Contact Netspend

Edit Business Info

Summary of Netspend Customer Service Calls

378 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:07 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Netspend to Ask about:

Cards:

  • “My card is not working and I can’t do anything online , my apps like wish won’t work because of billing problems”
  • “I have found my card and would like to see if I can reactivate it”
  • “Want let me actavatecard”

Account:

  • “Balance on new card”
  • “To close all my accounts”
  • “Someone accessed my account.”

Payments and Charges:

  • “Want to know if my direct deposit is active”
  • “Transaction”
  • “My direct deposit was supposed to go in effect this morning at 1:30 and it has not come through yet this is when I usually get paid”

Request for Information:

  • “I want to know can I get a bigger overdraw transaction”
  • “Have a transfer from westen union can i transfer to net spend card”
  • “Inquiry”

Refund:

  • “To get refund by check”
  • “Refund”
  • “When will my tax refund be posted in my account”

Staff:

  • “Need to ask customer service about everthing about this prepaid card have questions before i open up an account with u”
  • “Phone service not working”

Activation/ Cancellation:

  • “To activate my card”
  • “Cancelled”

Shipping and Delivery:

  • “Didnt receive my refund from my dispute”

Website/ Application:

  • “App not working”

Other:

  • “Pending deposits”
  • “Pending deposit”
  • “What is my flashpay ID”

About Netspend

Top 5 Likes about Netspend

Direct deposit, Ease of use, Frustrating, Send a new card in 48 hours, Online website you can monitor all your transactions and account

Top 5 Dislikes about Netspend

Poor customer service, Zero customer service, Mishandling of funds, Misleading activation information, Locked out of account

Summary

NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 24 out of 298 in Cards category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

Edit Description
Show

Netspend Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Netspend to

Rushcard
Rushcard
2830 reviews
1.5
Compare
Achievecard
Achievecard
320 reviews
1.9
Compare
GoBank
GoBank
934 reviews
1.4
Compare
Direct Express
Direct Express
370 reviews
1.5
Compare
Vanilla Visa
Vanilla Visa
243 reviews
1.4
Compare
Skylight Visa
Skylight Visa
538 reviews
2.2
Compare

Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

Show

Products and Services Sold by Netspend

Write a review
Do you have something to say about Netspend? What happened? What can we help you with?
Submit review Don't show this popup