Nakya Lxt

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Verified Reviewer

I have money on my card but it want let me make a online purchase

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I had to reach out to a representative..she was able to help with the issue.. that was all I had to say about the matter
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Preferred solution: Nothing

Anonymous

Late Direct Deposit

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When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.

Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!

FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!

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Reason of review:
Problems with payment
2083 comments
Guest

im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!

Guest

People just to let you know there is NO GUARANTEE that you will get paid early. It even says that in the small print. All you people whining because your paycheck wasn’t deposited in Wednesday is pathetic.

Guest
reply icon Replying to comment of Guest-1862218

So true.

Guest

I had the same issue and a deadline to contact them by., I really I ever a text alert to call by certain date and time so I sud related Ky for week and have gotten no response even tho I sent 7 emails and called a half a dozen times and No answer! I’m convinced that there all automated there can’t be anyone who actually answer So the phone

Aadi Pga

I PURCHASED A NETSPEND VISA AND PUT 500 DOLLARS ON IT. CALLED TO ACTIVATE CARD WANTED PROFF OF IDENTITY SENT COPY REJECTED CAUSE ADDRESS IS DIFFERENT ITS DIFFERENT BECAUSE I AM ON VACATION THEY WANT A PIECE OF MAIL DONT HAVE ON VACATION MY ACCOUNT IS LOCKED AND EVERY TIME I CALL ITS SAYS NOT A VALID CARD ANYONE KNOW HOW I CAN FIX THIS I NEED THIS MONEY NOW AND ALSO CANT GET THROUGH ONLINE

Mitra Bfh
reply icon Replying to comment of Aadi Pga

They should be ashamed

Daniela B Dbg
reply icon Replying to comment of Aadi Pga

Same here. Social Security number is not valid. This is *** Never recommend this to anyone.

Guest

Get away from this company, they are a rip off!

Mitra Bfh
reply icon Replying to comment of Guest-1857146

I am we're already going through a crisis and barely can get by. And I can't get them to track my direct deposit. Everyone else received their the same day it was deposited

Guest

I should have my stimulus check but netspend doesnt know what the *** they are doing. I need that pretty but apparently netspend or whatever bank is using netspend *** blows

View more comments (2082)
Marlon G Hvz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Financial Fraud By Managers & Embezzlement

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Netspend - Financial Fraud By Managers & Embezzlement
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A Davis has been manager for years and has allowed company policy to be compelled. Over the years, claims were filed, but many were never finalized, and then when COVID took over, things got lost. Money got stolen, and there are so many frauds online, don't give money back as promised.
View full review
Loss:
$2000
Pros:
  • Name recognition
Cons:
  • Located in texas

Preferred solution: Full refund

User's recommendation: Avoid Netspend & PayPay Netspend

Mario C Ckr

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Verified Buyer

Balance and pending balance

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Netspend - Balance and pending balance
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They stole my my and they didn't care or help me out they just close my account and told me to *** never get a NetSpend account
View full review
Loss:
$1500

Preferred solution: Full refund

User's recommendation: Never get NetSpend

Light W

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Verified Reviewer

SUING NETSPEND FOR FREE

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Original review Feb 19, 2024
Netspend refuses to give back my money for unauthorized fraudulent hacked transactions. This is in Violation of Regulation E of THE ELECTRONIC FUNDS TRANSFER ACT. It is Federal Law Netspend has to pay me back the money plus damages and pay my Attorney's fees. It is Federal Law. consumerattorneys.com is suing Netspend For Free and they will for you too! They are real. They will help you for free too!
View full review
Loss:
$950
Cons:
  • Crooks

Preferred solution: Full refund

User's recommendation: SUE NETSPEND FOR FREE BY GOING ONLINE TO CONSUMERATTORNEYS.COM. THEY WILL SUE NETSPEND FOR YOU FOR FREE. THEY ARE DOING AN AWESOME JOB FOR ME GETTING MY MONEY BACK FOR CHARGES I DID NOT MAKE!

Patricia L Hqv

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Verified Buyer

I'm trying to access my account balance

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Netspend - I'm trying to access my account balance
Netspend - I'm trying to access my account balance - Image 2
I apologize for my words just was having a tough day didn't mean to take it out on you I know you were trying to assist me. I did achieve my goal by calling the telephone company and asking the operator what to do and what to do with my debit card. I did send that payment for 68.and change, it was accepted and thank you! I was
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Pros:
  • I had a chance to pay off a portion of my phone bill
Cons:
  • There ignorant customer service and their overall attitude

Preferred solution: Apology

Resolved
Dina M Bvb

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Verified Reviewer

Resolved: My funds are being held from a computer glitch on Netspend end....

Updated by user Mar 10, 2024

Company fixed the issue and I have been provided with apology. I let the last of 6th customer service representatives know that I wanted the head CEO of Skylight/NetSpend email and telephone number since I couldn't get an definite answer from each of the 6 customer service representatives.

She put me on hold for two minutes, then she let me know that in the next 5 minutes, my account funds will be able for withdrawal.

Yes, my account funds got refunded without any questions aske.Dina S. Morris

Original review Feb 09, 2024
To whom it may concern, I Dina S. Morris am having a problem with NetSpend foreign-based customer service support members.

They are trying to say that PayPal has opened a dispute against me for funds that were taken from my account to pay a receiver, my business partner. However, on 1/25/24 and 1/29/24, I sent two transactions on two different dates through PayPal. behold, both transactions were debited from my card ending in 8102 and transmitted through PayPal to the sender as completed. Now, your customer service support members said that PayPal has opened a dispute for the funds.

