Netspend
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Online account mobile check deposit
The reviewer tried to contact the company before posting this review.
I'm not sure how to deposit my check using mobile deposit, but I have a check in my name that I just wanted to make.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem getting a live person
The reviewer tried to contact the company before posting this review.
- - Call me at 432816**** immediately.
- - I am setting up card withdrawals for Farmers Insurance.
- - An attempted transaction was denied and the card is blocked.
Once I finally got a live person it was fine
I really need to speak to a love person. Please call me at 432816**** immediately??!!!
I'm trying to set up an automatic withdrawal off my card for my farmers insurance company. Now they are telling me that there was an attempted transaction that was denied and that my card has been blocked.
This is not what I need. Please refer me to someone who can help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem getting a live person
The reviewer tried to contact the company before posting this review.
- - I'm trying to set up auto payment with Farmers Insurance but can't reach an agent.
- - My card is blocked and I can't access funds; I need assistance.
I'm trying to set up an auto payment for my farmers insurance company but I can't speak to a live agent. Now my card has been blocked and I can't get to my money. I really need assistance for this problem
Hey Laura, I'd be more than happy to help. I understand how frustrating it can be when you're having trouble reaching a live person, especially when you need to set up payments or need something quickly.
You can reach me directly at (800) 264-****, or you can send me an email to socialsupport@***.com.
Please provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue so I can assist. Thank you, Brandon Santos Customer Service Solutions Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard services
The reviewer tried to contact the company before posting this review.
Wondering why my card are my application or whatever got shut down like to know why I didnt do anything wrong
- No opinion
- No opinion
Preferred solution: Just a reason why I no longer have an account
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The reviewer tried to contact the company before posting this review.
I sent the verification you guys asked in order to be able to use my card and still nothing can you guys just refunded back to where the money got funded from
Preferred solution: Full refund
User's recommendation: Don't get an account with this company
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard was locked before my first purchase.
I set up the card I bought with cash and it immediately locked when I used it the first time, not allowing me to spend anything. I'm currently stuck at a gas station with no money because I put it on this waste of time. Have been on hold for well over two hours.
- No customer service
- Hassle to set up
Preferred solution: Full refund
User's recommendation: DO NOT BUY.
We're sorry to hear that you didn't have a good experience. Without knowing your account information, we suspect that your account was locked because we needed to verify your identity.
We take account security extremely seriously and hope that you can understand that.
Thanks. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompletely Underwhelmed
Completely underwhelmed. If there was an option for zero stars, that would be my pick.
After adding money to a debit card yesterday, and giving it to my granddaughter for a school trip, the card was declined! After almost 5 hours on the phone with 4 different representatives, all 4 put me through to some 'risk' phone number. on all 4 occasions, no one picked up.
On one occasion I was cut off after waiting over 40 mins. The excuse I was given was ;high call volume' - not surprised if everyone else was told to call in, just to get access to their own money.
Never again - I'll be looking for an alternative card in the morning, These people don't care about their customers.
User's recommendation: Find a cardthat takescare of itscustomers.
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
Extremely pleased pissed customer
The reviewer tried to contact the company before posting this review.
I am still waiting on the complete outcome of the situation but so far NetSpend has been extremely helpful very polite and has taking a lot of time to answer my questions figure out what has happened and let me know all of the transaction history as well as every outcome possible to my situation moving forward
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to reach somone
The reviewer tried to contact the company before posting this review.
I've been online for an hour and listening to this *** music. I need to activate my new card so I can use my money.
Preferred solution: Answer your shifty phones
We're sorry to hear that you had to hold for so long. We appreciate you sharing your experience. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey held me on hold, didn't file the other dispute after two hours and harassing me about where I have lived my entire life. I tried explaining everything but it was like talking to a two year old!En
Hire people who understand English! They hire anyone who is the cheapest and doesn't understand any English.
User's recommendation: Unless you don't want your money don't use them
Hello Bryan, We are sorry you are having issues with customer service. We will be happy to assist you with this matter.
Please email us at socialsupport@***.com, so we can assist you further. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisabled senior Locked out of my own money
They suck! I lost my phone, and now for no reason, I have to verify my identity. I sent them what I have, and they said it was unacceptable, even though a 2-year-old idiot could see that it is me.
- Stupid people
Preferred solution: Full refund
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No card after 2 weeks no one answers phone cant get to my money I'm about to call BBB because you are keeping my funds that i cant get to
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with apology. Took out my money and closed my account
Didnt get anywhere really I've waited 2 weeks for my replacement card and still dont have so i cant pay any bills my cable is shut off not real happy with netspend
My card was compromised and was told by 3 agents that they sent out new card its been 2 weeks and i havent gotten anything i need my money
Hello Lakeasha, We understand you are dissatisfied with our service and are unable to resolve your concerns. We would be happy to look into this for you.
Please email us at socialsupport@***.com for further assistance. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou used my address n someones name
The reviewer tried to contact the company before posting this review.
You sent a real, working Visa debit card to someone I don't know, to my address. This is an egregious mistake.
So, I think you're a scam company. I didn't apply for a card.
No one lives here by this name. I don't know how you got this together, except fraudulently.
Preferred solution: Apology
User's recommendation: No u appear to be a scam company
We'd be happy to remove your address from our database. Please reach out to us at socailsupport@***.com and provide the full mailing address and we'll get you taken care of.
Thanks so much. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
The reviewer tried to contact the company before posting this review.
I had multiple fraud charges on my account and NetSpend locked my account, so I couldn't even print my statements for law enforcement. They also give the worst customer service experience I have ever had in my life.
Once this issue is resolved, I would never recommend using this bank for any reason. 0 out of 5 stars.
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not use this service
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of reply of communication
Well I have a couple NetSpend accounts I can't access due to the cards being stolen,and I no longer have access to the email or phone number on file.i called the phone numbers seeking help and it just takes you in circles,you never have the option of speaking to a live agent.So I emailed them,not once but a couple times,still nothing.And it's really agitating me!
User's recommendation: Don't bank with NetSpend.they
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
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Here's how you can complete a mobile deposit: https://***/blog/how-to-deposit-a-check-online -Netspend
Here's more information on how to submit a mobile deposit. https://***/blog/how-to-deposit-a-check-online Thanks!