We used this company to have our tax refund loaded on their card. Our taxes were filed and the return was loaded.
After a day and a half of using our card they blocked use and we were told our card was invalid. We spent and hour and a half trying to get our card unblocked, speaking mostly with employees that were not concerned with the situation. We were brushed off and told that it was policy that we now needed to send in multiple forms to verify identification and that once they received it, it would be an additional 48 hours before they would release our funds. This was not requested nor mentioned in any of the emails before we received our card, nor mentioned on their web site.
One form or id they require is a social security card (which i did not replace when i lost my wallet a few years ago because it is rarely needed and says on the social security site, it is not for proving identity).
I tried to work with them to send another form of proof and they refuse to even work with me. God knows when i will see my money
Monetary Loss: $9600.