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My Name is Kelli Jackson. I'm writing to report the negligence, lies, poor communication and theft from your company "Netspend".

On July 12th at 12:28 CT there was a transaction purchase at Zazzle.com for $106.99, $412.99 followed by a purchased at "PROTANDIM BY LIFEVANT" for $320.33.Once I noticed these transactions that clearly was not me I reached out to your company by calling 866387****. I explained to the representative that it was not me and I would like my funds credited back to my account and a new card. I was told that I had to contact the merchant Protandim. once I contacted the merchant i explained to them the situation the order was immediately canceled, the funds were sent back to netpend and I was giving a reference number and was told to contact netspend for my funds.

For days I been giving the run around about my money that was in netspend possession but I was being lied to by representatives saying that they did not have it. I was told to email, fax and get a police report which I did all and still have yet to receive my card or money and today is July 26th. I was told I could call once I get a hold of another net spend and the funds would automatically be transferred to that card but once I called back I was ask a total of TWELVE security questions that the representative made up and since I did not answer them correctly she said she was unable to give me money that I worked for. This was the day after I did a conference call and a net spend representative repeatedly told me my money was not in net spend possession only to admit it was minutes later once the merchant said the date and time the funds were sent back this incident occurred on Thursday July 24th, 12 days after a replacement card should have been sent.

Each day I called I was advised to wait the next day until on July 25th a representative placed me on hold to ask a supervisor if a card could be sent and expedited by phone died I called back today which is July 26th I am now being told that this is no longer a option and I have to wait a additional 7-10 business days for another card not only that minutes later I received a email saying the new card was canceled followed by the last four digits of the card number and I'm confused as to how a card is canceled if it was never activated or mailed out. I really feel like the company is responsible for this theft not only was I giving a name of a suspected person who made the purchased but I was also giving her address with city and state. Not only am I the only victim but two friends of mine is experiencing the same thing and all the purchases made on all three cards were sent to Colorado what a coincidence. Besides the fact that Netspend failed to notify customers of this breach in their system is a fail but to have money that belong to me and refuse to give it back and lie and say its not in your possession is absolutely ridiculous.

I had my direct deposit going to this account which I canceled. But due to this matter I was unable to pay bills, daycare, etc it was just a big inconvenience.

This company has no loyalty and I wouldn't be surprised if it's a employee that's stealing the funds from people. However, I will get to the bottom of it and I will write, email and call every one I can possibly call to report this issue.

Monetary Loss: $840.

Location: Baltimore, Maryland

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There direct deposit is a joke I never know when it will come in and I'm sick of dealing with them .

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