1.0
Details
Staff
2 comments

After over one year of having a Netspend checking account and having to pay ATM fees to draw out funds for rent - usually took three transactions to withdrawal the funds, I learned yesterday "by asking their representative" if there was a way I could withdrawal funds without all the ATM Fees, her reply yes. She proceeded to tell me that I could go to any bank and get a "cash advance" up to $5k for only a flat fee of $2.50.

This infuriated me. I am on my app all the time and have looked many times to see how or if there was a place where I could pull all of my rent out at once and nothing on the app (I took a screen shot) informed me of this possibility. I came to use the Netspend checking account/debit card out of necessity. I was in a homeless shelter when I signed up for the card even.

I'm not any more. But money was/is tight and when I am pulling out $900 for rent and paying $12-$15 in bank fees when I didn't have to, that $12-$15 was food and gas to get to work for me. Still is. How to avoid ATM fees needs to be shared with the public.

The Netspend representative I spoke to said that they are supposed to inform you when you activate the card.

I had to activate probably three cards this year due to lost/fraud/misplacement and never did anyone tell me. I would've been avoiding those ATM fees for sure!

Product or Service Mentioned: Netspend Premier Debit Card.

Reason of review: Non-Transparency.

Monetary Loss: $150.

Preferred solution: Full refund.

I liked: Convenience.

I didn't like: Outragous atm fees to pay bills.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1383316

You should have read the fee schedule that comes with every card that is sent. Since you have 3 cards sent to you in 1 year, you had 3 fee schedules sent to you as well.

It helps to read.

I have never received an pre-paid ATM card and not read the fee schedule. It is your responsibility to find out what you are charged for when you use the card.

Anonymous
to Get it together #1384833

Why are YOU so upset over their issue?? Do you won or work for NetSpend?

They are a fraudulent company and I am highly upset as well because they owe me a refund. So I think you need to calm down a bit because you are not the one who has to handle this issue.

You May Also Like