Update by user Mar 20, 2017
I refuse to let netspend take my money and close my account, I have filed a police report and I have contact with a lawyer they are gonna reimburse me my direct deposits that were deposited into my account for the two months i was away along with court fees, and all other out of pocket fees I have associated with this netspend case, there customer service representives are rude and they don't speak good English.
Original review posted by user Mar 10, 2017
Hi I've been a netspend card holder for several years and I get direct deposit of my social security benefits and child support payments directly into my account over the years ALOT of money has been taken out my account and if I didn't go online and check all of my transactions they would of gotten away with it I called them and they replaced my money but when I went to jail for almost 3 months and when I got out I contact them to cancel my card and i filed a claim and faxed them proof I was in jail and had no use of my card or account it took them 1 month for them to investagate and they denied my claim
Product or Service Mentioned: Netspend Account.
Reason of review: Poor customer service.
I didn't like: Poor customer service.