Skip to content
Write review For Business
  • Login

Contact Netspend Customer Service

How to Reach a Person at Netspend

Verified Contact Information

Toll-Free Number:

  • 1-866-387-7363
Call Now
Send Message

Customer Service:

  • 1-512-287-7720
    App Support
  • 1-737-220-8956

Customer Service:

customerservice@netspend.com

Complaints/ Feedback:

feedback@netspend.com

Legal:

privacy@netspend.com
Privacy Inquiries
leinquiries@netspend.com

Media:

mediarelations@netspend.com
socialsupport@netspend.com
president@netspend.com

Netspend Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Netspend Phone Number
1 (866) 387-7363
Average Hold Time
00:03:25
Average Calls duration
4 minutes
Most Popular Netspend Email Address
customerservice@netspend.com
Netspend Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How To Contact Netspend Customer Service?

There are many ways to share your inquiries with Netspend Customer Service.
Click on “Help&Support'' on the top of the main page and choose “Contact Us.” To reach the customer service department for general inquiries via email, customers can use Netspend customer service email address customerservice@netspend.com.
If Netspend cardholders need to contact customer service via email, they can use their secure inbox at the online account center.

Netspend customer support is not working 24/7, but the working hours are convenient. The customer service is available for customers on weekdays and weekends. The calls are toll-free.
Netspend customer service working hours are Monday - Friday from 8 am to 10 pm: Saturday and Sunday customer care will assist you from 8 am to 8 pm. If you cannot reach Netspend customer service by phone, you can send an email. The Customer Service representatives will be with you shortly.

The customers can reach the company by phone. The toll-free Netspend customer support number is 1-866-387-7363 or +1-737-220-8956. The phone line is open from Monday to Friday from 8 am to 10 pm and on weekends from 8 am to 8 pm.
This is one of the fastest and most convenient ways to communicate with Netspend customer care representatives. The professional team will provide support with various issues from Netspend prepaid cards or debit accounts to complaints and partnership relations.

PissedConsumer Club

Contact Information

Netspend Website:

Netspend Help Center:

Corporate Office Address:

Netspend Corporation
PO Box 2136
Austin, Texas 78768-2136
United States

Other Info (opening hours):

Hours (CT):

Monday - Friday: 8:00am - 10:00pm

Saturday - Sunday: 8:00am - 8:00pm

More contact details

How Customers Rate Netspend Support?

2.9 / 5
Poor

Based on 8K calls to Netspend customer support through PissedConsumer.com and 8 survey responses.

Total Calls
8K
Avg Call Duration
03:33
Issues Resolved
14%

Why Customers Call Netspend?

Top Reasons of Customers Calls

  • Cards 30%
  • Account 17%
  • Request for Information 15%
  • Customer Inquiries & Issues 12%
  • Payments and Charges 9%
  • Activation/ Cancellation 8%
  • Refund 2%
  • Product/ Service 2%
  • Shipping and Delivery 2%
  • Return/ Replace 2%
  • Payments & Transfers <1%
  • Staff <1%
  • Employment <1%
  • Website/ Application <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%

Cards

30%
  • "Around 14 cards sent to me but never requested!"
  • "Lost card"
  • "Card activation"

Account

17%
  • "Don't know my account info"
  • "Account closed"
  • "Unlock my card"

Request for Information

15%
  • "Count verification"
  • "Speak to a live angent"
  • "I want to talk to someone"

Customer Inquiries & Issues

12%
  • "Talk to the agent"
  • "Talk to a rep"
  • "Hannan"

Payments and Charges

9%
  • "My funds"
  • "Deposit money into netspend. And now it's locked up"
  • "Waiting for payment"

Activation/ Cancellation

8%
  • "Activate"
  • "i can't activate my card"
  • "Can't activate card and can't reach an agent"

Refund

2%
  • "Refund check i r ecieved has expired would like another check issued to me"
  • "Refund check i received has expired would like another check issued"
  • "My refund"

Product/ Service

2%
  • "Setting up an account"
  • "I can't withdraw my money at the ATM"
  • "Access"

Shipping and Delivery

2%
  • "La tarjeta no es visible en los números"
  • "No puedo activar mi targeta netspend prepagada"
  • "To let them know that I did not receive the money that I withdraw in to the atm manchineel and it's $ 400 I widtraw"

Return/ Replace

2%
  • "Change longin password"
  • "To be issued another Return of Funds check"
  • "Change of address"

Payments & Transfers

<1%
  • "Funds"
  • "Transfer money"
  • "Money transfer"

Staff

<1%
  • "Customer service"
  • "Because the customer service is horrible"
  • "Everytime Im on the automated service to create my pin t it's hangs up on me?"

Employment

<1%
  • "Trying to get my w2"
  • "To see when I will get paid"
  • "I'm trying to get a copy of my 2021 w-2s from Cracker Barrel and they told me to contact you"

Website/ Application

<1%
  • "Download the alarm download my app it's not letting me in"
  • "I transfer my money to cash app and my money was stolen cash app deny my disputes even when I told him they were unauthorized transactions."
  • "Website says I have an issue . Your website won't log me in and anytime I try to use the card , I'm denied denied"

Fraud & Security Issues

<1%
  • "Identity theft"

Claims & Legal Issues

<1%
  • "Claim"

Compare Netspend Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Green Dot Corporation
Green Dot Corporation Customer Service
stars-rating-fill
2.7 out of 5
Cash App
Cash App Customer Service
stars-rating-fill
4.0 out of 5
Chime
Chime Customer Service
stars-rating-fill
4.2 out of 5

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Netspend? What happened? What can we help you with?
Submit review Don't show this popup
Netspend
Reviews Contacts Community