Netspend - Car Rental Closing Contract Nightmare
New Reviewer
3 comments
Car rental with NetSpend posted for $175.00 on hold for rental. I called rental company to extend rental three days.
They added another $298.00 to the hold. When the car was returned my Netspend account was charged and deducted $403.00. - $175.00 from the hold area and the other $228.00 from available funds. The $298.00 according to Netspend started a new contract with the rental company and couldn't be released with out the other closing contract that does not exsist.
So the $298.00 stays on hold 90 days paying Netspend interest.
Netspend incompetent or poor customer service? Both!
Location: Hilliard, Ohio
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Please avoid publishing any personal information and promotional content
You can also contact the CEO of Netspend Dan Henry@ 512-532-**** Ex. 8780 or his personal assistaint Shannon Carol @ 512-531-**** or 913-832-****.
I will be contacting him.
The Better Business Bureau, the OCT and my states Att.
General. I recommend everyone do the same!
Went to put gas in my car 35.00 Netspend charge 85.00. I called they said the gas co.
hold the 50.00 for (3) days.
and then put it back in your acct. WHAT!!!!!!!!!!!!!
i had that asame problem before but i do understand why they put it on hold every financial institutions have proper procedure on how to release a transaction.if you cant provide proper documentation then we have to wait for auto release.netspend is not a credit card.the reason why they need to put the money on hold because they need to make sure that the car rental company wil not collect the transaction.