After over one year of having a Netspend checking account and having to pay ATM fees to draw out funds for rent - usually took three transactions to withdrawal the funds, I learned yesterday "by asking their representative" if there was a way I could withdrawal funds without all the ATM Fees, her reply yes. She proceeded to tell me that I could go to any bank and get a "cash advance" up to $5k for only a flat fee of $2.50.
This infuriated me. I am on my app all the time and have looked many times to see how or if there was a place where I could pull all of my rent out at once and nothing on the app (I took a screen shot) informed me of this possibility. I came to use the Netspend checking account/debit card out of necessity. I was in a homeless shelter when I signed up for the card even.
I'm not any more. But money was/is tight and when I am pulling out $900 for rent and paying $12-$15 in bank fees when I didn't have to, that $12-$15 was food and gas to get to work for me. Still is. How to avoid ATM fees needs to be shared with the public.
The Netspend representative I spoke to said that they are supposed to inform you when you activate the card.
I had to activate probably three cards this year due to lost/fraud/misplacement and never did anyone tell me. I would've been avoiding those ATM fees for sure!
Product or Service Mentioned: Netspend Premier Debit Card.
Reason of review: Non-Transparency.
Monetary Loss: $150.
Preferred solution: Full refund.
I liked: Convenience.
I didn't like: Outragous atm fees to pay bills.