Netspend
Reviews and Complaints
Netspend - Prepaid Card Review from Irving, Texas
Netspend Account Review
Cannot "reload" cash
- Lies
- Zero customer service
Preferred solution: Deliver product or service ordered
Other Product Review
Netspend Card Review from Brooklyn, New York
Netspend - Prepaid Card Review from Tampa, Florida
Poor service/Loss of Funds
- Locked out of account
- Horrible customer service
- Mishandlind of funds
Preferred solution: Let the company propose a solution
The so called bank closed my account ,without telling me
Oh and they said all my money I had in the bank will be mailed to me and it will be here in 20 days
- I am not happy at all
Preferred solution: Let the company propose a solution
Money Transaction Review
Please do not bank with Netspend. Life will depend on it.
- Let someone take my money
Preferred solution: Full refund
NetSpend Is My Worst Nightmare - They Ripped Me Off
I had my income tax return deposited into NetSpend. When I tried to make a purchase I was told that my NetSpend Card was flagged as being lost or stolen.
I called NetSpend and they said the card was good. I tried to make a purchase and was told again that my card was rejected. This has been going on for a week now. I cannot make any punches even though NetSpend says the car is good.
NetSpend takes no responsibility, and has done nothing to correct this problem. I have over $1,000 tied up in the NetSpend abyss with no end in sight..
- Failure to refund payment
- Locked out of account
- Lies
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Taunton, MassachusettsJOB NOT WELL DONE
ok so I recived my netspend card almost 60 days ago whe I call netspend about my refund thay have absolutely no asnwers such as were are my taxes wen are they coming did an outside company take them? nothing.
so to me there job is to get my taxes on this card that's it. its been two m onths and each month they charge me five dollars so im going to be negative ten dollars the end of this week. the way I see it is they are not doing there job and now they want me to pay them for it? that's like me calling papa ginoes to place an order n them telling me it costs five bucks for them to place an order.
these people are scam artist so I called to cancel the card cause im just so fed up with these people all they did was send me a piece of plastic n said ok gimme money. I will die before netspend receives one penny from me if my refund ever goes on there I will immediately withdraw everything then they can chase me for there five dollars they way ive been chasing them these people do not provide a service at all.
what they do is take your money and that's it I called to cancel the card after screaming at the lady for 40 minutes she said she was connecting me an hour n a half later im still on hold I had to hang up cause I had tp go to work its insane my advice is just get the paper check it might take a lil longer but at least youll get it netspend cant hold it over your head and make you beg for it then. netspend should be ashamed the way they treat American citizens I have a family n work 3 jobs I just want wats mine and netspend is essential stealing it from me I hope all there eployyees go to jail with all the other thieves and extortionists you would think we were in communist china the way these ppl talk to you like your just another number I know drug dealers with more honor and honesty then netspend hope they go bankrupt in the most public and embarresing way
- Mishandling of funds
Preferred solution: Full refund
Unwillingness to update account information.
- Customer service
Preferred solution: Let the company propose a solution
Netspend - Debit Card Review from Saint Francis, Wisconsin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mountain View, CaliforniaCheck Review
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I’ve beeb waiting for a check with my money for 3 months now customer service forwards my call to a random extension I can’t cobtaxt anyone ! Anyone get any solutions?!
Same thing just happened to me a couple days ago, I've been with them for about 5 years. They sent me a text saying my card had been reported stolen, the was clearly not true on my end.
I didnt report my card stolen and my card was in my hand. I called them, they told me they closed my account due to security reasons, something about batterns, I was confused. I asked to get a more detailed excuse, they said that they couldnt give that info away smh. So then I asked them why did they send me a text saying my card had been reported stolen if it wasnt.
They said its all systematic, when they cancelled my account without letting me know, the system automatically sent me a text saying my card was reported stolen. Also told me they're going to send me a check within 10 days.
Its been a few days, we'll see. All of it is quite ridiculous, I feel very unappreciated.
I work for them and they just did the same to me smdh I will never promote this card
That's sad to hear
this just recently happend to me with them and its been damm near two months and i havent recovered any check first they said one date now there saying another ! Did yours come on time ?
PREAUTHORIZED DEBITS AND CREDITS
Your assigned Account Number and the Issuer’s bank routing number can be used for arranging both direct deposits and recurring payments to merchants, internet service or other utility providers (“Merchants”). You may also arrange for recurring payments to Merchants using your Card Number or the bill pay services made available through our third party service providers.
