Not resolved

I had a transfer of $1000.00 and that was done in 2016 and i had to send in documentation from the merchant i did about 40 times and i still am not able to touch my money and my balance is $878.00 and so if there is a block to where i cant use my card then it should be no one can have access to it iether exspecially when its under investigation so they say they need the same documentation that i have already established and when i ask them wats my balance they say $878.00 out of $1000.00 so i told them justt to close my account and im going to file frogelent charges against them for stealing my $$$

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