Netspend Customer Care Review from Rockdale, Texas
Netspend allowed someone else to open a card in my name 6 years ago.I had no knowledge of this until I had my tax refund sent for direct deposit to this dreadful establishment.
We have 3 special needs children that this money is supposed to be going toward therapy services, and after weeks of trying to get help, I have no resolution. All I am left with is terrible customer service representatives, my having to pay for someone else's fraudulent charges, a supervisor that hung up on me, and no clue where my money is. I am at my wits end and sick to my stomach as these crooks have now put our family under a great deal of duress by withholding my funds and refusing to let me speak to someone who knows anything. It is beyond me how they get away with this.
I cannot seem to find a corporate number that actually gets me to a human being.The entire establishment is extremely shady and should be shutdown.
Willwriteforrent wrote the review because of poor customer service at Netspend and attached a photo. Reviewer claimed that he or she wants Netspend to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.