Netspend
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I sent the verification you guys asked in order to be able to use my card and still nothing can you guys just refunded back to where the money got funded from
Preferred solution: Full refund
User's recommendation: Don't get an account with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard was locked before my first purchase.
I set up the card I bought with cash and it immediately locked when I used it the first time, not allowing me to spend anything. I'm currently stuck at a gas station with no money because I put it on this waste of time. Have been on hold for well over two hours.
- Hassle to set up
- No customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY.
We're sorry to hear that you didn't have a good experience. Without knowing your account information, we suspect that your account was locked because we needed to verify your identity.
We take account security extremely seriously and hope that you can understand that.
Thanks. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompletely Underwhelmed
Completely underwhelmed. If there was an option for zero stars, that would be my pick.
After adding money to a debit card yesterday, and giving it to my granddaughter for a school trip, the card was declined! After almost 5 hours on the phone with 4 different representatives, all 4 put me through to some 'risk' phone number. on all 4 occasions, no one picked up.
On one occasion I was cut off after waiting over 40 mins. The excuse I was given was ;high call volume' - not surprised if everyone else was told to call in, just to get access to their own money.
Never again - I'll be looking for an alternative card in the morning, These people don't care about their customers.
User's recommendation: Find a cardthat takescare of itscustomers.
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
Extremely pleased pissed customer
I am still waiting on the complete outcome of the situation but so far NetSpend has been extremely helpful very polite and has taking a lot of time to answer my questions figure out what has happened and let me know all of the transaction history as well as every outcome possible to my situation moving forward
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to reach somone
I've been online for an hour and listening to this *** music. I need to activate my new card so I can use my money.
Preferred solution: Answer your shifty phones
We're sorry to hear that you had to hold for so long. We appreciate you sharing your experience. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey held me on hold, didn't file the other dispute after two hours and harassing me about where I have lived my entire life. I tried explaining everything but it was like talking to a two year old!En
Hire people who understand English! They hire anyone who is the cheapest and doesn't understand any English.
User's recommendation: Unless you don't want your money don't use them
Hello Bryan, We are sorry you are having issues with customer service. We will be happy to assist you with this matter.
Please email us at socialsupport@***.com, so we can assist you further. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisabled senior Locked out of my own money
They suck! I lost my phone, and now for no reason, I have to verify my identity. I sent them what I have, and they said it was unacceptable, even though a 2-year-old idiot could see that it is me.
- Stupid people
Preferred solution: Full refund
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No card after 2 weeks no one answers phone cant get to my money I'm about to call BBB because you are keeping my funds that i cant get to
Company fixed the issue and I have been provided with apology. Took out my money and closed my account
Didnt get anywhere really I've waited 2 weeks for my replacement card and still dont have so i cant pay any bills my cable is shut off not real happy with netspend
My card was compromised and was told by 3 agents that they sent out new card its been 2 weeks and i havent gotten anything i need my money
Hello Lakeasha, We understand you are dissatisfied with our service and are unable to resolve your concerns. We would be happy to look into this for you.
Please email us at socialsupport@***.com for further assistance. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou used my address n someones name
You sent a real, working Visa debit card to someone I don't know, to my address. This is an egregious mistake.
So, I think you're a scam company. I didn't apply for a card.
No one lives here by this name. I don't know how you got this together, except fraudulently.
Preferred solution: Apology
User's recommendation: No u appear to be a scam company
We'd be happy to remove your address from our database. Please reach out to us at socailsupport@***.com and provide the full mailing address and we'll get you taken care of.
Thanks so much. - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
I had multiple fraud charges on my account and NetSpend locked my account, so I couldn't even print my statements for law enforcement. They also give the worst customer service experience I have ever had in my life.
Once this issue is resolved, I would never recommend using this bank for any reason. 0 out of 5 stars.
- Bad customer service
Preferred solution: Full refund
User's recommendation: Do not use this service
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
Milwaukee, Wisconsin
I put 500 on my card and they denied taking the money out
I want my money to be towards a bill you keep on denying, want it fix now, I want all my money back really disgusted with you people I'm done
User's recommendation: Do not go with them it's a scam
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of reply of communication
Well I have a couple NetSpend accounts I can't access due to the cards being stolen,and I no longer have access to the email or phone number on file.i called the phone numbers seeking help and it just takes you in circles,you never have the option of speaking to a live agent.So I emailed them,not once but a couple times,still nothing.And it's really agitating me!
User's recommendation: Don't bank with NetSpend.they
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
Cape Girardeau, Missouri
Card won't work,got 200 on it.i sent the card number an receipt supposed to get back with me in 6 days working days and it's been way over a week way over a week I'm getting fed up I want my money
My card has $200 on it and I can't get it to work I've called the company I don't know how many times I sent them the card number and the receipt and they said they get back with me in 6 days well it's been way way over 6 days I'm getting fed up I want my money and I don't know what to do cuz they're not helping me they're spacing me off what to do
User's recommendation: Don't get this kinda of card NetSpend
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
Miami, Florida
Fraudulent
Don't put your money here; it's a scam. Hours on the phone talking with people in India for a company based in the USA.
They have you on the line for hours, just wasting your time without resolving anything. For no reason at all, an automated system says you got a check refund.
Money gone. Fraudulent.
User's recommendation: Scam
We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend
Milwaukee, Wisconsin
I put 500 on my card and they denied taking the money out
I want my money to be towards a bill you keep on denying, want it fix now, I want all of my money back or I will go to the fraud protection
User's recommendation: I do not recommend it at all
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We'd be happy to investigate your issue. Please send an email to socialsupport@***.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue.
Please also mention that you reached out to us on PissedConsumer.
Thank you! - Netspend