Contact Netspend Customer Service
Netspend Phone Numbers and Emails
Toll-Free Number:
-
(866) 387-7363
Customer Service:
-
(737) 220-8956
Netspend Emails:
Contact Information
Netspend Website:
Netspend Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 10:00pm (CT)
Saturday - Sunday: 8:00am - 8:00pm (CT)
Mailing Address:
PO Box 2136
Austin, TX 78768-2136
How Good is Netspend's Customer Service?
Did not get in contact with no representative. Need to talk to someone about an unauthorized. on my account for somewhere, I do not live.
12 years with them . They have hit rock bottom .
No good no help at all
I can't get to my online account and I didn't get to talk with Customer service
It was difficult to speak to a real person. It took numerous calls and texts. But when a representative did call me back, the conversation was very helpful, and very effective. I got exactly what I was looking for.
Great thank you.
Summary of Netspend Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netspend?
Cards Question:
- “Need card”
- “To get my card start”
- “I wanna know where's my card”
Account Question:
- “Balance”
- “To see y my account is negative $35 and where came by being negative”
- “Cannot gain access to check account”
Request for Information Question:
- “To speak with someone about my account”
- “I need information on who sent these cards and how can I use the money?”
- “To find out what time customer service closes so i can have my funds transferred to another Netspend card”
Payments and Charges Question:
- “Fraud”
- “Deposit info”
- “A transaction that was put on my account that I didn't authorize”
Activation/ Cancellation Question:
- “To cancel card”
- “Activate my card”
- “I am having trouble with activation”
Refund Question:
- “Refund my money”
- “Refund”
- “Refund on purchase of card unable to activate card online or on the app keep getting an error message and being told to call. O Lu get machine talking”
Shipping and Delivery Question:
- “I'm trying to see why I have not received my money yet”
- “No puedo activar mi tarjeta y mañana me depositan en ella”
- “Activar tarjeta activate card”
Product/ Service Question:
- “Actívate all access card”
- “Network down”
- “I would like to order a prepaid card”
Return/ Replace Question:
- “I need to change my phone number”
- “Replace card”
- “To receive a replacement card in the mail OK”
Staff Question:
- “To talk to customer service”
- “Customer service”
- “Please my money I need customer service thank you”
Employment Question:
- “Check stubs”
- “To see when I will get paid”
- “My payroll check was sent to my old NetSpend account I need it sent back to corp so I can get paid”
Website/ Application Question:
- “App not working”
- “Site”
- “Application”
Other Question:
- “See has my money been release”
- “Desbloquear mi targeta”
- “Someone's charging my car without my knowledge”
About
, , , , Columbus Productions
NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.
Netspend is ranked 65 out of 194 in Cards category
USA, Worldwide
Compare Netspend To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
