I enrolled with Netspend on the referral from a friend. I closed my bank account fully trusting that everything would be okay.
I filled out the direct deposit form and took it to Social Security because I received SSDI due to a couple of strokes. My wife is filling this out for me. My friend had told me that Netspend always has the money on y0ur debit about 3 days ahead of when the bank pays you. I received my Netspend permanent card in the mail on 2/25/2012 and activated it immediately.
On January 28th I checked to see if any money was on the card and there was $1,326 and proceeded to fill up with gas. I then went immediately to Ace Cash Advance to get some money off the card, but my card wouldn't work. The employee at Ace gave me the number for Netspend and I called it. After waiting about 45 minutes, I got a rep who told me that my pin was not working and that I should reset it.
This is what I did at the Ace Store, but nothing changed. I called back and after 1 hour and 20 minutes I got another rep and explained what was going on and what the other rep told me. I ask why the first rep didn't note in my file what was going on with my file. The second rep ignored my question and told me that my account had been closed my me.
Well, I was amazed. I told her first of all the money was there on my card about 2 hours ago and second why would I close a brand new account when I had a direct deposit coming? There was silence for a moment and then she said "I don't know what is going on with your account" and and hung up on me. I called back a third time and of course had over an hour wait and got another rep and had to fill them in on what was going on.
This rep told me that my account had been blocked and a paper check would be coming to me with 20-30 days. I was beside myself. I ask her on whose authority did Netspend have to close or block my account and just take my money? I was furious to say the least.
I called back again and got a rep who was feeling sorry for me and actually put me through to the customer rep manager and he told me that in the 15 years that he had been with the company never had anything happened before. He told me he would e-mail the data processing dept and have them cancel out the paper check and manually put it back on my car. I was feeling well maybe the check is in the mail and it will get here.. Today is March 9th and the check is still in the mail, so to say.
I am so upset that my blood pressure is all over the place. How is this company or Ace getting away with this?
Product or Service Mentioned: Netspend Debit Card.