If you have arranged to have Direct Deposits made to your Card Account at least once every sixty (60) days from the same person or company, you can call us at 1-86- NETSPEND/1-86*-***-**** to find out whether or not the deposit has been made. There may be a fee associated with calling Customer Service. For information about the fee, see the section labeled “Fee Schedule.” Right to Stop Payment and Procedure for Doing So: To stop a recurring payment to a Merchant you have preauthorized to debit your Card Account, you must first contact the Merchant to request the recurring payment be cancelled. If you have arranged for recurring payments to a Merchant using the bill pay services available through our third party service providers, you should first contact the applicable third party service provider to cancel the recurring payment.
If the Merchant or bill payment service provider with whom you have arranged recurring payments from your Card Account is unable or unwilling to stop your payment, you can call us at 1-86-NETSPEND/1-86*-***-**** or write us at: NetSpend, P.O. Box 2136, Austin, TX 78768-**** to request a stop on such payment. We must receive your request at least three (3) business days before the payment is scheduled to be made. Such a stop payment request will cancel a single, i.e., one (1), recurring payment.
If you want to permanently stop all recurring payments to a specific Merchant then we require you to put your request in writing and get it to us within fourteen (14) days after you tell us you want to stop such payments. There is a fee associated with each stop payment order you give.
For information about the fee, see the section labeled “Fee Schedule.” Notice of Varying Amounts: If the recurring payments you make might vary in amount, the person you are going to pay will tell you the payment date and the amount of the payment ten (10) days before each payment is scheduled to take place. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) Liability for Failure to Stop Payment of Preauthorized Transfer: If you order us to stop a preauthorized payment three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
INFORMATION ABOUT YOUR RIGHT TO DISPUTE ERRORS
In case of errors or questions about your Card Account, telephone us at 1-86- NETSPEND/1-86*-***-****, write to us at NetSpend, P.O. Box 2136, Austin, TX 78768- ****, or email us at customerservice@***.com as soon as you can, if you think an error has occurred in your Card Account.
We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling us at 1-86-NETSPEND/1-86*-***-**** or writing to us at NetSpend, P.O. Box 2136, Austin, TX 78768-****. You will need to tell us: 1.
Your name and Card Number. 2. Why you believe there is an error, and the dollar amount involved. 3.
Approximately when the error took place. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question.
If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your Card Account. For errors involving new Card Accounts, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Card Accounts, we may take up to twenty (20) business days to credit your Card Account for the amount you think is in error.
We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
If you need more information about our error-resolution procedures, call us at 1-86-NETSPEND/1-86*-***-**** or visit netspend.com.
Here are the term and conditions to help you out
LOST OR STOLEN CARDS/UNAUTHORIZED TRANSFERS
If you believe your Card, Virtual Account or PIN has been lost or stolen, call 1-86- NETSPEND/1-86*-***-**** or write to: NetSpend, P.O. Box 2136, Austin, TX 78768- ****.
You should also call the number or write to the address shown here if you believe an electronic fund transfer has been made using the information from your Card, Virtual Account or PIN without your permission. Your Liability for Unauthorized Transfers Contact us AT ONCE if you believe your Card, Virtual Account or PIN has been lost or stolen, or if you believe that an electronic funds transfer has been made without your permission. Telephoning us at 1-86-NETSPEND/1-86*-***-**** is the best way to minimize your possible losses. You could lose all the money in your Card Account.
Under MasterCard Rules, your liability for unauthorized MasterCard debit transactions on your Card Account is $0.00 if you notify us within two (2) business days and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This reduced liability does not apply if a PIN is used as a method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period. If you notify us within two (2) business days after you learn of the loss or theft of your Card, Virtual Account or PIN, you can lose no more than $50.00 if someone used your Card, Virtual Account or PIN without your permission. If you do NOT notify us within two (2) business days after you learn of the loss or theft of your Card, Virtual Account or PIN and we can prove that we could have stopped someone from using your Card, Virtual Account or PIN without your permission if you had promptly notified us, you could lose as much as $500.00.
If your Card or PIN has been lost or stolen, we will deactivate your Card and issue you a new Card to keep losses down. Also, if you become aware of and/or your electronic history shows transactions that you did not make, including those made by your Card or other means, notify us at once following the procedures stated in the section labeled “Information About Your Right to Dispute Errors” appearing above. If you do not tell us within 60 days of the earlier of the date you electronically access your account, if the unauthorized transaction could be viewed in your electronic history, or the date we sent the FIRST written history on which the unauthorized transfer appeared, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had notified us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods for a reasonable period.