Netspend Phone Numbers and Emails

Toll-Free Number:

  • (866) 387-7363

Netspend Emails:

Customer Service
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Netspend Contact Information

Netspend Website:

Netspend Help Center:

Corporate Office Address:

Netspend Corporation
701 Brazos
Austin, Texas 78701
United States

Other Info (opening hours):


Monday - Friday: 8 AM - 10 PM (CT)

Saturday - Sunday: 8 AM - 8 PM (CT)

Mailing Address:

PO Box 2136

Austin, TX 78768-2136

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Netspend Rating Based on 1.4K Reviews

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Product or Service Quality

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Summary of Netspend Customer Service Calls

03:22 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netspend Customer Service?

Cards Question:

  • “My card was stolen and I can't speak with a operator”
  • “My card is blocked”
  • “Need to put my card direct deposit”

Account Question:

  • “Need to open account Spanish”
  • “Check balance”
  • “Something wrong with my online account”

Request for Information Question:

  • “To check balance”
  • “I need to speak with customer services”
  • “I need help activating my card”

Payments and Charges Question:

  • “Deposit not in account”
  • “Billing”
  • “Haven't received my direct deposit yet”

Activation/ Cancellation Question:

  • “Cancelled account and cards”
  • “I can't activate my card”
  • “To activate my card”

Refund Question:

  • “I never got my check from them refunding me I want my 120 dollars back they wouldn't activate my prepaid card”
  • “My refund isn't showing positive $69”
  • “Need information about refund”

Product/ Service Question:

  • “I miss placed my netspend one work debit card”
  • “Trying to get a loan”
  • “Can't withdraw money”

Shipping and Delivery Question:

  • “Targeta blokeada”
  • “I have not received my check yet”
  • “X q compre una targeta y no la puedo actvar”

Return/ Replace Question:

  • “Need to change address and order a card”
  • “Replacement card”
  • “Get a replacement card”

Staff Question:

  • “Need to speak to customer service”
  • “Overdraft service”
  • “Bet to talk to customer service about my acct”

Employment Question:

  • “To get paid 2 days faster”
  • “To see when I will get paid”
  • “I have unemployment back payment being released to my netspend account”

Website/ Application Question:

  • “Site”
  • “App not working”
  • “Application”

Other Question:

  • “Activar tarjeta”
  • “Transfer money”
  • “Bank statement”


Netspend Privacy Policy
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Top Netspend Services

Customer Care, Prepaid Card Activation, Card Activation

Top Netspend Products

Prepaid Card, Account, Deposit

Netspend Pros and Cons

Pros: Direct deposit, Temporary convenience of having a card to use, It used to be convenient, Frustrating, Able to control the money put on the card

Cons: Poor customer service, Zero on customer service, Blocked account, Mishandling of funds, Lack of concern and timeliness

Related Companies

Total System Services, Skylight One, Propay, Tsys Merchant Solutions, Columbus Productions


NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 51 out of 187 in Cards category

Area Served

USA, Worldwide

Payment Methods


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