1.6
  • Ease of use3 votes
  • Dan henry buy yourself a heart1 votes
  • So much for free speech1 votes
  • Zero customer service11 votes
  • Mishandling of funds6 votes
  • Mishandlind of funds2 votes
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  • 2 days ago
  • Credit Cards
  • Santee, California
  • Card Cancellation
  • 18
  • REVIEW RATING 3/5

I called in and told netspend that I wanted my account blocked representative told me card was blocked 2 days later there was a card to card transfer wow and durning call stated that a new card was being issued call back in 2 days letter told me a another transaction had been made how is this possible?  representative told me oh well I'm going to put a restriction on card 2days later account is... Read more

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  • Apr 15
  • Credit Cards
  • Newark, New Jersey
  • Netspend Card
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

I filed a charge dispute with Netspend on 3/17/15 the representative didn't cancel my card which had been stolen when they put the money back on my card whoever stole my card spent that money too because the card was still active due to the representative negligence so when I called Netspend they said oh we're so sorry for your inconvenience we will expedite you another card and told me to fax... Read more

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  • Apr 15
  • Credit Cards
  • Indianapolis, Indiana
  • Prepaid Card
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Very poor service. The company put a temporary block on my card twice, asking for copies of my I.d and social. I sent it to them each time. Customer service is very rude with lack of the English language. Found out that the company answering the calls is not in certified to do any thing other than TALK! I hate netspend and the prepaid card company along with there hidden fees, should be shut... Read more

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  • Apr 09
  • Credit Cards
  • San Antonio, Texas
  • Tax Refund Deposit
  • 57
  • REVIEW RATING 4/5

Extremely disappointing NetSpend All I wanted was my Tax Refund, either sent to me or put on a card, whatever, but my only option was to go through Netspend. Little did I know that I had verify who I was, due to the fact that my name on my birth certificate and my social are slightly different, so I sent my social, sent my id, and a copy of my address, all pictures sent by email, only to find... Read more

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  • Apr 08
  • Credit Cards
  • Tracy, California
  • Refund Policy
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

this company is the worst. Hidden fees, no help from cs team and lengthy waits when looking for refund or new cards. Stay away way too many other options! Refund is a mimum of 20 days. 7-10 biz days for a new card. These guys are really unhelpful. Wouldn't recommend to anyone. Long hold times, waited over 20 mins for fraud dept. cs team barely speaks English, got the runaround from everyone in... Read more

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  • Apr 07
  • Credit Cards
  • Chicago, Illinois
  • Direct Deposit
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its running a lil behind n should be on no later than five. So its five n i call and noww they say my work sent an email saying there is a delay. They cant tell me a time frame when it will hit. Why wasnt i told this before. Now i just wasted a dollar talking to a live person. Im so... Read more

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  • Apr 05
  • Credit Cards
  • Tacoma, Washington
  • Card Load
  • 47
  • REVIEW RATING 4/5

I received a card in the mail unsolicited, and read the info pack. Sounded pretty good except the fees but thought I'd try it. I've had nothing but trouble!!! Activating the card there were issues but finally it was done. Wasn't able to get to the store to purchase reload card for 2 days- in the meantime received nasty emails telling me "your card is activated- load some money". I bought the card... Read more

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i called them talked to someone couldnt speak english resolved nothing ill not be useing net spend again vanilla prepay is way better or walmarts green dot caution if your thinking about useing netspend you just give your money to some looser in fees Add comment

they charge you fees when you use it when you call to ask y they charge fees and when you load it they are rip offs vanilla prepay way to go or green dot screw net spend i hope the chock on my money and burn in *** Add comment

  • Apr 02
  • Credit Cards
  • Stone Mountain, Georgia
  • Direct Deposit
  • 49
  • REVIEW RATING 4/5

I did something really ***, I was with Direct Express that didn't charge anything a month for using. But I had this great idea I thought at the time to change my direct deposit to Netspend. Well before I subscribed I entered into the $9.95 plan that covered all transactions per month but noticed later Netspend had a $5.00 plan if you deposit $500.00 or more a month. So when my direct deposit was... Read more

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