Product: Netspend Customer Care Clear all filters (0 of 130 reviews match)
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January 15, 2019 I am angry with Netspend because of the way they have ignored our request to receive our mother’s (Angel R. Lucas) remaining funds from her Netspend account. Our mother passed away last January 2018, and we have yet to receive the balance in her...
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Anonymous
Anonymous

Stop calling. Place your demand in writing (be brief, factual, polite, and firm) and serve via Certified Mail Return Receipt Requested. Furnish another copy of the small estat...

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Netspend Customer Care
#1449498
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Netspend - Horrible ,very unprofessional

two weeks ago my card was cancelled for no reason that i was aware of. i contacted Netspend 5 times and asked why and all they kept tgelling me was " you need to contact the compliance department to find out why" so i contacted the compliance dept 6 timesat 866-914-7224 ext 3212 and left a message every time ,they NEVER CONTACTED ME BACK. i called the customer service number several times after and they kept telling me same thing to call compliance ! so afdter several of my bills caused late fees because i could load the usual $500 weekly or semi weekly i have several late fees because of Netspend. AND I STILL DONT KJNOW WHY THEY CANCEKLLED MY CARD!!!! BECAUSE NOONE HAS GOTTEN BACK TO ME.
1.0
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Netspend Customer Care
I liked
  • Frustrating
I didn't like
  • Zero accountabilty
#1441596
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Netspend - No answer

need to talk to a represitative
2.0
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Netspend Customer Care
I didn't like
  • Hard to get in contact with customer srvice
#1427207
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She told me it has to be either by check or transfer to a NetSpend card. I opened as new account sent her the info by phone and email. I called her two times left a message both times and sent her three emails . All with no replies. I called customer service and found...
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Netspend Customer Care
#1420413
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Netspend - I'm experiencing some difficult issue with this company. It has allowed 11 year old kids to make some high dollar transactions and mannger at this company dose not even do nothing .

Itune accounts. And some pharmacy puches as well. It even makes YouTube perches PayPal as well. It's amazing. This is that way my credit gets butchered. I am boycott this crazy company. That take the credit from low income persons yet they can't pay nothing back.this is Bull ...
1.0
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Netspend Customer Care
#1410832
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Netspend - Disputes

Never received any calls back, and when I would call I always got a Different answer. I was told my provisional credit would be on my card November 5th. Let me see if that too is lie
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Netspend Customer Care
#1393775
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I was told that although I had called the merchant and cancelled the transaction they somehow managed to withdrawal the exact funds back from my account after netspend had just released it. After that, I was told I would need to file a dispute and wait up to 90 days....
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1.0
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Netspend Customer Care
#1392020
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Netspend - Still doesnt work

Netspend is a Crap company.....don't ever use long term especially if your paycheck is connected to your card. Just pull your money off your card asap...the site and app doesnt work when u need to check your account. Also customer service isnt 24/7.
1.0
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Netspend Customer Care
#1391550
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Netspend - THEY DONT KNOW HOW OR WHAT DOCUMENTS ARE NEEDED FOR VERIFICATION
I THINK THERE IS SOMETHING NOT QUITE RIGHT HERE. First, they imply that you fave been validated and preapproved. You work three days, just to deny you, because they don’t do their work. I sent copies that prove everything about me, THEN SAY NO, NOT GOOD ENOUGH. I SENT...
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FallaciousJackdaw
FallaciousJackdaw

yep

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Netspend Customer Care
#1388092
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Just got off the phone with Netspend after being on hold for 30 mins, here in Los Angeles @ 5:52pm and they have no clue when this mess will be fixed. No estimated time, nothing at all. Meta Bank needs to be shut down for this nonsense. I'm just hoping I don't run out...
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Netspend Customer Care
#1383721
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