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5 comments

1. Written by Shawn in Ma on July 13, 2011

This exact same thing happened to me!! On July 6th 700 in charges were made. I called immediately and was under assumption that the investigation would begin and it be 10 days. Well I called today to find status and was told the dispute wasn't started yet!! Now I find out it could take 90 days. A friend in Nj said that she heard on radio about this. I mentioned to Netspend about this and they denied it.  

This is an outrage. They are lying and now I'm out 700 for possibly 90 days!! 

I am contacting Bbb.

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Monetary Loss: $700.

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Anonymous
#361536

I have been a netspend member for over 3 yrs. Never had a problem until now.

I just checked my account, and have 3 unauthorized transactions, totaling over 600.00 dollars. I was also told the chargescould not be disputed until the debits clear.

After reading some of these comments, I'm worried. My entire paychk has been depleated!

adapt3
#332626

The same thing happened to me on Friday. When I called they said they couldn't do anything until the transaction cleared my acct. In the meantime another transaction was hitting my acct.

Anonymous
#321120

Yes I did. Telling me it could take 45-90 days to get my money back.

Anonymous
#321098

did you file a dispute form?

Anonymous
#320130

Udate

Netspend refuses to credit me because all the transactions were overseas. I have filed a complaint with BBB and they havent heard the last of me. NO FRAUD detection at all!

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