On Dec. 26th, there was a person to person transfer from my Netspend to someone who I do not know in the amount of $718.81 (a Jessica Girbat). from what I know about Person to Person transfers, you need to know the card number to which you are transfering money. Doesn't matter, Netspend seems to think I transferred this money. I put the dispute in on that date.
On 12/26/12, I went down to an ATM machine to withdraw the rest of my money since I was scared of losing anymore money. Well, the machine did not dispense the $300 I requested, but it's out of my Netspend account. I went into KeyBank and they told me I had to dispute it with MY bank, but that they would do an audit at end of business day and it should be resolved by Monday 12/31/12.
Currently, there is a $23.77 pending charge on my card that I also did not authorize.
I have since told my employer to not deposit any more money into this account. I have spend hours on hold with Netspend and when I finally do get somone, they are reading from script and do not understand me.
I'm out over $1000 and that's pretty much my entire paycheck. I was told ten days..but now after reading this, I fear I will never see my money.
I filed a dispute with the Federal Reserve.
Good luck everyone. I will update once I have an update.
Product or Service Mentioned: Netspend Debit Card.
Monetary Loss: $1021.