Netspend Contact Information

Customer Service:

  • (866) 387-7363

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Headquarters Address:

Netspend Corporation
PO Box 2136
Austin, Texas 78768-2136
United States

Other Info:


M–F 8AM–10PM Central
Sat. & Sun. 8AM-8PM Central

Social Networks:

Summary of Netspend Customer Service Calls

515 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
03:16 AVG CALL DURATION
17% ISSUES RESOLVED

Customers Contact Netspend to Ask about:

Cards:

  • “New cardActivate a new card”
  • “Someone stole my card”
  • “Track card”

Account:

  • “Cant get my money to transfer to my so s jailatm account”
  • “Check was not in account”
  • “I want to know about my overdraft and my balance”

Payments and Charges:

  • “To pay a bill”
  • “Payment charges”
  • “Some one charged my card w out permision”

Request for Information:

  • “Concern”
  • “About a card that money was taking my account”
  • “I want to know can I get a bigger overdraw transaction”

Activation/ Cancellation:

  • “Cancel card”
  • “I can not activate my card trying for two days and netspend is of no help, need human to talk to”
  • “I got to activate the new card and I need a username and password and I forgot them so that's why I need help”

Shipping and Delivery:

  • “Didnt receive my refund from my dispute”
  • “Didnt get my goverment pay”

Refund:

  • “To get refund by check”
  • “Refund”
  • “When will my tax refund be posted in my account”

Staff:

  • “Need to ask customer service about everthing about this prepaid card have questions before i open up an account with u”
  • “Phone service not working”

Website/ Application:

  • “Application”
  • “App not working”

Employment:

  • “My job paid me through direct deposit but my money not there”

Other:

  • “Representative”
  • “I’m being robbed of cash”
  • “I received a code from you I am eligible for 1500.”

Netspend Rating Stats

1.5 out of 5 stars
based on 980 reviews
See all 1988 reviews reviews

Rating stats

  1. 736 reviews
  2. 123 reviews
  3. 64 reviews
  4. 28 reviews
  5. 29 reviews

Rating trend

About Netspend

Top 5 Netspend Products

Account, Prepaid Card, Deposit, Debit Card, Direct Deposit

Top 5 Likes about Netspend

Direct deposit, Ease of use, Frustrating, That you receive your money 2days early, Send a new card fast

Top 5 Dislikes about Netspend

Poor customer service, Zero customer service, Mishandling of funds, Misleading activation information, Locked out of account

Summary

NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 29 out of 330 in Cards category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

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Netspend Stats

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