Received a Mastercard netspend card with my name on it. Called the number on card and there is no option available to cancel. Went to their website called Call us toll-free at 1-86-NETSPEND (1-866-387-7363) at 8am CT and there is no option to cancel can only talk to a representative if you have lost or stolen your card. So I picked that option anyways to get a live person and been on hold for 30 minutes so far.
Their service is horrible, and they make it real hard for the consumer to cancel the card. The Agency who governs credit cards is not doing their job as it is obvious that thousands of consumers are having various problems. The results in google are alarming.
Bottom line I am trying to cancel a credit card I have not used that came with my name on it and can't.
On hold from 8:00 CT to 8:35 CT in which time a rep came on and said I would need to go online and set up an acct / with pin for security reasons. In reality I had to activate the card I found out after the lady said I would not.
I went ahead and registered the card and no where on the entire website is there an option to close acct.
Proceeded with calling the number above again.
selected lost/stolen option 1.. message says this is for lost or stolen ONLY. I choose it anyways since no other option is to get a rep on the phone.
"This call maybe monitored, currently experience high call volume your wait time is approx 8 minutes... 9:04 CT..
9:13 CT Was told I need to spend the $2 on the card before they can close it. I asked them to keep the money and close it anyways and that I am a consumer adovocate and I am documenting everything.
They should be able to close the acct. Rep put me on hold 9:14 CT....Rep came back and said the account has been closed. I asked for a confirmation number and the rep put me back on hold..Came back no confirmation number rep said I would receive an email within 6-8 hours. I said you closed my acct and you do not have a conf number? He said no. ... 9:17 CT. END of call. Wonder if I will get an email..