Skip to content
Write review For Business
  • Login

Ask Community about Netspend

Advertisements
0 symbols (min 5)
Submit answer
Zena R
Verified Reviewer

How do I have my prepaid card get unlocked

Top question

I was trying to activited my prepaid card but it didn't go through it got lock

See more
0
2 comments
Harry Rollins

Financial Expert

According to the Netspend help section, the account can be locked if you give the wrong PIN three times.
To unlock it, please contact the Netspend customer service:

0
Zena R

I was trying to activited my prepaid card but it didn't go through it got lock

0
View
Add a Comment
Cancel
Jessica b Dgr

How do I send NetSpend my documents they asked for

See more
0
1 comment
Claudine Fnz

I do I send NetSpend documents they asked fori have been trying for ten days to get my money off my account but it is frozen and PayPal won't have me as a customer

0
View
Add a Comment
Cancel
Reggie D Qef

What’s going on with my disputed claims

My card was stolen someone made unauthorized transactions.

See more
0
1 comment
Sekou Dyo

my card was stolen someone made unauthorized transactions what happens now do i get my money back or what

0
View
Add a Comment
Cancel
James B Xkm

Why can't I activate my new card

See more
0
1 comment
Harry Rollins

Financial Expert

According to the Netspend account page, you should be able to activate your card at netspend.com/account/activate. You will need to provide the following card information: card number; security code.
If you have any issues with the card activation, please contact the Netspend customer care team:
  • via the company's social networks.

0
View
Add a Comment
Cancel
Ostin Pll

How 2 send photo to document at netspend.com

I have not rec'd visa card

See more
0
1 comment
Harry Rollins

Financial Expert

Unfortunately, netspend.com does not provide any information on how you can send a photo to a document. Please contact Netspend Customer Service:
  • by mail to
    Netspend Corporation PO Box 2136 Austin, Texas 78768-2136 United States

Customer service is provided:
  • Monday – Friday from 8AM to 10PM Central
  • Saturday & Sunday from 8AM to 8PM Central

0
View
Add a Comment
Cancel
RONEISHA D
Verified Reviewer

Why do i keep recieving messages about pending deposit

Something about they need more info

See more
0
1 comment
Harry Rollins

Financial Expert


If you get messages about Netspend pending deposit, there might be one that needs confirmation. Contact Netspend customer service by phone at 866-387-7363 in order to clear up the situation.

0
View
Add a Comment
Cancel
Lisa Nin

Why can't I check on my Direct Deposit it's suppose to come in today but can't get through on the phone cause of busy signal?

Can't call you getting busy signal!!

See more
0
1 comment
Harry Rollins

Financial Expert


According to Netspend FAQs to check your balance for free, log in to your Online Account Center, where you can see your balance, your deposits and transaction history. You can also check your balance for a $0.50 fee by calling Netspend toll-free number 1-86*-387-7363 or when making the inquiry at a participating ATM located in the U.S.

0
View
Add a Comment
Cancel
Kimberly J Mts

Where is my SSDI deposit

I have not received my deposit

See more
0
1 comment
Harry Rollins

Financial Expert

According to the Schedule of Social Security Benefit Payments 2020 stated at ssa.gov, SSI should be deposited on June 1. If receiving both Social Security and SSI, Social Security is paid on the third of the month.
According to the comments posted at quora.com, it depends on that particular Netspend card's policy. SSI is paid/deposited on the 1st of the month unless the 1st falls on a weekend or federal holiday, in which case it is paid/deposited the business day before.
For further assistance please contact NetSpend Customer Service by phone at 1-86*-387-7363. Customer Service is provided:
  • Monday - Friday from 8AM–6PM Central
  • Saturday and Sunday from 8AM-5PM Central

0
View
Add a Comment
Cancel
Jolita S

Am I able to send money from cash app to my net spend card and if so how long does it take for the transaction

See more
0
1 comment
Harry Rollins

Financial Expert

Unfortunately, Netspend does not provide any information about if it is possible to send money from cash app to Netspend card on the company website. However, according to the 'Supported Cards with Cash App' article posted at cash.app, cash app supports debit and credit cards from Visa, MasterCard, American Express, and Discover. Most government-enabled prepaid cards are also supported, but depositing to these cards does not work.
To get more information about the Netspend card, please contact the Netspend customer care team by phone at (866) 387-7363 or via the support form on the PissedConsumer website. Support is provided
  • Monday – Friday: 8AM–10PM Central
  • Saturday & Sunday: 8AM-8PM Central

0
View
Add a Comment
Cancel
Crystal L Pep
Verified Reviewer

How can I get a new card

I had misplaced my card in 2018 my Stimulus payment is on that card how can I get a new one with my payment on it?

