Manufacturer: Netspend Category: Card Activation Clear all filters (38 of 38 reviews match)
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I got my refund from the USA government direct deposited onto Netspend prepaid card in the month of MARCH 2017. I bought some items then unfortunately lost the card the same day money was deposited. I ordered a card the SAME exact day I lost it & they said okay, you'll...
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Netspend Prepaid Card Activation
#1050366
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I received a Netspend card from a customer who said it was worth one hundred dollars, I can not get the card activated unless I have the person who gave me the card call Netspend. What a waste of my time!! And why do I have to rant on until I enter one hundred words...
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Anonymous
Anonymous

WaaaaaaaaaaaahI can't get my gift unless I can get a customer to call.WaaaaaaaaaaaaahI can't complain about not being able to get my gift unless I get a customer to call..Jive...

1.0
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Netspend Prepaid Card Activation
#1048910
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Bought a NetSpend card in May of 2016. Put $40 on it right away to pay a bill. Was unable to get the card activated online. Ended up calling the customer service number. After numerous phone calls, endlessly being on hold, and repeating all my identifying information...
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NetSpend2013
NetSpend2013

Hello,We are sorry to hear about your activation experience. As these reviews are anonymous, could you please email over this review along with some account information to soc...

offconsumerpissed
offconsumerpissed

Dead serious question: What in the world is the motive to get these fly-by-night cards when you can just get a bank and never have to deal with any of this nonsense? Unless yo...

1.0
Product
Netspend Prepaid Card Activation
I didn't like
  • Zero accountabilty
  • Useless website
  • Will not activate the card
#1023721
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Netspend Prepaid Card Activation Review

#1049695
1.0
I had bought one and loaded it with 40 plus dollars, and after i had activated my card for some reason it said account blocked I've spent so many days trying to get to MY money and it's not letting me, never again will i biy one of these cards
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Netspend Prepaid Card Activation Review

#1036699
3.1
I have used netspend for almost 2 years now and never had any issues i received my direct deposit at least a day or so early...the problem began on 4/13/2017 i didnt receive my deposit until the regular pay day i called them and all they say is rest assure my acct is in good standing...so here it is 4/20/2017 and again no deposit.....i will be canceling my card with them today.
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Netspend Prepaid Card Activation Review

#1031071
1.3
I got a netspend card prepaid for $100. When I got home they refused to activate it because apparently my address didn't match the address associated with my social. I'm 18 and don't own a house so i got pretty angry when they froze my account until I could send in a picture of a utilities bill from where I live with my name on it. Customer service didn't even understand the problem.
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Netspend Prepaid Card Activation Review

#1030870
1.0
Loading money on a new card couldnt use it the temp card they kept claiming they sent a new 1 b4 i recieved it it was blocked had to wait more time send in information to identify wasnt told this in the begging money was short after i finally recieved it couldnt get a supervisor they lied hung up gave me the 5th degree to get my money back that was the worst experiance i have ever had
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It's been 10 days that I have not been able to access my own money, and now I'm having to drive to another state to get another netspend card. I hope that I can transfer it from that card. It's all just a big mess. Big complaint is that there seems to be absolutely no...
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NetSpend2013
NetSpend2013

Hello,We are sorry to hear about your activation experience. As these reviews are anonymous, could you please send this review and some account information to social@netspend....

1.0
Product
Netspend Prepaid Card Activation
#1021605
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We explained that we already have members and roommates with netspend cards that didn't have to go through the additional information process he claims they did its mandatory. He again asked for additional information wanting a photo copy of an I.D sent through Gmail....
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NetSpend2013
NetSpend2013

Hello,We are sorry to hear about your Activation experience. As these reviews are anonymous, can you please send this review along with some account information to social@nets...

Product
Netspend Prepaid Card Activation
#1019077
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So I also just experienced my first and absolutely last introduction to Netspend. At least 3 hours of my life I will never get back. I loaded a lousy $35 on a new card followed by several hours trying to get it activated and figure out what the heck was going on along...
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NetSpend2013
NetSpend2013

Hello,We are sorry to hear about the experience you have had with our identification process. Since we are a banking alternative, we are required to validate the identity of e...

Product
Netspend Prepaid Card Activation
#1014908
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WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! The wife got a netspend Visa debit from a friend card for Christmas. First it was a real pain in the you know what to activate to find it had $25.used it once spending $17. A few days later we tried using it again...
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NetSpend2013
NetSpend2013

Hello,We are sorry to hear about the experience you have had with our fees. We are not a gift card, we are a banking alternative and have fees associated with the use of our p...

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Netspend Prepaid Card Activation
#1014463
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I received a NetSpend card in the mail that I did not order I activated the card and when I try to login it would not let me log in I called for over an hour to try and get back to my account and it would not let me back in the service is garbage the telemarketing...
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NetSpend2013
NetSpend2013

Hello,We are sorry to hear about the experience you have had. As these reviews are anonymous, can you please submit this complaint along with some account information to socia...

1.0
Product
Netspend Prepaid Card Activation
#1011384
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I went to netspend.com to activate my card but i only got through the first step. When I clicked on continue it says something went wrong. In order to complete the account activation, we need a few additional details. Please call customer service and we will help you...
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Anonymous
Anonymous

hi how are you . lost card in riot. im not sure the correct adress is 2000 e 12th ave florida 33602 in stead of the address 13190 n tampa ave so if you will 2000 e 12th vae pl...

NetSpend2013
NetSpend2013

Hello,We are sorry to hear about your experience while trying to activate your card. If you still need assistance, please contact us at social@netspend.com so we can take care...

4.6
Product
Netspend Prepaid Card Activation
#1005869
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I recently received a loan that was deposited directly onto a NetSpend card and available for immediate use. When I called to activate the card I was transferred to customer service, where I was instructed that I needed to submit documents to verify my identity because...
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Anonymous
Anonymous

Did u get your money back in ten days

Anonymous
Anonymous

Hello,As mentioned on the phone per your BBB Review. Your accounts should have full functionality now. Please don't hesitate to reach out if you have any issues. Thanks, Netsp...

1.0
Product
Netspend Prepaid Card Activation
I didn't like
  • Failure to protect my money on their end
  • Lack of customer service
  • Customer service reps know nothing
#1004842
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