This is a lie because the receiver received both transactions from PayPal successfully on his end. Why is your customer support staff asking me to get an original letterhead statement from PayPal that the two submissions went through plus they want me to include the account number as well as the amount submitted. My business partner said this seems like a scam or "Fishy". I asked your customer service representatives about the $1,794.00 that was debited from my account if I owe NetSpend and they could not answer me.

I let them know that PayPal sent me transactions of the two Payments being sent and Paid to the receiver. Please help me because I need the $279.00 that NetSpend is withholding from me.

Your customer service support members said I need to pay the two transactions sent to PayPal before the system can debit me back my funds in my account, This is a suspicious activity because they cannot produce any evidence that PayPal has a dispute against me, please intervene because I believe you have scammers working in your department or my account has been hacked or hijacked by scammers?
Dina S. Morris
View full review
Loss:
$279
Cons:
  • Please hire customer support that speaks and understand english

Preferred solution: Apology

User's recommendation: Please be mindful on how you answer surveys and contests that seem so go to be true....

Kamiko C

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Verified Buyer
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Verified Reviewer

Prepaid Card nor worknig

Netspend - Prepaid Card nor worknig
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Netspend - Prepaid Card nor worknig - Image 3
Updated by user Mar 11, 2024

why would I want to add my personal information on the card it is like Netspend is trying to charge me for something I do not want

Original review Mar 11, 2024
This card is linked to my account why? I did not want this card linked to my account I do not want all my data saved to this card I do not want to keep this card I'm giving this card away as a gift so that someone else can type the card use it and dispose of it I just want my money back at this point
View full review
Loss:
$150

Preferred solution: Full refund

User's recommendation: i would never reccomend this card

Shawanda G Jxk

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Verified Reviewer

Fraud

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Netspend is a fraud I was going on a trip with my family. I received cash money from my friend and deposited onto my card.

This was to help the trip with my children and father pleasurable. I put the money on Netspend card when I got there and start shopping for the family. My money was put on hold. They told me that I was spending my money too fast.

When I returned to the states, I thought for my money for over a year and a half until I gave up on it that was nine years ago Ive been married in my name has changed for the last five years. I am now receiving cards from Netspend and my new married name did they think I forgot?

They never gave me my money back. This company is a fraud, fraud, fraud, fraud fraud run far away from this company.

View full review
Loss:
$300

Preferred solution: Full refund

User's recommendation: Do not waste your time or lose your money

Marlon G Hvz

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Verified Reviewer

Poor Customer Services

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Netspend - Poor Customer Services
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Netspend - Poor Customer Services - Image 4
Basically, over the years, Netspend has not been fully investigating claims, and issuing refunds in a timely manner. They have hundreds of dollars being tied up and embezzled by financial fraud and fake, or flawed investigations. I have filed a financial fraud complaint, and even filed a police report, they refused to show the process's authenticity
View full review
Loss:
$1000
Pros:
  • Name
Cons:
  • Poor customer service

Preferred solution: Apology & Full Refund

User's recommendation: No PayPal through Netspend

Precious W Mbq

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Verified Reviewer

Yall keep taking my *** accounts

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I just bought a netspend card from the store by my house and i tried activating my card but they told me to contact yall which i did and the man was really disrespectful asf and he wont give me my *** money back yall are ***
View full review
Loss:
$20

Preferred solution: Apology

User's recommendation: Don't mess with this bank all they done for me was take my bank account and never have me my funds back their full of ***

Ken P Ozt

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Verified Reviewer

Correct Routing number

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Account says 07397**** for IRS/Direct deposit Online research ( Fedwire) says no to this number Is the routing number 27397**** (Found everywhere online) The correct Routing number for direct deposit? The customer service # on back of card 866-387-****) is not working A timely response means NetSpend is legitimate
View full review
Pros:
  • Pending netspend response
Cons:
  • Customer service

Preferred solution: Prompt customer service

User's recommendation: Be sure if your routing number

Shavontay H

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Verified Reviewer
| map-marker Bellevue, Washington

Cant cash my check

Last month I had a hacker take 700 dollars from my checking account I had to dispute transaction when I got my first check I cash it no problem my 2nd check I'm having problems cashing it they need a number from netspend to verify it and the customer service nor the Austin Texas number is correct and nobody has help me
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Timothy C Riv

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Verified Reviewer
| map-marker Hanover Park, Illinois

I need 2 things fixed

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First I need to regain access to my NetSpend online account and to dispute transactions n idc judge me I am gonna *** when u call
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Tonya B Dzh

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Verified Reviewer

I need my money back that was stolen from me my card was in my pocket book and I watched as my notifications hit my phone saying that there was being Money taken from my card and the card was in my p

Money was stolen from my car $900 and I called and disputed it the transaction from the ATM was 2 hours away from where I live and my card was in my pocket and it was ATM withdrawals you have to have the card for the ATM machine 9180
View full review
Loss:
$900

Preferred solution: Full refund

Linette P Zlw

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Verified Reviewer

I Really Need my NetSpend Card and I have been trying to Get a Ho

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live been trying to get a hold of an Agent, To get a new card, But I'll be damned if you try and it will do everything else but let you speak to an agent, OMG it's so nerving, , my Card Isn't Working, I Just need help to get my card to work, Can somebody help me please Thank You Linette Pellegrino
View full review
Pros:
  • Back and forth
  • Works great with cashapp
  • Send money
Cons:
  • Nee
  • No agent to talk to
  • Poor phone service

Preferred solution: A new card to My Address: 3602 Thornton Ave 15 Fremont, CA 94536 USA

User's recommendation: NetSpend is Great Just need the ability to Get in Touch with an Agent

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