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Netspend

Netspend

www.netspend.com
What is your customer experience with Netspend?

Netspend Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Netspend has 1.5 star rating based on 1515 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Netspend to a friend or colleague.

  • Rating Distribution
  • Pros: Direct deposit, Frustrating, Temporary convenience of having a card to use.
    Cons: Poor customer service, Customer service, Blocked account.

View full overview ›

Media from reviews

My NetSpend account is locked due to suspicious activity and it has funds on it
My NetSpend account is locked due to suspicious activity and it has funds on it - Image 2My NetSpend account is locked due to suspicious activity and it has funds on it - Image 3Netspend - Horrible company.Netspend - Horrible company. - Image 2Netspend - Horrible company. - Image 3Netspend - Horrible company. - Image 4
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Kathleen A Cpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to reach somone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've been online for an hour and listening to this *** music. I need to activate my new card so I can use my money.

View full review

Preferred solution: Answer your shifty phones

Anonymous

Late Direct Deposit

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When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.

Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!

FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!

View full review
Reason of review:
Problems with payment
2083 comments
Guest

im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!

Guest

People just to let you know there is NO GUARANTEE that you will get paid early. It even says that in the small print. All you people whining because your paycheck wasn’t deposited in Wednesday is pathetic.

Guest
reply icon Replying to comment of Guest-1862218

So true.

Guest

I had the same issue and a deadline to contact them by., I really I ever a text alert to call by certain date and time so I sud related Ky for week and have gotten no response even tho I sent 7 emails and called a half a dozen times and No answer! I’m convinced that there all automated there can’t be anyone who actually answer So the phone

Aadi Pga

I PURCHASED A NETSPEND VISA AND PUT 500 DOLLARS ON IT. CALLED TO ACTIVATE CARD WANTED PROFF OF IDENTITY SENT COPY REJECTED CAUSE ADDRESS IS DIFFERENT ITS DIFFERENT BECAUSE I AM ON VACATION THEY WANT A PIECE OF MAIL DONT HAVE ON VACATION MY ACCOUNT IS LOCKED AND EVERY TIME I CALL ITS SAYS NOT A VALID CARD ANYONE KNOW HOW I CAN FIX THIS I NEED THIS MONEY NOW AND ALSO CANT GET THROUGH ONLINE

Mitra Bfh
reply icon Replying to comment of Aadi Pga

They should be ashamed

Daniela B Dbg
reply icon Replying to comment of Aadi Pga

Same here. Social Security number is not valid. This is *** Never recommend this to anyone.

Guest

Get away from this company, they are a rip off!

Mitra Bfh
reply icon Replying to comment of Guest-1857146

I am we're already going through a crisis and barely can get by. And I can't get them to track my direct deposit. Everyone else received their the same day it was deposited

Guest

I should have my stimulus check but netspend doesnt know what the *** they are doing. I need that pretty but apparently netspend or whatever bank is using netspend *** blows

Italy Hqb
reply icon Replying to comment of Guest-1856825

Sameher

Monigue Jgf

What is this Netspend ??? It's annoying, frustrating and cause lot of inconvenience that you not being consistent with direct deposit every week and try to blame it on my Employer.

My Employer has thousands of employees and they process checks every time in the same pattern. I am paying hundreds in fees every month towards atm withdrawals and foreign transactions (3.5% smh) only to have it avilable early but 4 weeks in a row of straight disappointment, simply shame on you.

You loosing a customer starting next pay check. 0119 is last of my card and you check yourself how much I have paid towards your fees but no more.

Guest

Same here!!!

Guest

Has anyone gotten their tax return or stimulus payment direct deposit? My tax return was deposited on the 1st and it's still not on my card

Mohsin Byv
reply icon Replying to comment of Guest-1850764

No I haven’t.. and I’ve noticed that the routing and account number on my tax papers from the temporary netspend card when I filed that they gave me is different than the permanent-one that came it the mail..

the routing and account numbers are both different.. is this the case for anyone??

