girlfriend, Wendy, is also involved in this.

View full review

User's recommendation: Don't like it because every time I try to talk to you guys and report something and you guys say my my social security number is wrong it's not wrong

Sunni Ncj
map-marker Los Angeles, California

Unhappy with Netspend

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They need live agents to help people it's nit fair at all that Noone gets on the phone to help y ou out

View full review
1 comment
Guest

Hello Sunni, We are sorry about the dissatisfaction you have. We would be happy to assist you with your concerns.

Please email us at socialsupport@***.comn for further assistance. Thank you.

Joanne S Akh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Straightened out my account

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I am not satisfied with the outcome of the investigation of your findings about my account status, I would greatly appreciate further assistance in this matter

View full review
Loss:
$1253

Preferred solution: Full refund

User's recommendation: Find another company to store your money

1 comment
Guest

Hello Joanne, We understand that you are unhappy with the outcome of the dispute investigation. We will be happy to look into the concerns of the account.

Please email us directly at socialsupport@***.com for further assistance regarding this matter. Thank you, Customer Advocate Eric

Anonymous
map-marker Birmingham, Alabama

Is not trusting company

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Made a transfer 8/28/24,new cardholder claim transfer failed transfer bounce back went back to NetSpend but they won't return my money in the amount of 860.00 and it's been going on for months no satisfaction IM HIGHLY AGGRAVATED AND PISSED I WANT MY MONEY BACK IMMEDIATELY

View full review
2 comments
Guest

Hello, Please email us at socialsupport@***.com. We will assign someone to assist you further with your concerns. Thank you

Guest

Hello, We understand you have concerns in regards to your account and transfer that initiated on the account. We would be happy to look into the issue and assist with this matter.

Please email us at socialsupport@***.com. Thank you, Customer Advocate

View more comments (1)

About

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Summary

NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 75 out of 203 in Cards category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

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