Product: Netspend Customer Care Clear all filters (78 of 78 reviews match)
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So, a few days ago I received a mailing from NETSPEND. My initial thought ... Junk Mail. I always at least open junk mail and spot check, just in case. Well, in this case I am glad I do this because imagine my surprise finding an "ACTUAL / USABLE / VALID (upon...
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Netspend Customer Care
I didn't like
  • Cheating consumers
  • Netspend
  • Poor service
#1165302
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Supervisors. Blame the customers for there mistakes , ordered a custom card over the phone with a rep or theres who offered the custom card i did not ask after waiting to recieve the card only to find out its the standard black one i call the rep tells me this happens...
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1.0
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Netspend Customer Care
#1160557
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28 2017 I filed a dispute with NetSpend because some one stole my wallet and made transactions now I'm being told I have to wait until December.12 for an update or a temp credit . Here it is Dec. 12 and I have already had to call three times and I'm being told the same...
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1.0
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Netspend Customer Care
#1146818
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Netspend - Call. Went out on customer service end of the phone.

#1161153
1.0
Details
As we were talking the call went out on cusyomer service end of the phone....I NEED HELP WITH MY FUNDS. PLEASE
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Netspend - No help what so over

#1113766
This card company is a piece of ***. Bad customer service you can't even understand some of these people. Worst ever. *** these people.......... Was on hold for 1:04 mins for a supervisor and never answered.
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Netspend - Really disappointing

#1081714
1.0
Details
I really hate it when their customer service can not tell you anything. The so-called early service is a joke to. I supervise flat out had the gaul to lie to me. Avoid these guys at all costs. Don't allow their commercials to fool you into opening an account with them
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Poor customer service at netspend

#1060260
1.0
Details
People can not speak english an do not resolve disputed transactions
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Well i was going thru Netspend.com referral codes.I clicked onto verified Netspend promo codes on the web and ran across a code that i could use for a new account.Here's the code 9128742500...Nowhere does it say i had to be referred nor did it say i had to refer...
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Anonymous
Jeff

I think we should get all of the Unhappy net spend customers and meet at the NetSpend Corporate office, in Austin ,Tx, utilize our rights to protest. They couldn't ignore us ...

4.7
Product
Netspend Customer Care
#1146333
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I went to a Wells Fargo Bank to withdraw $300 for my rent the ATM machine took my card and dispense no money I've been calling NetSpend all week trying to get my rent money plates back on my card however and unfortunately nothing has happened I know damn well they can...
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Anonymous
Straight Facts

LMAO

Product
Netspend Customer Care
#1143060
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This company is robbing everyone!!! They lie to you, they REFUSE to refund fees that they promised wouldnt exist in the first place, then they try to charge you MORE!!! I got a netspend card in order to get my paycheck sooner.... And now im really REALLY paying for it....
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Netspend Customer Care
#1114992
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I called and asked about it and a representative said that this was fraudulent and I had to call back on Monday to speak to the fraud department. I called again that same day and another representative told me that this email was not fraudulent. I ordered my first card on September 4th and it is October 1st. In total ive spoken to about 5 representatives and the whole NETSPEND...
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Netspend Customer Care
#1109051
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I called brinks and netspend customer service on 7/30/17 about unauthorized charges made to my account. The agent 1st lies and said the charges ALREADY went through and were no longer pending so she could not reverse or stop them. She suggested I file a dispute and...
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1.0
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Netspend Customer Care
#1088926
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I order a card off of netspend.com and waited patiently for it come in the mail.. i tried to do it online an they wont activate bc my information i typed in for my social an card number online was supposedly was not correct.. So it said to call the customer service and...
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Anonymous
Shaquandra

I also have had my stolen by this company because they stated I needed to send over my I'd and ssn. That is not called for. I will never be a customer of netspend I know they ...

1.0
Product
Netspend Customer Care
#1088115
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I got in touch with Netspend and informed them of what's going on. So what customer service did they next day aired me a card this was on 7/7/2017, she said I should receive by Monday which I did. She said she see the money from my job and all I would have to do is...
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Anonymous
Anonymous

Before setting up direct deposit the account should have been activated. Once active that's when you should have processed your direct deposit.It's in the terms & agreement.

NetSpend2013
NetSpend2013

Thank you for your feedback. We regret to hear you had a bad experience with our customer service department. Please feel free to email us at social@netspend.com for further...

1.0
Product
Netspend Customer Care
I liked
  • Send a new card fast
I didn't like
  • Lack of concern and timeliness
#1073776
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