Golden Valley, Minnesota
7K views 11 comments
Resolved

I purchased a NetSpend reload card from Walgreens on July 15, 2014. When I tried to upload the money to my card, I got a text alert saying that my card had been blocked due to suspicious activiity, and that I needed to call NetSpend to remove the block. When I called NetSpend, I was told that the card showed "not purchased" and I could either go back to Walgreens and have them swipe the card again, or email my receipt and the number on the back of the card to documents@netspend.com and wait 10 business days for them to do an investigation.

I went back to Walgreens and they said that once the card is sold, there's nothing they can do. So, I spent the next two days on the phone with NetSpend customer service agents trying to get some resolution quicker than 10 business days for a $500 transaction. I was given the runaround, left on hold for over an hour several times, told that they don't have a corporate office that I could contact, and was basically told I would have to continue waiting for them to do their investigation.

I emailed the requested documents to NetSpend on July 18th, and waited 10 business days with no response. I contacted them on August 2nd, and was told that the matter was still under review and I would have to wait an additional 5 days. It has now been 21 days (15 business days), and I still have not received a refund or response from Walgreens or NetSpend.

Review about: Reload Card.

Review #519722 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $500
Preferred solution Not specified

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Anonymous
#1215300
All i can tell you to do is call help me howard on that ... Keep your receipt and call log , showing how many times you have called and save that card ... Please contact them asap ..
Anonymous
#994820
I think all the loadable cards do this, its a scam and there should be a class action suit, i can never use my walmart credit/debit card again because greendot sent a complaint from a cvs that my 75 year old parents didnt pay for a reload card and consequently they sent me the numbers from that card and i somehow inexplicably was able to load 150 dollars on the card , yeah right, that would be impossible not mention i dont think my church going kind respectable parents hatched a plan to bilk greendot out of money. Walmart has banned me for life now as far as a prepaid card not to mention the card they shut down had about 500 dollars on it, nothing i can do about it and the pakastani girl i always seem to get when i call doesn't care. These companies are criminal.
na
Portland, Oregon, United States #947893
wondering if this ever fixed. I in exact situation! $500
safeway anonymous
Portland, Oregon, United States #947384
same thing happening with me! $500 reload card - poof - into thin air! Just gone past 10 business day wall now looks like 20 more "business" days for us lazy morons to cut you a check and send it via mail. I believe it could be easier to just deposit the 500 in my account like I tried to do in the first place! I don't think it'll happen!
Anonymous
to safeway anonymous #1010357
I was told that my card had suspicious activities, & I asked the NetSpend overseas rep *what suspicious activities are noted in the report*. When there's a suspicious activity they have to have the reason that caused that suspicious act in the first place and she couldn't come up with an answer. I knew I wasn't getting my $80 back so I kept on catching her in less & then ii told her I recorded r everything & thaw I was gonna ef that whole staff for being thieves & knowingly lying & manipulating a BS scenario to their advantage. All in all I don't have anymore problems, but I always deposit my money straight into the card, not a top up. They're low but the routing number comes in handy & it doesn't get any easier when it comes to paying my other credit cards.
Anonymous
Brooklyn, New York, United States #936744
Its funny I am going through the exact same situation with the two companies at this current time, only $100 less....I've been waiting 11 business days & still waiting for responses, I have been calling constantly & still no one has an answer. I find it to be truly unprofessional on how they handle matters such as this, it says to me that they don't have any concern about their customers funding. For yourself its been about 6 months already, were you able to resolve the issue?
Anonymous
Enfield, Connecticut, United States #902450
The same thing just happened to me!
NetSpend2013
#875735
We apologize for the problems you have experienced with your recent reload pack.
We appreciate you giving us the opportunity to assist you with this. If you have any other concerns, please feel free to contact us at ttps://www.netspend.com/help or by calling Customer Service at 1-86-NetSpend (1-866-387-7363).
Thank you,
NetSpend
U WRONG
to NetSpend2013 #880618
You really need to stop scamming people out of their money THATS WRONG. YOU GUYS ARE THIEVES. AND THE CONPANY SHOULD GET SHUT DOWN. YOU GUYS ARE SENDING PEOPLE FAKE MESSAGES THAT ARE FROM A SCRIPT AND YOUR CUSTOMER SERVICE IS HORRIBLE. YOUR WOKERS GOT ATTITUDES FOR ONE AND THEY KNOW THEY ARE STEALING MONEY.
Anonymous
to NetSpend2013 #931633
Is this an Automated Reply or are you kicking him / her while they're down? All you have to say is call the same people that they've been calling? Customer Service at it's best.

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