Mitra Bfh
reply icon Replying to comment of Guest-1850764

My stimulus was deposited on April 29 2020 and I haven't received it and I need my money

Draylon Ogx

Has anyone gotten their direct deposit for this week? I usually get mine at 5pm on wednesdays.

Not today! Have you heard anything?

Guest

i get paid on the 3rd from ss. Today is Apr 1st. Did anyone get paid from direct deposit on netspend card netspend is suppose to pay 2 days early.

Guest
reply icon Replying to comment of Guest-1845192

Same problem my money is not there on the 1st, and cannot get through to an agent. No one to tell me what's going on thanks to Corona V. I am mad as ***

Guest
reply icon Replying to comment of Guest-1845192

Mine was late also I get pd.on the 28-29 every month I just received my check this morning.I usually don’t get paid at this time or day ,not sure why It was late.The only reasoning I can think behind mine is that I pay my student loan every month and they needed to not hold my funds since Trump waved student loan payments Not verified .I did receive it today I have been with netspend 8-9 years and this is not a regular for them to be late .I hope everyone gets their monies soon because it was hard for me to go that many days without pay times are hard

View more comments (2082)
Resolved
Mike M Fou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Madison, Iowa

Resolved: Horrible company.

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Updated by user Jan 25, 2025

I got a hold of a guy named Mike Gitre. He was VP of banking operations I believe.

Real good guy. The only person I talked to that wasn't brain dead.

Next time I called they took care of it in like 2 minutes. So there's at least one person at NetSpend that cares about their customers.

Updated by user Jan 26, 2025

So initially my $20 dropped down to $15 for, get this, an in-activity fee, and another 2 or 3 for some other complete robbery *** I was fully prepared to just let it go. Till Mike, the guy I contacted, got a hold of me, told me about the fees, and returned the money to me out of his own account!

Dude's a *** of a guy.

The company's policies are kinda garbage and there customer service equally trash, but Mike should be running that place. He's a *** of a guy.

Updated by user Jan 21, 2025

As of 9:30 p.m. last night.

I received an email saying that they received all my documents and they were good. But, this is like the 3rd time I've received this same email.

Original review updated Jan 21, 2025
I had to get a Netspend Card at a gas station a few months ago because I lost my debit card and I needed to send some money in a hurry.
I put $20 on the card. It's probably been 3 months now and I've still yet to get my money back off the card.

Everytime I call I get put with some customer service rep that don't care and tell me they're awaiting document verification. I sent them my ID and phone bill for verification and still nothing. They claim verification will take 6 hours. It's been 3 months.

They should shut down this company. I even had one of the representatives refuse to let me speak with a supervisor. Which proved to be a waste of time.

Normally I would just say screw it, it's only $20. But I'm pissed so I'll keep hassling them till I get my money.
View full review
Loss:
$20
Pros:
  • Someday they will no longer consume oxygen
Cons:
  • Netspend making it impossible to get my money

Preferred solution: Deliver product or service ordered

User's recommendation: Never get a Netspend Card!

christy p Tqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My NetSpend account is locked due to suspicious activity and it has funds on it

My NetSpend account is locked due to suspicious activity and it has funds on it
My NetSpend account is locked due to suspicious activity and it has funds on it - Image 2
My NetSpend account is locked due to suspicious activity and it has funds on it - Image 3

NetSpend asked for a picture of my ID or driver's license, so I had to get a photocopy that I had in my phone of my ID front and back. When I sent it in, it was denied because it was on paper and it wasn't the actual plastic copy of the ID.

My issue with having the plastic ID is that my house caught on fire and I lost all my identification, and therefore the paper copy is all I have. If anybody is going through the DMV here lately, you cannot make an appointment; you have to just walk in, and the line is stretched around the building, 30 to 40 people long. So the process is grueling, which I'm going through either way. NetSpend, no, NetSpend issues nevertheless, I don't quite have an understanding as to why a paper copy of my driver's license is not sufficient enough to prove my identification.

