Anonymous
map-marker Irving, Texas

Netspend - Prepaid Card Review from Irving, Texas

Netspend, good ole netspend. I am not understanding why they have such a hard time posting direct deposits from employers up to 2 days early! They are starting to post those deposits on the actual payday and not early like they were. Can anyone explain to me why ssi deposits can be received up to 5 days early and we have to wait till our paydate? What's really going on netspend, *** I want and need my money. And don't play because I know you have it!!
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Milwaukee, Wisconsin

Netspend Account Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They allowed someone to take money out of my account twice. They will never get any money from me again what a joke company. And there policy is to send you another card *** you!
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Louisburg, North Carolina

Cannot "reload" cash

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
On the back of the package, that my NetSpend Visa debit card came in, when I purchased it, is written the following words; "Add cash to your card at 130,000+ locations nationwide." This is the only reason I bought the NetSpend Visa debit card. I have tried to "reload" this card at several locations that are listed on NetSpend's web site as "reload" locations and have not been able to do so. These same stores still have NetSpend Visa debit cards for sale. This is blatant false advertising. I have not gotten any reply from customer service. Why is NetSpend still in business?
View full review
Cons:
  • Lies
  • Zero customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Oklahoma City, Oklahoma

Other Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They are *** me over I have bills to pay and they are holding my money since yesterday morning this is such bull I only changed jobs
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Brooklyn, New York

Netspend Card Review from Brooklyn, New York

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hy my name is tania ramos and i been a costumer for a fee years and i had idenitythef in the past i been let netspend kno and i guess they nevet put it in computer the problem become tree days ago the block my card i call customer service the first lady tell me to get a reload pack and i could use it now i cant active my new card becouse of a balance that come from 2years ago now i have a secuty ? they never ask me for it so how ya sure its always me calling soo i just want my money out my card and i would never deal with them.again first time i ever havr a problem the point is thi wat i use so my husband call me from prison now its been 3days he cant call thanks to netspend im really disapointe frfr
View full review
Reason of review:
Bad quality
Anonymous
map-marker Tampa, Florida

Netspend - Prepaid Card Review from Tampa, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My card was comprimized by a shady online deal. After contacting them they have done nothing but actually let the same company rip me off twice. I've called 5 times in June, today the kid on the phone changed his voice multiple times going from flamming preditory *** man to young girl then back to *** in 45 minute call. He must have had me on speeker phone as the other (just barley English speaking) reps were lauphing at his one man comedy show. Netspend card is owned by the us gov. (Meta bank) and is used to gather Intel. You think that these clowns would at least hire a company that doesn't stand out and blow the whistle. Just another gov. Sponsored *** show!
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Chandler, Arizona

Poor service/Loss of Funds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Too much, multiple incidents. Ive been taken advantage of with Netspend and lost money that has never been recovered. Hung up on by customer service and given the run around. I am seeking an attorney so if anyone know of one that would like to hear a detailed version of my experience with Netspend. Please direct them to my email address lovelysecret01713@***.com. What sucks the most is the fact that I was a long time customer. These people have absolutely know loyalty they screw over new or old customers. I have spoken to multiple Reps regarding the same concern and they all told me different stories.
View full review
Cons:
  • Locked out of account
  • Horrible customer service
  • Mishandlind of funds
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Nicholle Rtu
map-marker Orlando, Florida

The so called bank closed my account ,without telling me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 06, 2015

Oh and they said all my money I had in the bank will be mailed to me and it will be here in 20 days

Original review Feb 06, 2015
I had to file a dispute and even canceled all my cards even ordered to get my card fast for a extra $25.00 Well then today I tried to look at my account and it told me to call so I did.They had closed my account 2 days ago with no email ,no letter no nothing .On top of it I speak to the manger and he then tells me that they sent out my check because like I said I had all my bill money in it .Also my 5 year old birthday is in 7 more days so now he cant have a party why because that was all my money.I"m going to have so many things bounce .So now I"m beyond broke my son isnt going to have a birthday until I get that money back .I"m reporting this I"m pretty sure they should had at least tole me they were going to close my account so I could at least take my money out even a email but no nothing and the manger saw I wasn"t sent anything.My power bill ,my rent I"m going to be late as well and going to have to pay so many fees because of this
View full review
Loss:
$2000
Cons:
  • I am not happy at all
Reason of review:
Closed my account without telling me

Preferred solution: Let the company propose a solution

8 comments
Guest

I’ve beeb waiting for a check with my money for 3 months now customer service forwards my call to a random extension I can’t cobtaxt anyone ! Anyone get any solutions?!

