Most helpful review
When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier. Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY...
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2083 comments
#1955995

im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!

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ID
#1148233 Review #1148233 is a subjective opinion of poster.
Product
Netspend Direct Deposit
Reason of review
Problems with payment

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Verified Reviewer
New Reviewer

They took my money crooks

I never got my check from them refunding me I want my 120 dollars back they wouldn't activate my prepaid card after I had paid 5 for the loadable card and 120 to load to pay my electric with now my power is getting cut off and I still haven't got the 120 back

User's recommendation: NetSpend is a joke if you deal with them clowns your crazy and broke.

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ID
#3727076 Review #3727076 is a subjective opinion of poster.
Location
Huntington, West Virginia
Pros
  • No pros all cons
Loss
$180
Preferred solution
Full refund
New Reviewer

I can't activate my card

I tried to call to activate it I went online trying to activate it and it won't let me help me I'm trying to get this resolved
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ID
#3720714 Review #3720714 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Preferred solution
help on activating it
New Reviewer

I have not received my check yet

It has been three months now and I have still not received my money back and I am homeless and hungry and this is insane to have to work so hard to get dinner that day

User's recommendation: Do do it.

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ID
#3712725 Review #3712725 is a subjective opinion of poster.
Location
Tupelo, Mississippi
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I want to talk to customer service an actual live representative

My money came on the card and I no longer have the card and it's not on the ones that I do have and I don't know the numbers to any of them except for the ones that I got so I need help transferring it from the card that I don't remember none of noth

User's recommendation: You suck because you have no real live representative on the phone I need to speak to a live representative.

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ID
#3711101 Review #3711101 is a subjective opinion of poster.
Location
Guntersville, Alabama
Pros
  • Cant talk to anyone
Cons
  • Impossible to reach

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Verified Reviewer
New Reviewer

I can't active my card

i can't active my card and i can't talk with Customer Service pleasae help me to active card or call me back 916699****
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ID
#3698733 Review #3698733 is a subjective opinion of poster.
Location
Rock Hill, South Carolina
Preferred solution
Let the company propose a solution
New Reviewer

My card has been used without my authorization and it is blocked

I've been trying to call y'all for the last three days to get my money back on a new card AFTER money was taken off my card without my authorization. Then it was blocked. Yet ANOTHER transaction was done AGAIN AFTER it was blocked. I got bills to pay and my money is on that card
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ID
#3695437 Review #3695437 is a subjective opinion of poster.
Pros
  • Two day early pay
Cons
  • Not being able to speak to a customer representative
Loss
$112
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Love what you have done for me

Update by user Jun 19, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jun 19, 2022
All the while I have had nothing but complaints about Direct Express, nothing on Netspend. NetSpend has been there through out the whole process

User's recommendation: Go to Pissedconsumer for everything.

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Resolved
ID
#3687090 Review #3687090 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't understand customer service very poorly trained this company is all about self getting rich off poor folks that don't have a banking account service charge your butt off taking all your cash

Update by user Jun 18, 2022

Theifs not giving it back it how they profit

Original review posted by user Jun 18, 2022
I ordered Hulu but made a mistake so they refunded my $69.99 but greedy NetSpend peps didn't ad it to my Ballance even had Hulu reps on three way confirming NetSpend made the mistake while these foreigners keep speaking very broken English telling me they did something I knowing I had not been refunded nothing crap I have to give up and lose my money because this big company loves greed and misleading people is the only way they can turn a profit lol you thought you got payed two days early but really they screw everything up trying to scam you for all your pay

User's recommendation: Definitely get a green dot.

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ID
#3683936 Review #3683936 is a subjective opinion of poster.
Loss
$70
Preferred solution
Full refund

Do better

I sat on the phone for 90 minutes. And that was just to activate. Then, the fees are ridiculous. Its like you are giving them free money, because well you are. I hope they go out of business. Do not purchase this for yourself or a present for someone. Its not worth it. Theyll take 25% before you even use the damn card. You are better off sending money PayPal or purchasing a better card. There are so many better ones out there.

User's recommendation: Don’t buy this card.

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ID
#3681820 Review #3681820 is a subjective opinion of poster.
Location
Calgary, Alberta
New Reviewer

I have yet to receive my 2 direct deposits from the dates June 10th n 17th all my info such as routing n account numbers were correct

This is second time my direct deposit hasn't been placed in my account although the routing n account number are correct

User's recommendation: Do not use this company they don't five you your money when it is due.

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ID
#3679517 Review #3679517 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$575
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

Im currently on the phone its 7:08 pm I initially called at 6:40 I requested a supervisor the customer service rep named Wendy put me on hold twice and Im currently still on hold as Im writing this email I needed a replacement card and she hasnt properly gotten my info to send one out Ive requested a card for 2 weeks now my card is canceled still no new card
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ID
#3674921 Review #3674921 is a subjective opinion of poster.
Location
Rochester, New York
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Order a card for my 17 yr old was told because hes under 18 he would have to go under my account so thats what I did 2 direct deposits went into the account then proceeded to tell me that his card was rejected because they didnt have all of his info to approve the card...
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ID
#3674897 Review #3674897 is a subjective opinion of poster.
Location
Rochester, New York
Cons
  • Are not knowledgeable to help with account difficulties
  • Custom service via phone
New Reviewer

Personal

The supervisor hung up the dam phone that's what happened.. I need a supervisor to call me back ASAP
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ID
#3663865 Review #3663865 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

I can't activate my card

Received a card in the mail and I can't activate it also information from old mail adresses keep popping up. I am very upset and disappointed because I don't know if money is on my card or not. I have never went through this much trouble to activate my card a prepaid card at that. something must be done.
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ID
#3658493 Review #3658493 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Dissatisfied

All 8 needed was to transfer funds from one card because it was lost / stolen and put on my new card and all I could get was an automated machine who wasn't helpful at all it just repeatedly hung up on me like 12 13 times I still haven't gotten my 300 dollars off my card to the new one rediculous

User's recommendation: I dont.

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ID
#3656703 Review #3656703 is a subjective opinion of poster.
Location
Ooltewah, Tennessee

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