4 Weeks ago I went to the mobil station in my neighborhood to get cash from there atm from my netspend card. The machine printed a reciept that clearly states $0 was dispensed and $100.00 requested several minutes later I recieved a text from netspend informing me of a $100.00 debit from my card I have made several calls to netspend explaining to them that I will fax the reciept that CLEARLY stated money was not given.
Netspend instead chose to file a claim....I was told 4 weeks ago that the card would be credited within 48 hours...never happened now they are telling me this may take 45-90 days! thats ridiculous! They have CSA who speak very little english and all tell me the same thing.."it appears to us that the machine dispensed your money"...NO! I have proof right here can I fax it...no!
I even called the owner of the ATM who told me that the money would go back on the card by 5/19/12...it is now 5/25/12 no money. There IDIOTS! I have had there card for 3 years and never had issues you would think they would credit my $100.00 while they do there so called investigation.
How is this fair?? It's my money and I want it back.....I beginning to think I will never get my money back.
Product or Service Mentioned: Netspend Debit Card.