See more
0
1 comment
Harry Rollins

Financial Expert


According to the Netspend help section, you may order a new card
  • by contacting the Netspend customer care team via their toll-free number, 1-86*-387-7363;
  • by logging into your Netspend account. Select 'My Account' - 'My Prepaid Cards'.

It usually takes approximately 7 to 10 business days to receive the Netspend card. When your card arrives, activate it. Follow the printed activation and identity verification steps that are on the materials that arrive with your card.

0
View
Add a Comment
Cancel
Raquel B Kyd
Verified Reviewer

how long will my direct deposit come

I was suppose to get my check today from direct deposit and it hasn’t came

See more
0
1 comment
Harry Rollins

Financial Expert

According to the Netspend faq section, Netspend gives you access to your money as soon as the funds are electronically deposited to your card account. It usually takes about 1 to 3 business days to get the direct deposit.
As stated at quora.com, there are 2 time periods when the deposits come:
  • between noon and 1PM
  • between 4PM and 5PM

To get more information about the Netspend direct deposit, please contact the Netspend customer care team by phone at (866) 387-7363 or via the support form on the PissedConsumer website.
Support is provided
  • Monday – Friday: 8AM–10PM Central
  • Saturday & Sunday: 8AM-8PM Central

0
View
Add a Comment
Cancel
Arlene M Ydc

How long does a dispute take?

My dispute was reopened on 1/29 and was given update of 2/3 then I was given another update on 2/16 and still have not received my refund. Now they say wait more til 3/16.

What is going on? I need to know if merchant is going to give me refund back or then Im going take them to court.

How long does it take to get my money back. I need it now.

See more
0
2 comments
Monigue Jgf

You should have asked for probationary refund in writing with in 10 days I guess and would have been provided with the funds until the outcome

0
Harry Rollins

Financial Expert

According to the 'Hey, how long does it take to get your return? if I'm getting the card I'm assuming they just mail it you' article posted at ttlc.intuit.com, most refunds are received within 21 days from the time a return has been accepted and a refund option is selected.
To get more information about your refund and possible ways to get it quicker, please contact the Netspend customer care team by phone at (866) 387-7363 or by email at customerservice@netspend.com.
Support is provided
  • Monday – Friday 8AM–10PM Central
  • Saturday & Sunday 8AM-8PM Central

0
View
Add a Comment
Cancel
Judy Q Bdn
Verified Reviewer

Where is my Netspend card?

I talked to LeAnn from the corporate office she said that another card would be sent to me. I still havent recieved it

See more
0
1 comment
Harry Rollins

Financial Expert

According to Netspend FAQs, you should receive your card 7 to 10 business days after you place your order. If you do not receive your card within 10 business days, call Netspend Customer Service at 1-86*-387-7363.

0
View
Add a Comment
Cancel
Kyle s Yoy

How to veiw transactions and such

I want to physically veiw my transactions period

See more
0
1 comment
Harry Rollins

Financial Expert

In order to see your transactions, you can install Netspend Online Banking. Via this app you can see recent transactions, set up Direct Deposit, activate Netspend Payback Rewards and more.

0
View
Add a Comment
Cancel
Rob L Lhx

Dd

Where’s my direct deposit

See more
0
1 comment
Irene Moore

Shopping Expert

According to Netspend customer help, you should be able to access your money immediately after the funds are deposited to your card account. There are some requirements that need to be met, though, so electronic direct deposits are credited successfully to your card account. Please check out more information on this issue given in the article Top Consumer Questions to Netspend.

