Manufacturer: Netspend Category: Card Activation Clear all filters (35 of 35 reviews match)
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Bought a NetSpend card in May of 2016. Put $40 on it right away to pay a bill. Was unable to get the card activated online. Ended up calling the customer service number. After numerous phone calls, endlessly being on hold, and repeating all my identifying information...
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NetSpend2013

NetSpend2013 Hello,We are sorry to hear about your activation experience. As these reviews are anonymous, could you please email over this review along with some account information to soc...

offconsumerpissed

offconsumerpissed Dead serious question: What in the world is the motive to get these fly-by-night cards when you can just get a bank and never have to deal with any of this nonsense? Unless yo...

1.0
I didn't like
  • Will not activate the card
  • Useless website
  • Zero accountabilty
#1023721
Reply to reviews
It's been 10 days that I have not been able to access my own money, and now I'm having to drive to another state to get another netspend card. I hope that I can transfer it from that card. It's all just a big mess. Big complaint is that there seems to be absolutely no...
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NetSpend2013

NetSpend2013 Hello,We are sorry to hear about your activation experience. As these reviews are anonymous, could you please send this review and some account information to social@netspend....

We explained that we already have members and roommates with netspend cards that didn't have to go through the additional information process he claims they did its mandatory. He again asked for additional information wanting a photo copy of an I.D sent through Gmail....
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NetSpend2013

NetSpend2013 Hello,We are sorry to hear about your Activation experience. As these reviews are anonymous, can you please send this review along with some account information to social@nets...

Netspend Prepaid Card Activation Review

#1036699
3.1
I have used netspend for almost 2 years now and never had any issues i received my direct deposit at least a day or so early...the problem began on 4/13/2017 i didnt receive my deposit until the regular pay day i called them and all they say is rest assure my acct is in good standing...so here it is 4/20/2017 and again no deposit.....i will be canceling my card with them today.
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Netspend Prepaid Card Activation Review

#1031071
1.3
I got a netspend card prepaid for $100. When I got home they refused to activate it because apparently my address didn't match the address associated with my social. I'm 18 and don't own a house so i got pretty angry when they froze my account until I could send in a picture of a utilities bill from where I live with my name on it. Customer service didn't even understand the problem.
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Netspend Prepaid Card Activation Review

#1030870
1.0
Loading money on a new card couldnt use it the temp card they kept claiming they sent a new 1 b4 i recieved it it was blocked had to wait more time send in information to identify wasnt told this in the begging money was short after i finally recieved it couldnt get a supervisor they lied hung up gave me the 5th degree to get my money back that was the worst experiance i have ever had
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Netspend Prepaid Card Activation Review

#1015747
1.0
Im having the same problem as EVERYBODY ELSE, my card cant activate and i just wasted $30 on it. I only wanted to use the card once to get some items online then i was going to throw it away.
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So I also just experienced my first and absolutely last introduction to Netspend. At least 3 hours of my life I will never get back. I loaded a lousy $35 on a new card followed by several hours trying to get it activated and figure out what the heck was going on along...
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NetSpend2013

NetSpend2013 Hello,We are sorry to hear about the experience you have had with our identification process. Since we are a banking alternative, we are required to validate the identity of e...

WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! The wife got a netspend Visa debit from a friend card for Christmas. First it was a real pain in the you know what to activate to find it had $25.used it once spending $17. A few days later we tried using it again...
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NetSpend2013

NetSpend2013 Hello,We are sorry to hear about the experience you have had with our fees. We are not a gift card, we are a banking alternative and have fees associated with the use of our p...

I received a NetSpend card in the mail that I did not order I activated the card and when I try to login it would not let me log in I called for over an hour to try and get back to my account and it would not let me back in the service is garbage the telemarketing...
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NetSpend2013

NetSpend2013 Hello,We are sorry to hear about the experience you have had. As these reviews are anonymous, can you please submit this complaint along with some account information to socia...

I went to netspend.com to activate my card but i only got through the first step. When I clicked on continue it says something went wrong. In order to complete the account activation, we need a few additional details. Please call customer service and we will help you...
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Anonymous

Anonymous hi how are you . lost card in riot. im not sure the correct adress is 2000 e 12th ave florida 33602 in stead of the address 13190 n tampa ave so if you will 2000 e 12th vae pl...

NetSpend2013

NetSpend2013 Hello,We are sorry to hear about your experience while trying to activate your card. If you still need assistance, please contact us at social@netspend.com so we can take care...

I recently received a loan that was deposited directly onto a NetSpend card and available for immediate use. When I called to activate the card I was transferred to customer service, where I was instructed that I needed to submit documents to verify my identity because...
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Anonymous

Anonymous Did u get your money back in ten days

Anonymous

Anonymous Hello,As mentioned on the phone per your BBB Review. Your accounts should have full functionality now. Please don't hesitate to reach out if you have any issues. Thanks, Netsp...

1.0
I didn't like
  • Lack of customer service
  • Failure to protect my money on their end
#1004842
Reply to reviews
My federal tax return was filed threw liberty tax and got a netspend card to load money on they locked me out i sent documentation like they asked six different forms and because me state id has some damage they will not accept it so now they want to refund in a paper...
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Anonymous

Rick My wife had her $17,436.82 student loan check deposited into her netspend account. The check was pending for weeks. We cancelled the check and then netspend lost it and says ...

NetSpend2013

NetSpend2013 Hello,We apologize to hear about your experience with activating your card.As these are anonymous, please send over this review along with some account information to social@n...

I received a netspend card for my birthday, loaded with $200. The card packaging clearly states "no credit check, no hidden fees, no surprises" which is total lie. I went to activate the card and completed all the private questions, even selected a pin for cash...
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NetSpend2013

NetSpend2013 Hello, Thank you for your feedback. Netspend is a leading provider of Visa® Prepaid debit cards, Prepaid Debit MasterCard® cards, and commercial prepaid card solutions in the ...