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1.1

I got my card at a local Walmart on Friday. I was excited to get my little sis a present for her birthday, so I went on to activate my card so I can order it.

As I activated my account, it said I should contact CS, which is exactly what I did and they asked me for my personal info. I game them my passport, visa, school statement and my I-20 as they seemed like a legit company. Usually they answered e mails in no time, but now it's been 6 hours and I still haven't gotten the response, so I emailed them again asking to hurry up with the answer. I got an email saying that they were unable to verify my information, like wtf you mean unable?

Be more specific about what went wrong. Instead of telling me that, so I would have a chance to submit any additional proof, they decided to not do that and block my account. I called them, and I had to recall them like 3 times until I got someone who can speak descent English. He said, it's impossible to unlock my account, and I will be getting my refund by mail.

But I have to pay something around 5 dollars. Wait, so you're telling me, that I initially spent 5 bucks to buy the card which included the services that you FAILED to provide, it was your fault you were unable to verify my documents and now I have to pay? *** naw!

I read a lot of stories from people having the exact same situation, and none of them received their money back. So I think I will be filing a lawsuit at a local courthouse as soon as possible.

Reason of review: Order processing issue.

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