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Summary of Netspend Customer Service Calls

295 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
03:17 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Netspend to Ask about:

Cards:

  • “I want to know that how will my money will be on my card once the card is activated”
  • “Lost card”
  • “Lose card for my incom text money came”

Account:

  • “Need account number”
  • “Locked out of account”
  • “About getting an account”

Payments and Charges:

  • “Payment issue”
  • “Chargers made to my card”

Refund:

  • “Didnt receive my refund from my dispute”
  • “Refund”
  • “When will my tax refund be posted in my account”

Staff:

  • “Phone service not working”

Cancellation:

  • “Cancelled”

Website/ Application:

  • “App not working”

Other:

  • “Transaction”
  • “Inquiry”
  • “Hwlp”

About Netspend

Top 5 Likes about Netspend

Direct deposit, Ease of use, Frustrating, Send a new card in 48 hours, Online website you can monitor all your transactions and account

Top 5 Dislikes about Netspend

Poor customer service, Zero customer service, Mishandlind of funds, Locked out of account, Lack of concern and timeliness

Summary

NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 30 out of 298 in Cards category

Area Served

USA, Worldwide

Payment Methods

MasterCard

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Netspend Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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