Netspend
Netspend Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netspend has a 1.6 star rating from 837 customer reviews with 16% saying they would likely recommend it; consumers report mostly dissatisfaction and an 86% unfavorable sentiment. Users cite direct deposit and temporary card convenience as pros but note high price level and reliability concerns.
Key Takeaways for Future Customers
- Check recent Netspend reviews for recurring reports about blocked accounts and slow dispute resolution.
- Expect difficulty reaching live customer service and potential delays when requesting refunds.
- Consider alternatives if you rely on immediate access to funds or need strong fraud protection.
Negative Feedback / Risk Areas
- Frequent complaints of accounts being locked and withheld funds with long verification waits.
- Persistent poor customer service, long hold times, and inconsistent information from representatives.
- Multiple reports of unauthorized charges, identity fraud, and challenges obtaining timely refunds.
Positive Feedback
Some users found direct deposit and card access convenient and a few praised individual agents who resolved issues; overall sentiment in Netspend reviews remains negative, and many customer complaints focus on customer service and refund delays.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netspend has a 1.6 star rating from 837 customer reviews with 16% saying they would likely recommend it; consumers report mostly dissatisfaction and an 86% unfavorable sentiment. Users cite direct deposit and temporary card convenience as pros but note high price level and reliability concerns.
Key Takeaways for Future Customers
- Check recent Netspend reviews for recurring reports about blocked accounts and slow dispute resolution.
- Expect difficulty reaching live customer service and potential delays when requesting refunds.
- Consider alternatives if you rely on immediate access to funds or need strong fraud protection.
Negative Feedback / Risk Areas
- Frequent complaints of accounts being locked and withheld funds with long verification waits.
- Persistent poor customer service, long hold times, and inconsistent information from representatives.
- Multiple reports of unauthorized charges, identity fraud, and challenges obtaining timely refunds.
Positive Feedback
Some users found direct deposit and card access convenient and a few praised individual agents who resolved issues; overall sentiment in Netspend reviews remains negative, and many customer complaints focus on customer service and refund delays.
Media from reviews
Ashburn, Virginia
My account got *** on 2/20/26 and still waiting on my money
- - Do not share account information.
- - Waiting for money; told to wait 20 days or until 3/24/26; four Western Union transfers, two account-to-account.
My account got *** Never give any information on my account. And still waiting on my money.
I live on social security. They told me wait 20 days. Or wait 3/24/26. Still waiting.
Four western Union. 2 account to account. Dont know how this happened.
I have no food and no gas to pick up my grandsons from school. Still waiting
User's recommendation: Solve problems don’t let customer wait for 20 days.
Late Direct Deposit
- - Paychecks used to arrive 2 days early, now 1 day early.
- - On 12/14/2017 the card shows no money; others report the same issue.
When I fisrt started using netspend for my dd i was getting paid 2 days earlier. For the past couple of months it changed to a day earlier.
Okay.... NOW TODAY 12/14/2017 I CHECK MY CARD AND THERE IS NO MONEY. EVERYTHING WENT THROUGH MY EMPLOYERS END AND IM NOT THE ONLY ONE HAVING THIS PROBLEM CLEARLY CONSIDERING IN OTHER REVIEWS COMMENTS!!!!
FIX NETSPEND!!!! US CUSTOMERS PAY FOR YOUR *** SERVICE!!!
im going thru the same problem execpt my payment get posted every thursday 12am midnight from my employer faithfully but netspend make you wait til 5pm the next day to post the money to your account but im switching back to my regular unemployment debit card because i wake up to my money early in the morning dealing with them so bye netspend yall suck!!!!
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Lost card
Lost card need to report ,,need new card mailed to me,,was putting gas ,lost my card need to report it and need new card sent to me,
- Work
- Not working
Preferred solution: A new card sent to my home ,111
User's recommendation: Patience.
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on Pissed Consumer. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Resolved: Their erroneous proforma procrustean policy pliances
I got my PIN code wrong, and my account was locked. They required information that I didn't have when the security questions existed for exactly those situations.
