Netspend Phone Numbers and Emails

Toll-Free Number:

  • (866) 387-7363
Send Message

Customer Service:

  • (737) 220-8956

Netspend Emails:

Complaints/ Feedback
Customer Service
Legal
Media
president@netspend.com
mediarelations@netspend.com
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How To Contact Netspend Customer Service?

Most Popular Number:

(866) 387-7363
Total calls: 6 431 Issues resolved: 212 Last call: Mar 18, 2024

What Is Netspend Customer Service Email?

There are many ways to share your inquiries with Netspend Customer Service.
Click on “Help&Support'' on the top of the main page and choose “Contact Us.” To reach the customer service department for general inquiries via email, customers can use Netspend customer service email address customerservice@netspend.com.
If Netspend cardholders need to contact customer service via email, they can use their secure inbox at the online account center.

Is Netspend Customer Service Working 24 Hours?

Netspend customer support is not working 24/7, but the working hours are convenient. The customer service is available for customers on weekdays and weekends. The calls are toll-free.
Netspend customer service working hours are Monday - Friday from 8 am to 10 pm: Saturday and Sunday customer care will assist you from 8 am to 8 pm. If you cannot reach Netspend customer service by phone, you can send an email. The Customer Service representatives will be with you shortly.

Can I Contact Netspend Customer Service by Phone?

The customers can reach the company by phone. The toll-free Netspend customer support number is 1-866-387-7363 or +1-737-220-8956. The phone line is open from Monday to Friday from 8 am to 10 pm and on weekends from 8 am to 8 pm.
This is one of the fastest and most convenient ways to communicate with Netspend customer care representatives. The professional team will provide support with various issues from Netspend prepaid cards or debit accounts to complaints and partnership relations.

PissedConsumer Club

Contact Information

Netspend Website:

Netspend Help Center:

Corporate Office Address:

Netspend Corporation
701 Brazos
Austin, Texas 78701
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 10:00pm (CT)

Saturday - Sunday: 8:00am - 8:00pm (CT)


Mailing Address:

PO Box 2136

Austin, TX 78768-2136

More contact details

Netspend Customer Service Reviews

1.4 / 5
Bad
Ken P Ozt
Correct Routing number
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Account says 07397**** for IRS/Direct deposit
Online research ( Fedwire) says no to this number
Is the routing number 27397****
(Found everywhere online)
The correct Routing number for direct deposit?
The customer service # on back of card 866-387-****)
is not working
A timely response means NetSpend is legitimate

Read full review
David G Kjz
I want close the Visa card

I've been trying the main number and another number as well as emailing. I wish to close my card.

I have a balance of zero. Someone gave me NetSpend as a gift card. I do not wish to keep it.

I want to avoid fees. In trying emailing I got a response to call but I cannot get a live customer service agent.

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Harmony R Ike
Withholding personal money against my will in a nown account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

File a police report as soon as you receive a card if not order by yourself linmy tax card from liberty tax eas working with that company for tax rryumds which also were stolen by libety tax employers and noe have been still unresolved to NetSpend haveung my funds unlawfuy held against my will run
I am writing to express grave concerns about the unethical conduct, poor customer service, and mishandling of funds by employees at NetSpend. Their unethical work habits, improper communication, and apparent lack of professionalism have resulted in distressing experiences, including the withholding of personal information without consent and multiple instances of my funds being inaccessible.
The ongoing issues surrounding the locking up of funds have caused significant financial hardship and undue psychiatric stress. Moreover, the employees' behavior, characterized by harassment and ridicule, is unacceptable.
I implore NetSpend to urgently address these unethical practices and ensure the appropriate handling of customers' funds and personal information.

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Bradley S Tuu
Rip-off
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Netspend is a rip-off company. I had to contact FTC and attorneys due to their failures and runaround.

Olso contacted Wal-Mart BBB and others to make aware of Netspend illegal practices. Stay away from these Crooks.

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How Good is Netspend's Customer Service?

Patricia L Hqv
Patricia L Hqv
Feels Satisfied | Mar 12, 2024

The automatic system is the one I had issues with asking me to repeat or saying I didn't catch that or asking the wrong thing or maybe spelling out my last name as I kept spelling my last name correctly,etc..