Guest

Same thing just happened to me a couple days ago, I've been with them for about 5 years. They sent me a text saying my card had been reported stolen, the was clearly not true on my end.

I didnt report my card stolen and my card was in my hand. I called them, they told me they closed my account due to security reasons, something about batterns, I was confused. I asked to get a more detailed excuse, they said that they couldnt give that info away smh. So then I asked them why did they send me a text saying my card had been reported stolen if it wasnt.

They said its all systematic, when they cancelled my account without letting me know, the system automatically sent me a text saying my card was reported stolen. Also told me they're going to send me a check within 10 days.

Its been a few days, we'll see. All of it is quite ridiculous, I feel very unappreciated.

Guest
reply icon Replying to comment of Guest-1326844

I work for them and they just did the same to me smdh I will never promote this card

Guest
reply icon Replying to comment of Guest-1332741

That's sad to hear

Guest

this just recently happend to me with them and its been damm near two months and i havent recovered any check first they said one date now there saying another ! Did yours come on time ?

Alexiz Cgd

PREAUTHORIZED DEBITS AND CREDITS

Your assigned Account Number and the Issuer’s bank routing number can be used for arranging both direct deposits and recurring payments to merchants, internet service or other utility providers (“Merchants”). You may also arrange for recurring payments to Merchants using your Card Number or the bill pay services made available through our third party service providers.

If you have arranged to have Direct Deposits made to your Card Account at least once every sixty (60) days from the same person or company, you can call us at 1-86- NETSPEND/1-86*-***-**** to find out whether or not the deposit has been made. There may be a fee associated with calling Customer Service. For information about the fee, see the section labeled “Fee Schedule.” Right to Stop Payment and Procedure for Doing So: To stop a recurring payment to a Merchant you have preauthorized to debit your Card Account, you must first contact the Merchant to request the recurring payment be cancelled. If you have arranged for recurring payments to a Merchant using the bill pay services available through our third party service providers, you should first contact the applicable third party service provider to cancel the recurring payment.

If the Merchant or bill payment service provider with whom you have arranged recurring payments from your Card Account is unable or unwilling to stop your payment, you can call us at 1-86-NETSPEND/1-86*-***-**** or write us at: NetSpend, P.O. Box 2136, Austin, TX 78768-**** to request a stop on such payment. We must receive your request at least three (3) business days before the payment is scheduled to be made. Such a stop payment request will cancel a single, i.e., one (1), recurring payment.

If you want to permanently stop all recurring payments to a specific Merchant then we require you to put your request in writing and get it to us within fourteen (14) days after you tell us you want to stop such payments. There is a fee associated with each stop payment order you give.

For information about the fee, see the section labeled “Fee Schedule.” Notice of Varying Amounts: If the recurring payments you make might vary in amount, the person you are going to pay will tell you the payment date and the amount of the payment ten (10) days before each payment is scheduled to take place. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) Liability for Failure to Stop Payment of Preauthorized Transfer: If you order us to stop a preauthorized payment three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

Alexiz Cgd

INFORMATION ABOUT YOUR RIGHT TO DISPUTE ERRORS

In case of errors or questions about your Card Account, telephone us at 1-86- NETSPEND/1-86*-***-****, write to us at NetSpend, P.O. Box 2136, Austin, TX 78768- ****, or email us at customerservice@***.com as soon as you can, if you think an error has occurred in your Card Account.

We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at 1-86-NETSPEND/1-86*-***-**** or writing to us at NetSpend, P.O. Box 2136, Austin, TX 78768-****. You will need to tell us: 1.

Your name and Card Number. 2. Why you believe there is an error, and the dollar amount involved. 3.

Approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.

If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Card Account. For errors involving new Card Accounts, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take up to twenty (20) business days to credit your Card Account for the amount you think is in error.

We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

If you need more information about our error-resolution procedures, call us at 1-86-NETSPEND/1-86*-***-**** or visit netspend.com.

Alexiz Cgd

Here are the term and conditions to help you out

LOST OR STOLEN CARDS/UNAUTHORIZED TRANSFERS

If you believe your Card, Virtual Account or PIN has been lost or stolen, call 1-86- NETSPEND/1-86*-***-**** or write to: NetSpend, P.O. Box 2136, Austin, TX 78768- ****.

You should also call the number or write to the address shown here if you believe an electronic fund transfer has been made using the information from your Card, Virtual Account or PIN without your permission. Your Liability for Unauthorized Transfers Contact us AT ONCE if you believe your Card, Virtual Account or PIN has been lost or stolen, or if you believe that an electronic funds transfer has been made without your permission. Telephoning us at 1-86-NETSPEND/1-86*-***-**** is the best way to minimize your possible losses. You could lose all the money in your Card Account.

