Netspend Customer Care Review from Rockdale, Texas

115 of 774 Netspend reviews

Netspend allowed someone else to open a card in my name 6 years ago.I had no knowledge of this until I had my tax refund sent for direct deposit to this dreadful establishment.

We have 3 special needs children that this money is supposed to be going toward therapy services, and after weeks of trying to get help, I have no resolution. All I am left with is terrible customer service representatives, my having to pay for someone else's fraudulent charges, a supervisor that hung up on me, and no clue where my money is. I am at my wits end and sick to my stomach as these crooks have now put our family under a great deal of duress by withholding my funds and refusing to let me speak to someone who knows anything. It is beyond me how they get away with this.

I cannot seem to find a corporate number that actually gets me to a human being.The entire establishment is extremely shady and should be shutdown.

This review is a subjective opinion of a user.
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Reason of review:
Poor customer service
Product or service
Netspend Prepaid Debit Card
Review category
Cards
review #850119 by

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Anonymous

Oct 24 #1231141 Webster, Texas, United States

how did your direct deposit get sent to the netspend debit card? wouldn't that be fraud of some sort? I'm curious about that. i recv'd a card from them once before. i was livid that any company would send an actual card, even though you have to load it. i threw it away. but I'm curious to know HOW was your direct deposit loaded onto this card.

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Anonymous

Jul 01 #1180171 Tulsa, Oklahoma, United States

Why has no one filed lawsuit these amount I'm seeing especially over 500$ is grand larceny and even if the representatives are overseas there is a company portion here to make them accountable for identity theft and fraud and grand and small larceny file class action lawsuit

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