I also sent in a piece of mail with the correct address that corresponds with my NetSpend account from NetSpend themselves, with a new card that they sent me, that was attached to the paper. Still, that wasn't good enough either. They are still holding my money, they are still locking my account up, and I think it's crazy that they can do this to someone because the money that I have on my account is to pay my light bill, and I have a young seven-month-old child at home.

I know that's not their problem, and I know they're doing their job as far as security, but they're going a little out of the way. If I prove I am who I say I am with a picture of my driver's license and a piece of mail from them with the same address on it, and it isn't good enough, I am so pissed.

View full review
Loss:
$180
Cons:
  • If you have any mishaps in life to prove your identification such as my previous experience with my house burning down with all my belongings in it netspend does not care they will keep your money

Preferred solution: Full refund

User's recommendation: Do not use NetSpend if you want your money at your disposal because it's most definitely at theirs and they do not give any leniency of any kind

4 comments
Guest

Congratulations. You have posted a picture of your drivers license to a public website, for anyone in the world to see.

Guest
reply icon Replying to comment of Guest-2675886

The driver's license info is marked out genius

Guest
reply icon Replying to comment of Guest-2675886

All they have is a picture and they can find that on any social media....so why would you comment saying something about them posting their driver's license when it shows nothing but a picture their height and their eye and hair color.....ewwwww let's use that alone to get a line of credit come on get real!!! Some people need to think before they speak

Guest

A paper copy of a driver license can be photoshopped with any picture or the printed info altered. A pic of the plastic ID can’t be.

View more comments (3)
Bryan R Gnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Washington, District Of Columbia

They held me on hold, didn't file the other dispute after two hours and harassing me about where I have lived my entire life. I tried explaining everything but it was like talking to a two year old!En

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Netspend - They held me on hold, didn't file the other dispute after two hours and...

Hire people who understand English! They hire anyone who is the cheapest and doesn't understand any English.

View full review

User's recommendation: Unless you don't want your money don't use them

1 comment
Guest

Hello Bryan, We are sorry you are having issues with customer service. We will be happy to assist you with this matter.

Please email us at socialsupport@***.com, so we can assist you further. Thank you

Resolved
Lakeasha Wyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Resolved: No card after 2 weeks no one answers phone cant get to my money I'm about to call BBB because you are keeping my funds that i cant get to

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Updated by user Feb 07, 2025

Company fixed the issue and I have been provided with apology. Took out my money and closed my account

Updated by user Feb 01, 2025

Didnt get anywhere really I've waited 2 weeks for my replacement card and still dont have so i cant pay any bills my cable is shut off not real happy with netspend

Original review Jan 31, 2025

My card was compromised and was told by 3 agents that they sent out new card its been 2 weeks and i havent gotten anything i need my money

View full review
1 comment
Guest

Hello Lakeasha, We understand you are dissatisfied with our service and are unable to resolve your concerns. We would be happy to look into this for you.

Please email us at socialsupport@***.com for further assistance. Thank you

Michael H Okj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disabled senior Locked out of my own money

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They suck! I lost my phone, and now for no reason, I have to verify my identity. I sent them what I have, and they said it was unacceptable, even though a 2-year-old idiot could see that it is me.

View full review
Loss:
$70
Cons:
  • Stupid people

Preferred solution: Full refund

Fakename U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You used my address n someones name

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You sent a real, working Visa debit card to someone I don't know, to my address. This is an egregious mistake.

So, I think you're a scam company. I didn't apply for a card.

No one lives here by this name. I don't know how you got this together, except fraudulently.

View full review

Preferred solution: Apology

User's recommendation: No u appear to be a scam company

Scot S Jso

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service

I had multiple fraud charges on my account and NetSpend locked my account, so I couldn't even print my statements for law enforcement. They also give the worst customer service experience I have ever had in my life.