Under MasterCard Rules, your liability for unauthorized MasterCard debit transactions on your Card Account is $0.00 if you notify us within two (2) business days and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This reduced liability does not apply if a PIN is used as a method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period. If you notify us within two (2) business days after you learn of the loss or theft of your Card, Virtual Account or PIN, you can lose no more than $50.00 if someone used your Card, Virtual Account or PIN without your permission. If you do NOT notify us within two (2) business days after you learn of the loss or theft of your Card, Virtual Account or PIN and we can prove that we could have stopped someone from using your Card, Virtual Account or PIN without your permission if you had promptly notified us, you could lose as much as $500.00.

If your Card or PIN has been lost or stolen, we will deactivate your Card and issue you a new Card to keep losses down. Also, if you become aware of and/or your electronic history shows transactions that you did not make, including those made by your Card or other means, notify us at once following the procedures stated in the section labeled “Information About Your Right to Dispute Errors” appearing above. If you do not tell us within 60 days of the earlier of the date you electronically access your account, if the unauthorized transaction could be viewed in your electronic history, or the date we sent the FIRST written history on which the unauthorized transfer appeared, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had notified us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods for a reasonable period.

View more comments (7)
Theotis Szh
map-marker Denver, Colorado

Money Transaction Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to dispute it. I want my 300 dollars please
View full review
Reason of review:
Problems with payment
Anonymous

Please do not bank with Netspend. Life will depend on it.

I am a mother of three girls who works really hard. I am so disappointed with netspend right now. I have a eviction notice and started a new job just in time to pay my apartments today. I woke up this morning to get money order and to my embarrassment over $600 had been taken from my account by a company I didn't even know. Its Friday and I'm having a hard time getting anyone to help. I don't know what to do. I cant afford this right now or ever. I expected so much more for them. I am at a lost.
View full review
Loss:
$608
Cons:
  • Let someone take my money
Reason of review:
Money removed from my account.

Preferred solution: Full refund

Lindalee Zhb
map-marker Sedona, Arizona

NetSpend Is My Worst Nightmare - They Ripped Me Off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 28, 2015

I had my income tax return deposited into NetSpend. When I tried to make a purchase I was told that my NetSpend Card was flagged as being lost or stolen.

I called NetSpend and they said the card was good. I tried to make a purchase and was told again that my card was rejected. This has been going on for a week now. I cannot make any punches even though NetSpend says the car is good.

NetSpend takes no responsibility, and has done nothing to correct this problem. I have over $1,000 tied up in the NetSpend abyss with no end in sight..

Original review May 28, 2015
I had my income tax return deposited into NetSpend. When I tried to make a purchase I was told that my NetSpend Card was flagged as being lost or stolen. I called NetSpend and they said the card was good. I tried to make a purchase and was told again that my card was rejected. This has been going on for a week now. I cannot make any punches even though NetSpend says the car is good. NetSpend takes no responsibility, and has done nothing to correct this problem. I have over $1,000 tied up in the NetSpend abyss with no end in sight..
View full review
Loss:
$1259
Cons:
  • Failure to refund payment
  • Locked out of account
  • Lies
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Netspend

Hi,

We regret to hear that you were not able to use your card. We would like to assist you with getting this issue resolved. Please email us at social@netspend.com.

Thank you,

NetSpend

Lezlee Okk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Taunton, Massachusetts

JOB NOT WELL DONE

ok so I recived my netspend card almost 60 days ago whe I call netspend about my refund thay have absolutely no asnwers such as were are my taxes wen are they coming did an outside company take them? nothing.

so to me there job is to get my taxes on this card that's it. its been two m onths and each month they charge me five dollars so im going to be negative ten dollars the end of this week. the way I see it is they are not doing there job and now they want me to pay them for it? that's like me calling papa ginoes to place an order n them telling me it costs five bucks for them to place an order.

these people are scam artist so I called to cancel the card cause im just so fed up with these people all they did was send me a piece of plastic n said ok gimme money. I will die before netspend receives one penny from me if my refund ever goes on there I will immediately withdraw everything then they can chase me for there five dollars they way ive been chasing them these people do not provide a service at all.

what they do is take your money and that's it I called to cancel the card after screaming at the lady for 40 minutes she said she was connecting me an hour n a half later im still on hold I had to hang up cause I had tp go to work its insane my advice is just get the paper check it might take a lil longer but at least youll get it netspend cant hold it over your head and make you beg for it then. netspend should be ashamed the way they treat American citizens I have a family n work 3 jobs I just want wats mine and netspend is essential stealing it from me I hope all there eployyees go to jail with all the other thieves and extortionists you would think we were in communist china the way these ppl talk to you like your just another number I know drug dealers with more honor and honesty then netspend hope they go bankrupt in the most public and embarresing way

View full review
Loss:
$1489
Cons:
  • Mishandling of funds
Reason of review:
all of the above non payment lying stealing

Preferred solution: Full refund

1 comment
Monae Zvw

Call consumer fraud legal services 800-568-****. They are helping me and may can help you. They work on contingency if they take the case

Anonymous
map-marker Dallas, Texas

Unwillingness to update account information.

