To Whom It May Concern,
This is the second email I have sent today, within the hour to be exact. However, upon further reflection and research I have decided that waiting 10 days to resolve my dispute is insufficient on your part. Not because ten days is too long, but because the transaction was UNAUTHORIZED.
As you will see by the reference number in the subject line, I filed a dispute with you yesterday regarding an UNAUTHORIZED charge of $178.18 by Time Warner Cable on my account. This occurred on Jan 2, 2015. I have called the merchant who agreed to reverse the charge, but has not done so in their allotted time frame of four business days. Therefore, I called Netspend to dispute it. I was told ten business days would be required to investigate. This is not acceptable.
Per the FDIC and Federal Regulation E, I believe that an immediate reversal of the unauthorized charge can be completed by you as a company. After speaking to two different CSR's I was told they could not. I believe this to be utter nonsense.
Due to the dragging of feet by both Time Warner and Netspend, I am locked out of my account and, after the refund, am out the $50 odd dollars I should have access to. So I am now having my own money held hostage.
I expect a response that is to my satisfaction within 24 hours. I will be sending this email to the firstname.lastname@example.org address as well as to my attorney. If no satisfactory result can be reached, meaning the refund of the UNAUTHORIZED transaction by Time Warner and any and all OD charges I may incur, I will also send this email and letters of complaint to the BBB, the Ohio Banking Commission, the Ohio Attorney Generals Office, the FDIC, and anyone else I can think of who will listen to me.
I have no desire for anything other than a full and complete refund of the UNAUTHORIZED transaction that took place from Time Warner Cable on Jan 2, 2015.
That is the email I sent to the company earlier. They have not bothered to respond.
Reason of review: Poor customer service.
Monetary Loss: $178.
Preferred solution: Full refund.
I didn't like: Zero customer service, Hate this card fraud fraud.