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1.5

My son received a NetSpend debit card as a gift card for his birthday. Of course, he threw out all the paperwork that went along with it, so we don't know how much is on the card.

I tried to find out the balance on-line (which worked fine for the other 2 similar gift cards he got) and discovered the card must be "registered" by phone. I called the Customer Service #, which is automated. To register, I need to give them an SSN! I don't feel comfortable doing that, and I'm not sure it's legal.

There is an option ("press 1") if you don't have an SSN. I tried that and was told "selection not valid." Thinking I waited too long, or not long enough I tried again. This time I not only got the recording, but also was disconnected. I called back and went through the same procedure again.

And there appeared to be no opportunity to speak to a life person, even though they advertise the lines are open for another 30 minutes.

I'm also sure that the person who gave this did not know that there are fees associated with the cards use. This should NEVER be used as a gift card!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Netspend Cons: Lies lies and more lies.

Location: South Burlington, Vermont

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Netspend and Meta bank is the most unsecure account of any financial institute and they do not stand behind any contract waiver or incident that is on there behalf they will take your money and then cancel your account without any aurhorization.my government deposit was loaded to an account I didn't ask for activate or authorize and all the funds were withdrawn on a debit card that was stolen this all took place after I reported the card stolen from my mail. The card should've never been activated must less a deposit sent to it so from one victim of a crime due to the negligence and security breach of this banking institution DO NOT USE META BANK OR NETSPEND MASTER CARD OR VISA FOR ANY REASON OR SITUATION THIS COULD HAPPEN TO YOU...I STILL HAVE NOT BEEN REIMBURSED BECAUSE OF THEIR NEGLIGENCE... THANK YOU, CONCERNED&DISATISFIED WITH A LAWSUIT M.HOLT (08-09-2018)

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