Netspend

When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.

Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!

FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!

I had to get a Netspend Card at a gas station a few months ago because I lost my debit card and I needed to send some money in a hurry.
I put $20 on the card. It's probably been 3 months now and I've still yet to get my money back off the card.

Everytime I call I get put with some customer service rep that don't care and tell me they're awaiting document verification. I sent them my ID and phone bill for verification and still nothing. They claim verification will take 6 hours. It's been 3 months.

They should shut down this company. I even had one of the representatives refuse to let me speak with a supervisor. Which proved to be a waste of time.

Normally I would just say screw it, it's only $20. But I'm pissed so I'll keep hassling them till I get my money.

NetSpend asked for a picture of my ID or driver's license, so I had to get a photocopy that I had in my phone of my ID front and back. When I sent it in, it was denied because it was on paper and it wasn't the actual plastic copy of the ID.

My issue with having the plastic ID is that my house caught on fire and I lost all my identification, and therefore the paper copy is all I have. If anybody is going through the DMV here lately, you cannot make an appointment; you have to just walk in, and the line is stretched around the building, 30 to 40 people long. So the process is grueling, which I'm going through either way. NetSpend, no, NetSpend issues nevertheless, I don't quite have an understanding as to why a paper copy of my driver's license is not sufficient enough to prove my identification.

I also sent in a piece of mail with the correct address that corresponds with my NetSpend account from NetSpend themselves, with a new card that they sent me, that was attached to the paper. Still, that wasn't good enough either. They are still holding my money, they are still locking my account up, and I think it's crazy that they can do this to someone because the money that I have on my account is to pay my light bill, and I have a young seven-month-old child at home.

I know that's not their problem, and I know they're doing their job as far as security, but they're going a little out of the way. If I prove I am who I say I am with a picture of my driver's license and a piece of mail from them with the same address on it, and it isn't good enough, I am so pissed.

Completely underwhelmed. If there was an option for zero stars, that would be my pick.

After adding money to a debit card yesterday, and giving it to my granddaughter for a school trip, the card was declined! After almost 5 hours on the phone with 4 different representatives, all 4 put me through to some 'risk' phone number. on all 4 occasions, no one picked up.

On one occasion I was cut off after waiting over 40 mins. The excuse I was given was ;high call volume' - not surprised if everyone else was told to call in, just to get access to their own money.

Never again - I'll be looking for an alternative card in the morning, These people don't care about their customers.