terry p Sxg

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Verified Reviewer

New card

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My card was cancelled due to fraud, was promised a new card on the 12th. Still don't have it...NO ONE HAS HELPED ME...
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Loss:
$10000
Cons:
  • Customer service and better resolutions to problems

Preferred solution: Full refund

Anonymous
map-marker Middletown, New York

You bought a piece of plastic for $5.95 a month whether you use it or not for the rest of your life

Don't ever get NetSpend because it's a prepaid card and you never get to use their money. If you stop using it and just forget about the card cuz it's a prepaid card you'll get charged $5.

95 a month for the rest of your life and they won't stop it they will continue to charge you and tell you nope sorry you always that money. They don't miss a month and they won't let you cancel it so don't ever use NetSpend cuz they are the worst and simply horrible to take American people's money. You basically paid for a piece of plastic to carry around your wallet you can't use for 595 a month and then if you don't pay the $800 and something dollars you've occurred in like 5 years your credit score is ruined.

Avoid the company like a plague and start a Petition to stop them from doing that. I'm going to try to myself but I don't know how to do it

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User's recommendation: If you make the mistake of getting the card you better use it because if you don't you'll owe them for the rest of your life money you never got from them

Gwendolyn A Cqo

I need my money that you all have of $643.38

They Will Not Release Me My Money & I Need It Now So That I Can Pay My Bills... How Can Someone Tell You How Much Of A Limit You Have On Your Own Money... This Is Ridiculous
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Loss:
$653

Preferred solution: Full refund

Robert B Ufm
map-marker Saint Petersburg, Florida

Talk to the agent

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Unbelievable, I was told to go to a money pass ATM and it would be free. Well thats a bunch of malarkey I get charged $2.95 which goes to Netspend every time I take money out any money pass ATM. Really I did not realize this, but I looked at my statement and that adds up to be a lot of money. After my next payday I will no longer be a Netspend. Customer is going to going to take my money and go to a bank that does not rip you off.
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Stephen R Yum

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Verified Reviewer

BLOCKED ACCOUNT

I have used NET SPEND for over 5 years. And NOW I try to log in and recieve " problem with account, call customer support " message !!! I call customer support # , and keeps coming up " card # and Social security # as invaild numbers. I HAVE OVER $300 LOADED ON THE CARD TO USE TO PAY IMPORTANT BILLS !!! BUT NOTHING WILL GO THROUGH !!! HOW DO I GET ACCESS TO MY CARD ??
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Loss:
$300
Pros:
  • Was easy to use
Cons:
  • Customer support

Preferred solution: ACCESS TO MY MONEY I HAVE LOADED ON MY DEBIT CARD

Dayana M Fnf

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Verified Reviewer

Me enviaron una targeta sin yo haberla solicitado

Me enviaron una targeta sin yo haberla solicitado .No entiendo y quiero una explicacion y no entiendo la verdad porque mandan sin uno pedirlo eso no me gusta para nada no quiero que se repita más
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Preferred solution: Que me cancelen esa targeta y que no me manden más ninguna

User's recommendation: No conozco nada de esto pero solo se que me ellos enviaron una targeta pa mi din consultarme y sin yo pedirlo

Anonymous
map-marker Palmerton, Pennsylvania

Fraudulent activity

They only try to get my SSN. No real customer service unless you give that up. Even when calling through here.
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User's recommendation: avoid only seeking personal info.

1 comment
Netspend

We're sorry to hear that you are having an issue. For assistance, please email social@***.com. Thank you, Netspend

Monte Evm

Need rep

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Nothing no one answered. It said how much I had. I wanted to make sure thats how much I had and I wasnt charged another five dollars which they never told me that I would be charged in the first place when I put the last amount of money so I really wasnt going to use the card but I went ahead and put $50 and so I wont be charged for another month. Thats what you said.
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Preferred solution: And oh, I’m not looking for anything stop bothering me with questions

Yunis Dic

Report card stolen

The damn phone hung up. I need somebody from customer service to call me back please thank you. I will be anticipating your callback. I would appreciate any urgency.
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Loss:
$300

Preferred solution: Full refund

Melissa B Egy

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Verified Reviewer

Need to talk to someone about my account

I didntGet my money on the 25th because I usually doI need to talk to a live person so I can figure out what is wrong with my money
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Preferred solution: Information when I’m going to get my check

LaMeshias W

Missing money

Netspend has lost and misplaced my money on numerous occasions as of right now my weekly deposit is not showing up in my account. I have a few fraud items yet Im not being credit the correct amount
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Loss:
$400
Cons:
  • Lack of service

Preferred solution: Full refund

User's recommendation: Pay close attention and keep notes and records for self

Joseph and MELISSA M

Netspendi is prejudice against people with handicaps

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My son Has Autism, and I was trying to give Him a CARD, so he could start learning how to manage his money NetSPEND IS Prejudice against People with Autism they Refused to Speak To Me, I Am his Caregiver and His mother i could give them All the INFO they Needed and MORE. Instead, the man That could ALMOST SPEAK English was RUDE so I Guess we Had 20 bucks STOLEN BY NETSPEND.and instead of Learning how to spend his money We Learned Netspend And its employees Steal from Autistic people
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Loss:
$2000
Cons:
  • Prejudice against people with autism and their caregiver

Preferred solution: Full refund

User's recommendation: Just Know its a SCAM AND they will steal your money.

Irwien Y

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Verified Reviewer

They took my money off my card

NetSpend ain't *** they took my money off my card and share my account down and then erase the transaction from the account transactions and told me that I had no money on my account when I did the very first representative that I spoke with told me that I had $223 that was transferred from my cash app to my card account and then all of a sudden the transaction was gone there's no there's no 223 transaction anymore they said well they said isn't there but I know I put it there in the very first representative that I spoke with told me that it had been there and they don't want to give me my money back I'm trying to figure out why and I don't understand what the *** is the problem with me spending my money the way I want to spend it that's f*****I don't understand I'm hella mad because I feel like you guys are just taking my money for me and that's not fair so can I please have my money back I'm going to the better Business bureau on your ***

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Loss:
$223

Preferred solution: Full refund

User's recommendation: The future customers don't *** with me they ain't worth it they full of *** and they take your money

Resolved
Rhonda C Phf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

Resolved: Because I cant get my refund from PayPal

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Netspend - Because I cant get my refund from PayPal
Updated by user Mar 12, 2023

Company fixed the issue and I have been provided with full refund. As far as I'm concerned it took way to long for me to get my money back. I only found 1 person who not only spoke English but took the time to find out what was going on and fix the problem.

Original review Feb 15, 2023
I have a refund coming from PayPal. Here is the proof of the fact i have a refund coming. And no one will tell me how long it's going to take to get it back! Or even if I'll be able to get back. And not one of the people I have talked to has given me the same answer. Half of the people who answer your phone doesn't speak English.
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User's recommendation: Don't trust anyone with there money.

ELAINE R Zxe

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Verified Reviewer

WITHHOLDING FUNDS

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Netspend has had my money locked on the debit card they gave me and refuses to unlock the card and they refuse to close my account. Netspend has been sued for these exact reasons for over 16 million dollars them refusing to give people their money. It was also in the court case evidence that they will ask for documents and tell you the document was not excepable when it was on the list they sent me and even call me a liar saying they didn't give me a list of acceptable documents and when I sent it to them they ignored it. They are in violation of a court order and don't care.
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Loss:
$232
Pros:
  • No pros
Cons:
  • Violation of court order withholding funds illegally

Preferred solution: Full refund

User's recommendation: DO NOT DEPOSIT WITH NETSPEND!!!!!

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