I got this card initially so that I could use it much like a checking account so that certain bills could be paid by direct draft, and or payment online for those companies who dont accept a debit card. This has worked for me for the last several months until I decided to use it to pay my car payment.
I paid my car payment online using the routing and account numbers and didnt seem to have a problem until...I began getting phone calls from my lender stating they didn't receive the money. Upon further investigation I saw that the payment had been reversed. I then called my lender and placed a payment over the phone in attempt to give netspend the "benefit of the doubt", in about another week again I began getting calls again, and again i noticed that the payment was reversed.
I then just paid another way....When I attempted to contact netspend all i could get was the vru and no way to get to a human being, then I submitted an email online and the response I got was that they did not see any reversals, and when i looked at my account to my surprise the reversals now do not show up at all???? At this poing i am incredibly upset and cannot believe they would just delete information such as this.
Product or Service Mentioned: Netspend Account.