- Poor customer service
Preferred solution: Access to my account. I have gf and 8 children suffering from the recent, and now subsequent Typhoons there.
User's recommendation: Choose someone else. A different company.
We take account protection very seriously. We apologize that keeping your money safe was an inconvenience for you.
If you still need help with submitting the required information please reach out to us at socialsupport@***.com and provide your full name, email address associated with the account, the best phone number to reach you and please note that you reached out on pissedconsumer.com. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beverly Hills, Florida
Unsolicited Debit Card
Received an unsolicited debit card and found two debits from my account totaling $800.00. Identity fraud.
Preferred solution: Full refund
User's recommendation: Avoid. Impossible to reach by phone.
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on Pissed Consumer. Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
When inquiries are made to customer service they give you wrong information
- - I called several times today and got different information about a discontinued mobile app feature.
- - Two representatives provided different information.
I called several times today, and each time I got different information regarding a feature on the mobile app that was discontinued. I never received notifications about this. Two different representatives gave me information.
- There customer reps all give different information each time you speak to 8
Preferred solution: Better ways of communicating information
User's recommendation: May want to reconsider opening a account with netspend
Every other month they seem to have a issue about my social security deposit and I have to resolve the issue myself because the customer service agents don't have a clue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to opening a new bank account
Company fixed the issue and I have been provided with apology.
Please help me opening bank account for me My name is Ms. Lisa Williams and my card number is 41-51-58-**-**-95-01-74 that's my NETSPEND CARD NUMBERt
We are so happy that this was resolved for you. Thank you for bringing it to our attention.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Madison, Iowa
Resolved: Horrible company.
- - Put $20 on a Netspend card after losing my debit card; ID and phone bill were sent for verification.
- - Verification takes 6 hours; it's been 3 months and no supervisor contact.
So initially my $20 dropped down to $15 for, get this, an in-activity fee, and another 2 or 3 for some other complete robbery *** I was fully prepared to just let it go. Till Mike, the guy I contacted, got a hold of me, told me about the fees, and returned the money to me out of his own account!
Dude's a *** of a guy.
The company's policies are kinda garbage and there customer service equally trash, but Mike should be running that place. He's a *** of a guy.
I got a hold of a guy named Mike Gitre. He was VP of banking operations I believe.
Real good guy. The only person I talked to that wasn't brain dead.
Next time I called they took care of it in like 2 minutes. So there's at least one person at NetSpend that cares about their customers.
As of 9:30 p.m. last night.
I received an email saying that they received all my documents and they were good. But, this is like the 3rd time I've received this same email.
I put $20 on the card. It's probably been 3 months now and I've still yet to get my money back off the card.
Everytime I call I get put with some customer service rep that don't care and tell me they're awaiting document verification. I sent them my ID and phone bill for verification and still nothing. They claim verification will take 6 hours. It's been 3 months.
They should shut down this company. I even had one of the representatives refuse to let me speak with a supervisor. Which proved to be a waste of time.
Normally I would just say screw it, it's only $20. But I'm pissed so I'll keep hassling them till I get my money.
- Someday they will no longer consume oxygen
- Netspend making it impossible to get my money
Preferred solution: Deliver product or service ordered
User's recommendation: Never get a Netspend Card!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy NetSpend account is locked due to suspicious activity and it has funds on it
- - NetSpend asked for ID; a paper copy wasn't accepted.
- - I only have a paper copy due to a fire, and NetSpend won't accept it and locks my account.
NetSpend asked for a picture of my ID or driver's license, so I had to get a photocopy that I had in my phone of my ID front and back. When I sent it in, it was denied because it was on paper and it wasn't the actual plastic copy of the ID.
My issue with having the plastic ID is that my house caught on fire and I lost all my identification, and therefore the paper copy is all I have. If anybody is going through the DMV here lately, you cannot make an appointment; you have to just walk in, and the line is stretched around the building, 30 to 40 people long. So the process is grueling, which I'm going through either way. NetSpend, no, NetSpend issues nevertheless, I don't quite have an understanding as to why a paper copy of my driver's license is not sufficient enough to prove my identification.
