Netspend
Reviews and Complaints
Miami, Florida
Fraudulent
Don't put your money here; it's a scam. Hours on the phone talking with people in India for a company based in the USA.
They have you on the line for hours, just wasting your time without resolving anything. For no reason at all, an automated system says you got a check refund.
Money gone. Fraudulent.
User's recommendation: Scam
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Verified Reviewer |
Oklahoma City, Oklahoma
Lack of reply of communication
Well I have a couple NetSpend accounts I can't access due to the cards being stolen,and I no longer have access to the email or phone number on file.i called the phone numbers seeking help and it just takes you in circles,you never have the option of speaking to a live agent.So I emailed them,not once but a couple times,still nothing.And it's really agitating me!
User's recommendation: Don't bank with NetSpend.they
Milwaukee, Wisconsin
I put 500 on my card and they denied taking the money out
I want my money to be towards a bill you keep on denying, want it fix now, I want all of my money back or I will go to the fraud protection
User's recommendation: I do not recommend it at all
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Verified Reviewer |
Knoxville, Tennessee
To lift the restriction off of my card
I appreciated the steps they took to protect my account what I didn't appreciate is that they still haven't lived to the restriction and my bills are going unpaid and I should be able to pay them comfort of my home
User's recommendation: I would recommend NetSpend
Columbus, Ohio
I need to speak to someone
I have an all Acess card and I can't get it working. I also have a new number my old number 313 677****. New number is 248636****.
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Verified ReviewerNever received my card
I need to talk to someone please. It's been two long months and I haven't been able to talk to a live agent.
I don't know what's going on, but I'm going to have to change if an agent doesn't answer my phone. Thank you.
I shouldn't have to go through this. I've been dealing with Netspend since 2014.
Preferred solution: Deliver product or service ordered
Hello, We understand you need to speak to a representative regarding your account. We will be happy to assist.
In order to assist you further please email socialsupport@***.com. Thank you, Customer Advocate Eric
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Verified ReviewerNetspend stole my money after they locked up my card because the suspected fraud sent them everything they asked for and still never got my 5800 hundred dollars back
NetSpend stole my $5,800 after they locked my card up. I even sent them all the info they needed.
- Steal
Preferred solution: Full refund
User's recommendation: Never ever use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Still won't give me my $884.00 disability check from 2022
Company fixed the issue and I have been provided with apology. I received a phone call from corporate office.A few days go I spoke to a gentleman who was very thorough and honest.I explained the situation to him and was informed to.Day that the funds What transfer back To my account I sincerely want to thank Mr.
Etienne From corporate office.
For his handling of the matter. Also thank you p***ed consumer for there help as well.
My money is in her closed account (Theresa Wiles) closed in January 2023. I don't understand what it is they don't get; they just can't keep my money someone got it contact withme 2 days ago said they are working to have my funds returned to me they Apologized for the issue taking so long to be resolved.they acknowledged the funds are indeed in a closed Theresa' wiles account.
I am also THANKFUL to netspend that they didnt alow the individuals access to withdraw the funds credit to there security. .
Preferred solution: Full refund
User's recommendation: Watch your transactions
Hello Scott, We will be happy to see how we can assist you with your concerns. We understand you will like to access the funds.
Please email socialsupport@***.com and provide your full name, email address associated with your account and your concerns.
Could you mention that we messaged you on PissedConsumer, and we'll see what we can do? Thanks.
Fredonia, Arizona
Trying to Activate my NetSpend card
Respond,talk with a customer service better to activate my NetSpend card so, I can use my card.not helpful today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnnecessary amount of Red Tape and the run-around that would make a marathon look like the 400yd dash.
Currently not resolved
When I called, they gave me the hassle to end all hassles and now I have to resubmit the document. Why the first document wasn't approved is still an unsolved mystery, and yet without any specific criteria needing to be filled or knowing what was wrong with the one I sent in. I'm supposed to send in another, but this time make it more sparkly. I seriously can't believe they are legally allowed to hold up someone's finances and practically hold hostage the ability to freely spend my money as needed.
I will not be doing business with NetSpend after this is taken care of. It's a poor business model with even worse customer service.
- Early payday with direct deposit
- Acct blocked and is impossible to unblock it and all my bills are now passed due
Preferred solution: My acct unblocked so I can pay my bills
User's recommendation: Don't get NetSpend trust me.
Hello James, We are sorry to hear about the experience that you had. We would like to look into the issue a bit further.
Please email us directly at socialsupport@***.com for further assistance.
We will assign someone to assist you further. Thank you, Customer Advocate
Replying to
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Verified Reviewer |
Woodside, New York
I've been trying to get a original NetSpend card
I tried to talk to her NetSpend customer service they still yet have not helped me with my problem I think they all just idiots cuz I keep explaining the same thing over and over to them that I need the original NetSpend card not the digital card and they keep sending me the same digital card over and over I know like 17 cards in my house
I keep talking to customer service, trying to order the original NetSpend card, not the digital card. They keep promising me that they are sending me the card in the mail, but it's always the same thing - the digital card.
I cannot use these cards because there's nowhere to load them where I live.
So, I need the original NetSpend card. Please.
San Antonio, Texas
I ordered something from a company and they took my money but said it didn’t go through
Hi, ordered the detox patches from the company. They dropped it out of my account and then they sent me a notice saying that my card was declined.
I need to either get my money back or figure out why my card was declined but yet they took the money. Thank you.
User's recommendation: Not until I can contact you guys by phone the phone keeps hanging up on me
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Can’t activate my card need my money on it
Cant activate my card!! and I add money on it already !! I need my card and money on it I got kids and bills to pay for
Hayward, California
Trying to direct deposit loan need account and routing number
I speak to o foreign individuals most don't know what they can do or else they lie because I'll call back as and someone else will do I just no real service provided by 80 percent of your service providers
My RV was towed with everything I own in it. I've been trying to get a loan.
Got one approved and needed the account and routing numbers to have it deposited tried to contact NetSpend but never received a call back.
Now I'm starting over and the amount that I need increases $60 every day. So I'm not happy with your treatment.
User's recommendation: Get a regular bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package
I ordered some items but have not received anything, so I need my money refunded to this account. Please look into this.
Preferred solution: Full refund
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Hello, We would love to assist you with your concerns. Unfortunately, I am unable to locate the account specifics with the available information.
Please email us at socialsupport@***.com for further assistance. Thank you, Customer Advocate Eric