Once this issue is resolved, I would never recommend using this bank for any reason. 0 out of 5 stars.

View full review
Loss:
$15920
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Do not use this service

Victoria M Xfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Lack of reply of communication

Well I have a couple NetSpend accounts I can't access due to the cards being stolen,and I no longer have access to the email or phone number on file.i called the phone numbers seeking help and it just takes you in circles,you never have the option of speaking to a live agent.So I emailed them,not once but a couple times,still nothing.And it's really agitating me!

View full review

User's recommendation: Don't bank with NetSpend.they

Analissa Kyn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

To lift the restriction off of my card

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I appreciated the steps they took to protect my account what I didn't appreciate is that they still haven't lived to the restriction and my bills are going unpaid and I should be able to pay them comfort of my home

View full review

User's recommendation: I would recommend NetSpend

1 comment
Guest

Hello, We would love to assist you with your concerns. Unfortunately, I am unable to locate the account specifics with the available information.

Please email us at socialsupport@***.com for further assistance. Thank you, Customer Advocate Eric

Phaedra Xry
map-marker Columbus, Ohio

I need to speak to someone

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I have an all Acess card and I can't get it working. I also have a new number my old number 313 677****. New number is 248636****.

View full review
Latisha A Szv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my card

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I need to talk to someone please. It's been two long months and I haven't been able to talk to a live agent.

I don't know what's going on, but I'm going to have to change if an agent doesn't answer my phone. Thank you.

I shouldn't have to go through this. I've been dealing with Netspend since 2014.

View full review

Preferred solution: Deliver product or service ordered

1 comment
Chiyoko Yoo

Hello, We understand you need to speak to a representative regarding your account. We will be happy to assist.

In order to assist you further please email socialsupport@***.com. Thank you, Customer Advocate Eric

Jamie M Efs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Netspend stole my money after they locked up my card because the suspected fraud sent them everything they asked for and still never got my 5800 hundred dollars back

NetSpend stole my $5,800 after they locked my card up. I even sent them all the info they needed.

View full review
Loss:
$5800
Cons:
  • Steal

Preferred solution: Full refund

User's recommendation: Never ever use them

Resolved
Scott Sullivan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Still won't give me my $884.00 disability check from 2022

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 02, 2025

Company fixed the issue and I have been provided with apology. I received a phone call from corporate office.A few days go I spoke to a gentleman who was very thorough and honest.I explained the situation to him and was informed to.Day that the funds What transfer back To my account I sincerely want to thank Mr.

Etienne From corporate office.

For his handling of the matter. Also thank you p***ed consumer for there help as well.

Original review updated Dec 07, 2024
I have been in contact with Netspend as they did respond, but they will not return my funds that somebody transferred to a lady's account. The lady wanted no part of it and closed her account.

My money is in her closed account (Theresa Wiles) closed in January 2023. I don't understand what it is they don't get; they just can't keep my money someone got it contact withme 2 days ago said they are working to have my funds returned to me they Apologized for the issue taking so long to be resolved.they acknowledged the funds are indeed in a closed Theresa' wiles account.

I am also THANKFUL to netspend that they didnt alow the individuals access to withdraw the funds credit to there security. .
View full review
Loss:
$884

Preferred solution: Full refund

User's recommendation: Watch your transactions

1 comment
Guest

Hello Scott, We will be happy to see how we can assist you with your concerns. We understand you will like to access the funds.

Please email socialsupport@***.com and provide your full name, email address associated with your account and your concerns.

Could you mention that we messaged you on PissedConsumer, and we'll see what we can do? Thanks.

Vernona Bza
map-marker Fredonia, Arizona

Trying to Activate my NetSpend card

Respond,talk with a customer service better to activate my NetSpend card so, I can use my card.not helpful today

View full review

About

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Summary

NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 77 out of 204 in Cards category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

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