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I've had a NetSpend prepaid debit card for approximately 3 years. Up until recently I've had no problem.

On June 5, 2017 my account was hacked and $1000 was transferred to someone I've never heard of. I filed a dispute and after 3 days NetSpend returned the money to my account but blocked so no one could transfer funds to my card nor could I transfer funds to anyone else. I'm on a fixed income and had that money direct deposited to my card. July 26, 2017 (yesterday) I found my account locked when trying to log in online.

I called customer service and was told my account (card) had been cancelled and the remaining money on my card would be sent in a check that I would receive in 7 to 10 business days. When I asked the reason for the cancellation I was told it was a decision made by business management due to my account being high risk. I received no notification of the cancellation of my account, no text, no email, no call, zip, nada, nothing. When I asked the representative why I was wasn't notified I was told that they needed me to call them.

If I had attempted to make a purchase yesterday I would have been declined and had to deal with the embarrassment of not knowing why. The least NetSpend could have done was notify me they were going to cancel my account and give me the opportunity to withdraw the funds I had left.

Now here I sit with no funds to pay my bills, buy groceries or survive until the check arrives in 7 to 10 business days. To say I'm not happy is an understatement.

Product or Service Mentioned: Netspend Account.

Reason of review: Problems with payment.

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Block my card can still use my card to buy stuff or wait till my new one come in


Did same thing to me for no reason. What a horrible company.

I will boycott these thirds. They wait till march 2 to close my account out if nowhere but of course they take the 4.95 mostly fee out March 2.

Scumbag. I will contact better business bureau

to William manley #1483955

Did same.thing to us today. A day after we paid $25 for an expedited card.


Thank you for your feedback. We regret to hear about the issues you experienced with your account.

If you would like more information regarding your account, please feel free to contact us at Thank you, Netspend


Going through exact same thing have over 2000 in fraudulent charges on card with PIN number I don't have and before I even received card. Now it's been 12 days waiting for 1400.

And they said check came back to them and will issue a new one for 1100.

And card is closed but when text balance to 2622. Still shows 1100 in account and can't even access account online to view statements

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