Started direct deposit with Netspend, tried to pay my bills and they won't pay them inside of 15 days. They pay my bills late every month so now I have late payments on my credit report including late fees because Netspend choose to hold my money to gain more interest on their end.
They also refuse to pay bills with a PO Box address, so that you can be charged $10 to pay by Money Gram.
The Customer service is designed to give you the runaround, your complaint is elevated to a so-called higher level and to never be heard from again until you call back and by that time your complaint is forgotten about, and you have to start all over again. Because of my numerous complaints they have now chosen to not post my direct deposits on time holding it back for an extra 3 - 4 days.
I am told by a consumer advocate that I should file any complaints with the FDIC at https://www2.fdic.gov/starsmail/index.asp , and copy the BBB at http://www.bbb.org/
The CEO of Netspend Dan Henry is scheming and pocketing over $10 Million a year off the backs of hardworking Americans that were already taken advantage of by the vultures in the conventional banking sector.
Monetary Loss: $500.