I sent the required documentation to get request granted and I was told that request could not be done because his last name was different from mines. I was told my drivers license and ssn card was invalid and legal documentation would need to be sent showing I had his last name. what????? My sons birth certificate is a legal document that has my name on it as his mother. My drivers license and ssn card has the same name as listed on his birth certificate,as his mother. His dad , as listed on his birth certificate has his last name. The legal documentation they were requesting was sent however I stayed on phone for hours without a positive outcome or a good enough explanation as to why they could not fulfill my request. one specialist even lied to me when I requested a supervisor..stating it would take 6 days for a supervisor to call me back. Her name was Gabrielle Green. But heck that's probably a lie too. Poor poor poor customer service and I will b writing the BBB for concerns with fraud. The company had all my information and my sons but yet ask for information to be resent. Business processes seem untrustworthy.
View full review
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Saint Francis, Wisconsin

Netspend - Debit Card Review from Saint Francis, Wisconsin

I moved into my new apartment Last March.I had all the rent and security deposit plus a non-refundable deposit total over $2000 to move in.The very next month,Where I am on disability and my checks would have been in my account I had woken up at 8 in the morning to see that all my funds were depleted!I called right away and said where's my money and the representative said or did you lose your card?No I didn't it's right here in front of me!Goes on to ask me some security questions and I failed.The thing was the one security question he asked me is the one question he was never to ask me that I had set up years ago because I failed it three years prior and now the agent said,Well I can verify who you are so I can not Authorized to cancel out your card.. I called right back and spoke to someone else and they said he canceled out the card I said okay well he told me he couldn't..I said what happened my card is right here in my hand okay but my money is gone.!Nobody could give me an answer 4 days until I started putting it together it was the month prior,For the first time I had had my card stolen,By my friends daughter in law who watched me shop and watched my pen be entered numerous times.She stoled my card the month before and withdrew all my money and I called and cancelled that card out right away well now going Forward,,I started putting it together and I asked the agent..Is it possible that my debit card was Never Cancelled? Yes she said that is a possibility..Within 2 minutes I got a text verifying that the card ending in the digits of the card that was stolen months prior was just cancelled!I say you mean to tell me this whole time that you guys couldn't see this in front of your computer and now I'm possibly facing legal charges on not paying my rent breaking my lease because I have no money now for the rent!And this is all because of some young kid that should never be doing this job in the first place who barely even spoke English and they're not training these kids right and they have total control of your money!Seeing as they told me it would be months before I even got the $200 from the first theft.I figured because this is the agency total error it's the company's fault that I'm in this mess now that I will get reimbursed my money right away.. You would think? But no they said that it would take an investigation and several months.No I had to have my father take out a title loan Or I would have been evicted the second month I moved in here and had to of gone to court to pay for the broken lease.Sup my father took out the money for title loan and had a 600 percent rate I'll be paying that the rest of my life!And then by the way I got a letter out of the blue one day and said that I was denied my case..Yeah this is what happens when you try to speak with managers there who actually guaranteed me that the money would be put back and that they could find out which agent was responsible because everytime I call the agent that takes my call they have a number issued and that number is LeftWith the call log.And this manager I thought that was helping me said he agreed that appropriate measures should be taken and possibly maybe termination for this AgentsMishandling..It is ruined my life I ended up having to be put on anxiety meds and antidepressants..I will never be ahead in life again now because of taking that thousand dollar loss.And having to pay off alone the rest of my life.!Yeah you bank with NetSpend and You could lose your house your car,If you're married then your husband or wife because of all the financial problems but I'm telling you you bank with them and it is the rest of your life is downhill.. They should be put out of business ASAP..
View full review
Reason of review:
Problems with payment
Rovena Wdc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mountain View, California

Check Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
*** this company been waiting for over a month now for my rof check just now did they submit the check to be mailed to me. and now say i have to show proof before they send it off my identity a month dealing with tjisno check noyhing has progrressed 300$ that i got stolen from me and theh all repeat tjemselves
View full review
Reason of review:
Poor customer service
  • 1
  • ...
  • 166
  • 167
  • 168
  • 169
  • 170
  • ...
  • 201