Netspend Phone Numbers and Emails

Toll-Free Number:

  • (866) 387-7363
Send Message

Customer Service:

  • (737) 220-8956

Netspend Emails:

Complaints/ Feedback
Customer Service
Is this your business?
More phone numbers and emails Less phone numbers and emails

How To Contact Netspend?

Most Popular Number:

(866) 387-7363
Total calls: 6 072 Issues resolved: 202 Last call: Sep 24, 2023

What Is Netspend Customer Service Email?

There are many ways to share your inquiries with Netspend Customer Service.
Click on “Help&Support'' on the top of the main page and choose “Contact Us.” To reach Netspend customer service department for general inquiries via email, customers can use Netspend customer service email address
If Netspend cardholders need to contact Netspend customer service via email, they can use their secure inbox at the online account center.

Is Netspend Customer Service Working 24 Hours?

Netspend customer support is not working 24/7, but the working hours are convenient. The Netspend customer service is available for customers on weekdays and weekends. The calls are toll-free.
Netspend customer service working hours are Monday - Friday from 8 am to 10 pm: Saturday and Sunday customer care will assist you from 8 am to 8 pm. If you cannot reach Netspend customer service by phone, you can send an email. The Netspend Customer Service representatives will be with you shortly.

Can I Contact Netspend Customer Service by Phone?

The customers are able to reach Netspend Customer Service by phone. The toll-free Netspend customer support number is 1-866-387-7363 or +1-737-220-8956. The phone line is open from Monday to Friday from 8 am to 10 pm and weekends from 8 am to 8 pm.
This is one of the fastest and most convenient ways to communicate with Netspend Customer Care representatives. The professional team will provide support with various issues from Netspend prepaid cards or debit accounts to complaints and partnership relations.

Contact Information

Netspend Website:

Netspend Help Center:

Corporate Office Address:

Netspend Corporation
701 Brazos
Austin, Texas 78701
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 10:00pm (CT)

Saturday - Sunday: 8:00am - 8:00pm (CT)

Mailing Address:

PO Box 2136

Austin, TX 78768-2136

Netspend Customer Service Reviews

1.4 / 5
Linda G Siz
My card was declined and I don't know why and I can't reach customer service

Poor, trying to reach customer service and I cannot get through. I cant get a balance and its declining my card and I dont know why.

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Gwendolyn A Qwm
I Encourage Anyone To Not Use NetSpend Because You Will Be Pissed Off Because They Hold Your Money To A Limit

My Funds Are Still On The Cancelled Card & I Have Been Trying To Transfer It But It's Not Allowing Me To Because Off A Limit Buy I Have Bills To Pay & I Don't...

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How Good is Netspend's Customer Service?

Manuel W Bge
Manuel W Bge
Feels Disappointed | Sep 17, 2023

Did not get in contact with no representative. Need to talk to someone about an unauthorized. on my account for somewhere, I do not live.

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William T Dwk
William T Dwk
Feels Disappointed | Aug 29, 2023

12 years with them . They have hit rock bottom .

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Zanya Tjr
Zanya Tjr
Feels Disappointed | Aug 06, 2023

No good no help at all

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Kyndra Zaf
Kyndra Zaf
Feels Disappointed | Aug 01, 2023

I can't get to my online account and I didn't get to talk with Customer service

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Jamarkus Ndk
Jamarkus Ndk
Feels Neutral | Jul 01, 2023

It was difficult to speak to a real person. It took numerous calls and texts. But when a representative did call me back, the conversation was very helpful, and very effective. I got exactly what I was looking for.

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Emelyn Gcp
Emelyn Gcp
Feels Satisfied | Jul 01, 2023

Great thank you.

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Summary of Netspend Customer Service Calls

03:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netspend?

Cards Question:

  • “Need card”
  • “To get my card start”
  • “I wanna know where's my card”

Account Question:

  • “Balance”
  • “To see y my account is negative $35 and where came by being negative”
  • “Cannot gain access to check account”

Request for Information Question:

  • “To speak with someone about my account”
  • “I need information on who sent these cards and how can I use the money?”
  • “To find out what time customer service closes so i can have my funds transferred to another Netspend card”

Payments and Charges Question:

  • “Fraud”
  • “Deposit info”
  • “A transaction that was put on my account that I didn't authorize”

Activation/ Cancellation Question:

  • “To cancel card”
  • “Activate my card”
  • “I am having trouble with activation”

Refund Question:

  • “Refund my money”
  • “Refund”
  • “Refund on purchase of card unable to activate card online or on the app keep getting an error message and being told to call. O Lu get machine talking”

Shipping and Delivery Question:

  • “I'm trying to see why I have not received my money yet”
  • “No puedo activar mi tarjeta y mañana me depositan en ella”
  • “Activar tarjeta activate card”

Product/ Service Question:

  • “Actívate all access card”
  • “Network down”
  • “I would like to order a prepaid card”

Return/ Replace Question:

  • “I need to change my phone number”
  • “Replace card”
  • “To receive a replacement card in the mail OK”

Staff Question:

  • “To talk to customer service”
  • “Customer service”
  • “Please my money I need customer service thank you”

Employment Question:

  • “Check stubs”
  • “To see when I will get paid”
  • “My payroll check was sent to my old NetSpend account I need it sent back to corp so I can get paid”

Website/ Application Question:

  • “App not working”
  • “Site”
  • “Application”

Other Question:

  • “See has my money been release”
  • “Desbloquear mi targeta”
  • “Someone's charging my car without my knowledge”


Related Companies

Total System Services, Skylight One, Tsys Merchant Solutions, Propay, Columbus Productions


NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 65 out of 194 in Cards category

Area Served

USA, Worldwide

Payment Methods


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