Contact Netspend Customer Service
Netspend Phone Numbers and Emails
Toll-Free Number:
-
(866) 387-7363
Customer Service:
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(737) 220-8956
Netspend Emails:
Netspend Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netspend Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netspend is 8663877363. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Netspend may ask you for the following information to identify you as a customer: first and last name, social security number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Netspend Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Netspend is 8663877363. 93% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Netspend may ask you for the following information to identify you as a customer: first and last name, social security number or address.
People call Netspend mainly because of cards, account and request for information.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Netspend is customerservice@netspend.com. 82% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Netspend Website:
Netspend Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 10:00pm (CT)
Saturday - Sunday: 8:00am - 8:00pm (CT)
Mailing Address:
PO Box 2136
Austin, TX 78768-2136
Netspend Customer Service Reviews
I am a new customer. I received a link from a friend to open a new account and when i entered all the requested information and tried to open an account and tried to log in i get a message stating that the account is locked or blocked and to call customer service.
I tried to call customer service and that doesn't work because i dont have a card and my ssn isnt on file so i cannot get past the initial prompts.
Can someone please help me with this issue and help me open a new account. I would greatly appreciate it.
I tried to trade the card, but it's not working. It's showing as invalid, or I should contact customer service for them to process it. I'm so confused.
How Good is Netspend's Customer Service?
Summary of Netspend Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Netspend?
Cards Question:
- “Received card I never ordered”
- “I need to get another card”
- “My card got stolen and I want to update my address”
Account Question:
- “Everyone hacked my account exchange my email they changed my phone number they changed my personal pin I cannot get into my account I have bills to pay I've been trying to contact NetSpend for 3 days through email I would appreciate a call back”
- “Balance on card”
- “Forgot pin and direct deposit hasn't posted”
Request for Information Question:
- “About my card”
- “I need to talk to someone about my account”
- “Verification my account”
Payments and Charges Question:
- “Because 2 transactions that has been cancelled out want to know when it will be on my card”
- “Dispute a transaction”
- “Unauthorized charge”
Activation/ Cancellation Question:
- “Cancel pending payment already paid . comfort suites”
- “To activate my phone”
- “Activate new card”
Refund Question:
- “Need refund on pending transation”
- “Refund my money”
- “Tax refund”
Shipping and Delivery Question:
- “Where is my deposit”
- “I have not received my check yet”
- “Didnt receive my refund from my dispute”
Product/ Service Question:
- “Actívate all access card”
- “I need to access my funds”
- “Order a new card”
Return/ Replace Question:
- “My replacement card”
- “Trying to change my email so I can get online access”
- “Return a call”
Staff Question:
- “Customer service”
- “Because i have no other choice and because customer service is horrific”
- Because the customer service is horrible
Employment Question:
- “Trying to get my w2”
- “To see when I will get paid”
- “I'm trying to get a copy of my 2021 w-2s from Cracker Barrel and they told me to contact you”
Website/ Application Question:
- “Website says I have an issue . Your website won’t log me in and anytime I try to use the card , I’m denied denied”
- “App not working”
- “Site”
Other Question:
- “My check for the month October”
- “For a phone”
- “Depsoit”
Compare Netspend To
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