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Tonya B Dzh
Tonya B Dzh
Feels Disappointed | Feb 17, 2024

I'm pissed bec my money and I want my money someone stoled from me ,I had to watch as my money was being taken off my card 9180 last numbers on my card support been protected but wasn't I pay 9 dollars a month so I can see my transaction y'all offered me what good is it If it can be stolen on line off my card I had in my pocket book on me in Knoxville Tennessee and someone had my information on line and when I got it disputed by you all it's going down for 900$ in Less 5 minutes when I saw it was being spent ,I have got Lupus so not able to travel ,so they say transaction was made at a Circle K in Heritage Tennessee on line somehow I didn't know where this county was til y'all said it was threw that store somehow over 2 hours and 45 minutes away from my home in Knoxville Tennessee, so yall should replace my money all but the 78$ that y'all stop ,I need my money I load then cards every month to pay bills in Knoxville Tennessee ,so scammers got me for my money .I had another one your cards I had loaded at Dollar store so by time I tryd get stopped I only had 78$ from 900$ from 9180 card and had to have them put on the other NetSpend I just had .so I need my refund as soon as possible for my bills ,I been a customer for many years but scared to load cards ,until my money is replaced you said by 21st of February it didI got dispute numbers address number of a place ive never been . So please replace my money y'all just ask me if I wanted direct deposit my disability check ,I said y'all couldn't protect my money this money I loaded myself from dollar Store in Knoxville Tennessee only . Please put my money on new card y'all put 78$ that was left off the 9180 number and you canceled my card 9180 so we got get my money back on my other NetSpend card. Please get this done immediately this is awful what happen to me that my bill money all I had except what on other card I got to from NetSpend . Help me please now I was robbed

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Shann Clx
Shann Clx
Feels Satisfied | Jan 31, 2024

I had talked to two different people before I talked to the woman that handled my problem. She was very patient and kind. Thank you for having people like her on your team.

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Harmony R Ike
Harmony R Ike
Feels Disappointed | Dec 27, 2023

Horrible is phycology attacked and manipulated thru out the entire call

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Harmony R Ike
Harmony R Ike
Feels Disappointed | Dec 24, 2023

Not ethical at all they are fraud received random emails all of a sudden in reguraed to something I never called about n then just to receive emails all of a sudden fraud

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Micheal W Oud
Micheal W Oud
Feels Disappointed | Dec 12, 2023

No help

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Summary of Netspend Customer Service Calls

7K TOTAL
CALLS
03:30 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Netspend?

Cards Question:

  • “Active card and get login”
  • “To see about cards”
  • “I have money on my card but it want let me make a online purchase”

Account Question:

  • “Locked out of account and card”
  • “Balance”
  • “I'm trying to access my account balance”

Request for Information Question:

  • “Need help with card”
  • “I need help activating my card”
  • “Need help Assitance”

Payments and Charges Question:

  • “Transaction”
  • “Fraudulent activity”
  • “To see where my direct deposit goes into account”

Activation/ Cancellation Question:

  • “Trying to activate card”
  • “Activate my card”
  • “I can't activate my card”

Refund Question:

  • “Tax refund”
  • “Refund my money”
  • “To get a refund that was reissued by the irs”

Shipping and Delivery Question:

  • “Didnt receive my refund from my dispute”
  • “Check never came”
  • “The car that I put money on is unbalan and I can't get the money back off of it. I need to talk to”

Product/ Service Question:

  • “Order a new card”
  • “Actívate all access card”
  • “I can not access my funds on my card”

Return/ Replace Question:

  • “Tax return”
  • “To change my phone number”
  • “I need to change my phone number”

Staff Question:

  • “Customer service need to talk”
  • “Customer service”
  • “I was really disappointed with my service and the food I received, my food was ice cold and I didn’t get all the food I ordered. My food was delivered late. And i was assigned a different driver.. wow”

Employment Question:

  • “To see when I will get paid”
  • “I'm trying to get a copy of my 2021 w-2s from Cracker Barrel and they told me to contact you”
  • “Check stubs”

Website/ Application Question:

  • “App not working”
  • “Site”
  • “Application”

Other Question:

  • “I need to update my phone number”
  • “Se me perdio mi tarjeta”
  • “Change pin”

About

Related Companies

Total System Services, Skylight One, Tsys Merchant Solutions, Propay, Brinks Armored Account

Summary

NetSpend is a provider of re-loadable prepaid debit cards and prepaid debit card services in the United States. The company's debit cards enable to make purchases, pay bills, secure reservations, and shop online without the need for a bank account or credit history. Operating nationally, NetSpend has one of the most convenient and accessible retail networks in the country, including more than 30,000 card purchase locations and a total of approximately 90,000 debit card reload locations. NetSpend also offers full self-service sales and delivery capabilities through its web and mobile platforms. The company manages all aspects of the debit card lifecycle, from managing the card design and approval processes with partners and associations, to production, packaging, distribution, and personalization. NetSpend also oversees inventory and security controls, renewals, lost and stolen card management and replacement.

Netspend reviews and complaints

Netspend is ranked 71 out of 198 in Cards category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISA

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