0
View
Add a Comment
Cancel
Angela c Zkp

Dispute

Money was remove my account$87 so what I'm saying is I need to know where to fax or email someone to send a dispute transaction

See more
0
1 comment
PissedConsumer Official
On Behalf of PissedConsumer Help Center

In case you need to contact Netspend customer service, use the following information:

  1. 1) Netspend customer support phone number: (866) 387-7363
  2. 2) Email address: customerservice@netspend.com
  3. 3) Company headquarters address:
  • Netspend Corporation
  • PO Box 2136
  • Austin, Texas
  • 78768-2136
  • United States

    • 0
    View
    Add a Comment
    Cancel
    louis r Htg

    debit card

    can not activate

    See more
    0
    1 comment
    PissedConsumer Official
    On Behalf of PissedConsumer Help Center

    To activate your Netspend prepaid card, you may scroll down to the bottom of the Netspend home page and click on the “Activate Card” option. Then, follow the steps required

  • Type in the number of your card.
  • Type in the security code (the 3 digits printed at the back of the card).
    • Read what else you need to do to activate your Netspend.com card here: Top Consumer Questions to Netspend

    0
    View
    Add a Comment
    Cancel
    Bruce Pru

    Money transfer

    Why can’t I send money to another net spend account and why is my account online saying I have reached the maximum amount today

    See more
    0
    1 comment
    Harry Rollins

    Financial Expert

    According to the Netspend faq section, there is a maximum amount that can be spent or withdrawn by a user because of federal regulations.
    • Purchase Transactions - $4,999.99 every 24 hours
    • Over-the-counter Cash Withdrawals - $4,999.99 every 24 hours
    • ATM Cash Withdrawals - $325.00 per withdrawal, $940.00 per day, up to 6 per 24 hours
    To get more details about the Netspend services, please contact the company customer care team.

    0
    View
    Add a Comment
    Cancel
    Bob L Xye

    card pay out when used

    when I use my card to purchase a product, the payment is denyied . what the heck is going on. why can't I use my card?https://www.4seasonsnurseries.com/cart/show/src/@random56e9aa826d407

    See more
    0
    1 comment
    Harry Rollins

    Financial Expert

    As stated on netspend.com, Netspend Prepaid Debit Card can be used to make purchases at stores, over the phone and online.
    However, according to the article on consumer.ftc.gov, there are many NetSpend prepaid debit cardholders who have trouble getting access to the cash they loaded onto the cards. Unfortunately, Netspend does not provide information on how to avoid or fix card denying. Please contact their customer care team for assistance. You may call them by phone at (866) 387-7363 (toll-free number) or send an email at customerservice@netspend.com.

    0
    View
    Add a Comment
    Cancel
    Manning Uuj

    The activation

    All I want to know how long will it take to receive my money from the bank after the card is activated?

    See more
    0
    1 comment
    Harry Rollins

    Financial Expert

    According to the Netspend faq section, you can use your Netspend Prepaid Debit Card to:
    • send money to another Netspend account
    • make purchases at stores, over the phone and online
    • pay bills withdraw money from ATM

    All operations are immediate.
    Please note that Netspend has a maximum amount that can be spent or withdrawn rules:
    • Purchase Transactions - $4,999.99 every 24 hours
    • Over-the-counter Cash Withdrawals - $4,999.99 every 24 hours
    • ATM Cash Withdrawals - $325.00 per withdrawal, $940.00 per day, up to 6 per 24 hours
    Please feel free to contact Netspend support to get more information about the Netspend Prepaid Debit Card usage.

    0
    View
    Add a Comment
    Cancel
    Load 28 more conversations

    Need Help or Advice?

    Get help from the community or experts

    + Ask the Community

    Top Conversations

    Top Contributors

    Scot Ybp
    Scot Ybp
    17 helpful comments
    Andre L Pvo
    Andre L Pvo
    15 helpful comments
    Harry S Rpn
    Harry S Rpn
    11 helpful comments
    Trey P Cpr
    Trey P Cpr
    10 helpful comments

    Community Stats

    17.7K
    Conversations
    20.6K
    Comments
    93.2K
    Members
    Netspend
    Reviews Contacts Community