I bought a Netspend card at CVS and loaded it with $130, for the sole purpose of paying an online bill THAT DAY (couldn't access my usual checking account/debit card). First I tried activating it online but the site was down, so I called the number instead...
after punching in all the required info, it then says I'm being transferred to customer service. So "Bob" (or whatever his fake name was) asks a bunch of questions, which I answer and have to spell out multiple times. After all that, Bob informs me that my "security check" or something was rejected, and I'd have to verify everything (by fax or mail?) before the card could be unlocked. I explain there's no time for that, since I only got the card for paying this ONE bill ASAP.
I asked if they could just cancel it, then, and I'd go return it to CVS - but no, that would take 10 days to get my money back. And mind you, this was almost ALL the money I had until payday! Anyway, I'm not a pushover or ***, so I just kept saying "that's not acceptable" and asking for a manager. Finally Bob says to hold on, and I hear chit-chat in the background; he then comes back and says "Congratulations, your security was approved and the card is now unlocked.
Thank you." What kind of game were they trying to play? Is there a daily fee they were hoping to collect, in the time it would've taken me to send that info? Or is there identity theft going on?
Very fishy either way, so I'll be shredding this card once I empty it. Buyers beware!
Review about: Netspend Prepaid Card Activation.
Reason of review: Poor customer service.