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1.5 Based on 295 reviews
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  • Customers like
    • Direct deposit 6
    • Awful 3
    • Ease of use 3
  • Customers don't like
    • Zero on customer service 37
    • Mishandling of funds 13
    • Locked out of account 8

I purchased a prepaid visa throught this company to pay my insurance. I tried activating on line and it wouldnt let me so i called and they still didnt activate it. They say they cant verify my address even tho i sent them my address card and things they asked for. I have been fighting with them for almost a week. They wont give me my dam money. Now my car insurance has been canceled and i have no way to or from work because of this. Isnt the... Read more

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I had a fraudulent transaction made to my account. They shut down my account and never contacted me. I instead had to contact them. It took an hour to get thru to the authorization department becauss the agents kept completing the connection wrong. When i.finally got through to someone he explained to me what happened and that he will send me a new card, but he never verified my address or told me how long it will take. Almost a week later i... Read more

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I been customer for 5 years never had problems until May -12/16when after alamo car rental overcharging my account afterclossing my contract ,l been sumited all kind of evidence on my behalf i been misguide ,misslead ,saying that they refund all amounts idont see one refund even the ones they were clearby Alamos car rentals. .where is my money?

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I dont use my card it was use six time and i did not gave any one mypin number 1059 was use off my card

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  • From mobile
  • Jul 22
  • #886781

I purchased an netspend card loading 300 dollars on it. For 2 days i have been trying to access my card. One it had a "block on it" to be removed in 24 hours. The next day,nothing happened. 3rd day,same problem. I HATE I DEALT WITH THEM! LEAVE THEM ALONE. I STILL HAVE YET TO RECEIVE MY MONEY ONLY FOR THEM TO TELL ME THEY WILL WRITE OUT A CHECK!!! *** NETSPEND. DO NOT USE

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They stole $1500 from me 10 mins after deposit was made to my account from IRS. They blocked my card as soon as they stole the money. Once I called was unable to use pin number, once I was able to talk to a live person they said I made a transfer to a Randy D??? I did no such thing. I have seen numerous people who have had larger amounts of money stolen from their accounts, and netspend does nothing to help. I can't even take the rest of my... Read more

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  • From mobile
  • Jul 18
  • #884842

Netspend has mishandled funds from me several times in past year resulting in Stolen Funds by the net spend,my issues were each not explained resulting in no answer to what actually happenend to my funds

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Would nit reccommend using to anyone. Put $800 on our card, dont ever use it at the atm. Got an alert that $200 was taken out of an atm. Called to inquire about the transaction and the girl cancels the card and reports it stolen as im holding the card in my hand. I tell her i dont want the caed cancelled because it literally has all of my money for the next two weeks on it and she tells me that ill have access to my funds in 3-5 business days. I... Read more

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One thing I have learned about any prepaid debit card is to always remember that the cards hanging in the store are temporary. I won't buy a prepaid card out of the store when I can get a permanent card online for free. This way you can avoid certain fees and it gives you a chance to try the card by not being in a rush and loosing a large wide of $. The other major problem is that consumers do not read the small fine print. Learn about the card... Read more

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I put $150 on my card- ALL OF MY MONEY. When I tried to activate it, they asked for my social security number and personal information. I PUT THOSE IN AND YET IT STILL DOESN'T WORK. Now I have a family to support and that money could've been used to buy groceries or anything else. I am so pissed. I will never use NetSpend again. What do you need all my personal information for? I could've used a regular VISA prepaid card and would've had no... Read more

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