I also sent in a piece of mail with the correct address that corresponds with my NetSpend account from NetSpend themselves, with a new card that they sent me, that was attached to the paper. Still, that wasn't good enough either. They are still holding my money, they are still locking my account up, and I think it's crazy that they can do this to someone because the money that I have on my account is to pay my light bill, and I have a young seven-month-old child at home.
I know that's not their problem, and I know they're doing their job as far as security, but they're going a little out of the way. If I prove I am who I say I am with a picture of my driver's license and a piece of mail from them with the same address on it, and it isn't good enough, I am so pissed.
- If you have any mishaps in life to prove your identification such as my previous experience with my house burning down with all my belongings in it netspend does not care they will keep your money
Preferred solution: Full refund
User's recommendation: Do not use NetSpend if you want your money at your disposal because it's most definitely at theirs and they do not give any leniency of any kind
Congratulations. You have posted a picture of your drivers license to a public website, for anyone in the world to see.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline account mobile check deposit
I'm not sure how to deposit my check using mobile deposit, but I have a check in my name that I just wanted to make.
Here's how you can complete a mobile deposit: https://***/blog/how-to-deposit-a-check-online -Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem getting a live person
- - Call me at 432816**** immediately.
- - I am setting up card withdrawals for Farmers Insurance.
- - An attempted transaction was denied and the card is blocked.
Once I finally got a live person it was fine
I really need to speak to a love person. Please call me at 432816**** immediately??!!!
I'm trying to set up an automatic withdrawal off my card for my farmers insurance company. Now they are telling me that there was an attempted transaction that was denied and that my card has been blocked.
This is not what I need. Please refer me to someone who can help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem getting a live person
- - I'm trying to set up auto payment with Farmers Insurance but can't reach an agent.
- - My card is blocked and I can't access funds; I need assistance.
I'm trying to set up an auto payment for my farmers insurance company but I can't speak to a live agent. Now my card has been blocked and I can't get to my money. I really need assistance for this problem
Hey Laura, I'd be more than happy to help. I understand how frustrating it can be when you're having trouble reaching a live person, especially when you need to set up payments or need something quickly.
You can reach me directly at (800) 264-****, or you can send me an email to socialsupport@***.com.
Please provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue so I can assist. Thank you, Brandon Santos Customer Service Solutions Team
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Verified ReviewerCard services
Wondering why my card are my application or whatever got shut down like to know why I didnt do anything wrong
- No opinion
- No opinion
Preferred solution: Just a reason why I no longer have an account
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I sent the verification you guys asked in order to be able to use my card and still nothing can you guys just refunded back to where the money got funded from
Preferred solution: Full refund
User's recommendation: Don't get an account with this company
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard was locked before my first purchase.
I set up the card I bought with cash and it immediately locked when I used it the first time, not allowing me to spend anything. I'm currently stuck at a gas station with no money because I put it on this waste of time. Have been on hold for well over two hours.
- No customer service
- Hassle to set up
Preferred solution: Full refund
User's recommendation: DO NOT BUY.
We're sorry to hear that you didn't have a good experience. Without knowing your account information, we suspect that your account was locked because we needed to verify your identity.
We take account security extremely seriously and hope that you can understand that.
Thanks. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompletely Underwhelmed
Completely underwhelmed. If there was an option for zero stars, that would be my pick.
After adding money to a debit card yesterday, and giving it to my granddaughter for a school trip, the card was declined! After almost 5 hours on the phone with 4 different representatives, all 4 put me through to some 'risk' phone number. on all 4 occasions, no one picked up.
On one occasion I was cut off after waiting over 40 mins. The excuse I was given was ;high call volume' - not surprised if everyone else was told to call in, just to get access to their own money.
Never again - I'll be looking for an alternative card in the morning, These people don't care about their customers.
User's recommendation: Find a cardthat takescare of itscustomers.
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
About
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NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.
Netspend is ranked 67 out of 215 in Cards category
USA, Worldwide
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